Customer Service Machine Operator
Resume:
Anita Becerra
San Antonio, TX *****
****************@******.***
Professional Summary
Dependable and reliable
Fast learner and can multi task
Work Experience
Server/Manager
Denny's-San Antonio, TX
July 2022 to Present
Served for 6 months and got offered shift leader position so do both sometimes. Fast paced environment Bartender
Don Juan's Mexican Restaurant-Maumee, OH
September 2017 to July 2022
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by XX%
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis Machine Operator
Cookie Factory-Perrysburg, OH
September 2020 to December 2021
• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
• Followed blueprints, work orders, or other specifications to set up machines for production runs
• Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
• Collaborated with team members to troubleshoot problems and optimize machine performance
• Implemented safety protocols and followed all company policies to maintain a safe working environment
• Assisted in the training of new machine operators on equipment operation procedures and safety guidelines
• Maintained inventory levels of raw materials or supplies required for machine operation
• Safely operated heavy machinery following established safety guidelines at all times
• Maintained a clean work area by organizing tools, materials, and equipment after each shift
• Demonstrated strong attention to detail when inspecting finished products for defects or irregularities
• Trained XX new machine operators on equipment operation and safety procedures Server
Maria's Mexican Restaurant-Adrian, MI
March 2001 to November 2017
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
• Managed cash transactions accurately and efficiently using POS system
• Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
• Served as a team player by assisting coworkers during busy periods or when needed
• Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
• Possessed excellent time management skills in order to prioritize tasks effectively during peak hours Education
High school diploma
Adrian High School - Adrian, MI
September 2015 to February 2016
Skills
• Cash handling
• Serving Experience
• Food Safety
• Manufacturing
• Packaging
• POS
• Upselling
• Cash register
• Hospitality
• Food Service
• Assembly
• Restaurant experience
• Bartending
• Shift management
• Shift Management
• Stocking
• Host/Hostess
• Supervising experience
• Serving
• Restaurant Experience
• Leadership
• Customer service
Certifications and Licenses
Food Handler Certification
Bartender License
ServSafe
TABC Certification
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