Data Center Business Development

PRADEEP M

Contact No.: +91-879******* E-Mail: ************@*****.***

PROFESSIONAL SNAPSHOT

A result oriented professional with around 13+ years cross cultural experience in the areas of Atlassian suite, Projects Management, Delivery Management, Consulting, Client Relationship Management, Business Development, Technical Architecture Design, Application Design, and Development& Implementation.

Expert in Jira Align,

Prepared Various Groovy, Shell and REST API scripts

Prepared Various Automation Rules

Expert in the Atlassian Jira, Confluence Data Center and DR’s

Configured Jira tool for various clients.

Provided 24/7 Support

Migrated the Jira, Confluence, Bitbucket, Jira Service Management from Server/DC to Atlassian Cloud

I have merged around 5 servers into Data Center and Migrated the data from One Data Center to Another DC

Expert into Jira, Confluence Data Centre and Disaster Recovery.

Involved in several Build/ Release and deployment of projects for different clients with Bamboo and Jenkins

Implemented load balancing with Master and Slave in Jenkins

Expert in Workflows Design with Conditions, Validations and Post functions

Migrated data from Server to Jira Cloud

Installed and Configured the REST API end points, Groovy script for Customisation

Expert in SSL, SSO, Server Side Configurations, Migration and Merging of Instances.

Worked on Migrations for various clients.

Did various Upgradations for different clients.

Merging of servers.

Implemented various Shell programs

Proficiency in mapping client requirements, scope management, activity sequencing, effort estimation, risk management, technical documentation, application design, development, testing and quality assurance in compliance with pre-set guidelines.

Possess broad competence in identifying, leading & delivering technical solutions to clients with the distinction of managing of onsite & offshore projects and achieving organizational objectives.

Demonstrated success working in a global and distributed team model in a consulting services environment with ability to discover, frame and articulate opportunities & client problems and propose business solutions.

An effective communicator with exceptional analytical, technical, negotiation, presentation and client relationship management skills with the ability to relate to people at any level of business & management.

Technical Skills

Administration tools: JIRA Core, Agile, Jira Service Management, Jira Align, Confluence, Crowd, Bitbucket, and Bamboo

Software: COBOL, SQL Server, Oracle and DB2

Scripting: Shell, Groovy, REST API, Python

Build tools: Jenkins, Maven, ANT and Docker

Configuration Management

& Orchestration Tools Ansible, Chef and Kubernetes

Application server: Apache Tomcat/JBOSS and Web logic

Operating Systems: Windows Family, OS/2 LAN 2.0, Novell Netware 4.0, UNIX/ Red hat Linux

Artefacts JFrog

Cloud Environment AWS, Atlassian Cloud and MS Azure

Jan’22 – Dec’24 with PRACHIT TECHNOLOGY

Jan’22– Dec’24 (Client: EQUINIX, USA)

Significant Contributions:

Initiate AHA integration with JIRA

Jira Align Configuration

Automation Rules has been written as per the business requirement.

Behaviours has been implemented.

Working on regular tickets

Assigning tickets to team members.

Regular interaction with team.

Prepared various backups, workflows, screens, Field Configurations, etc.

Daily tracking on Tickets and sending mail to leadership.

Based on requirement preparing the documents.

Suggesting and implementing Solutions based on Governance’s.

Training given to users.

24/7 support

Aug’14 – Dec’ 21 with GENPACT

Mar’20– Dec’21 (Client: Bakerhughes, USA)

Significant Contributions:

Providing Technical Solution to Customer and implementation in Cloud environments

Preparation of HDL/DLD and LLD documents for Atlassian Tools, DevOps for Ominitracs.

Initiate AHA integration with JIRA & Confluence

Suggesting and implementing Solutions based on Ominitracs Governance’s.

Implemented CI & CD with Pipeline Jobs – Jenkins, Bitbucket & Bamboo

Sales force integration with Atlassian Jira with Connect ALL add-on

Migrated Atlassian tools from In House to Atlassian Cloud and Data Center

Involved in complete Installation, Migration and Upgradation of Atlassian tools on Linux environment

Expert in workflows, Screens, Permission Schemas, JQL, Issue Types, Custom Fields and Customization with Groovy Scripts/REST API

Integrated all Atlassian and DevOps tools with Splunk and Nagios to monitor the applications and Analysis

Provided Technical Solutions for ITIL/ITSM with Assert Management for Customer in Jira Service Desk

Involved for Docker Files, Images and Orchestration with Kubernetes

Installed and Configured Master, PODS and Nodes in Kubernetes and Implemented Proxy’s

Involved in new proposals and provided various technical solutions to customer

Conducted various levels of trainings for Developers, Testers, managers and Business to utilize these tools effectively

Prepared required Spaces, Pages, Macros, Templates, Local and Global permissions in Confluence

Jul’18– Jan'20 (Client: NIGERIA GE Oil and Gas, USA)

Significant Contributions:

Create application specific Docker file’s for Micro services such as Profile search, Property search, Filter service

Create a Docker image for micro services and push them to Docker registry

Created the Deployment Config.xml, Services.xml, Routes.xml, Autoscalar.xml OpenShift Kubernetes object files

Worked with OpenShift platform in managing Docker containers and Kubernetes Clusters.

Created Kubernetes objects like Pods, Deployments, and Services& Replication sets using Helm integration.

Schedule a Jenkins job to remove Aging devices from Airwatch Tool using its API’s

Create the datastore for storing VMs and data

Health Check for VMs and ESX host

Regular VM support and Customization of Servers

Code Refactor / Create Jenkins Shared Libraries using Groovy & create custom plugins.

Create Jenkins DSL pipeline jobs on demand.

Developed Jenkins Job’s (Dot Net Build & Deploy) for Continuous Integration & Continuous Deployment (CICD).

Setup CICD Pipeline Jobs for Disaster Recovery Setup (DR).

Installed Splunk & Wily agents in all VEPS production application boxes.

Support Splunk Infrastructure setup for VEPS application (Setup Local SPLUNK Indexer & pushed Application/System/IIS Logs).

Secure Admin credentials using Ansible-Vault & apply for all boxes in EU/US

Upgrade and Migration of Atlassian Products from Windows to Atlassian cloud.

Assist in creating detailed architecture design diagrams/business process modelling flow charts.

Collaborate with key partners, developers, product, and program management.

Exhibit a relentless focus on our customer’s needs and success.

Designed the Cloud migration plan and executed with in timelines.

Initiated plans to move confluence and Bamboo migrations to Cloud

May’16 – Feb’20 (Client: SUBSEA UK GE Oil and Gas, USA)

Significant Contributions:

Create application specific Docker files (Customer Wallet, Autopay, Real time CC, one-time CC Java Micro-service), build images & push to Artifactory.

Create persistent volumes & mount to Docker containers & expose ports.

Setup Nginx reverse proxy for exposing Kubernetes dashboard & other micro services.

Cluster creation using Ansible & Jenkins Pipeline Jobs

Upgrade and Migration of Atlassian Products in both Windows and Linux Servers.

Created Spaces, Pages, Child Pages, templates and permission schemes in Confluence.

Implemented page and space level permissions in Confluence

Taken Space backup and restores

Configured Data Centre and Disaster recovery for Jira and Confluence

Implemented REST API’s to create users, projects and Spaces in Jira & Confluence

Created Scrum and Kanban boards, also, configured, Epic, Story, Story Point, Components, versions and releases

Migrated the Jira, Confluence, DB from Windows to Linux environment

Extensive experience in integrating Jira with other applications such as Confluence, Stash, FishEye and Crucible.

Experience in Repository creation/managing in FishEye and Crucible.

Support users of Enterprise Developer tools, plan upgrades, pilot

Subject Matter Expert in all Jira project schemas such as Custom field’s configuration, Screen Schemes, Workflows, Issue type schemes, permission. Scheme and notification schemes.

Configured and using the Nagios and SPLUNK to monitor the applications.

Created SPLUNK alerts and dashboards

Provided overall management of the SPLUNK system

Manage SPLUNK user management

Involved in various SPLUNK deployment activities

Developed the advanced workflows using validation, condition, Post functions and triggers. Also, developed the required screens and custom variables.

Setup the Development, Testing, staging, and Production environments.

Integrating Jira projects with other products like SVN, GIT and Crucible repositories.

Troubleshooting ranking issues in agile boards.

Synchronizing Jira production data with Dev environment.

Installed and Maintained the following plug-ins in our company:

1) Tempo 2) Jira workflow toolbox &Jira suite utilities 3) Nagios 4) Automation for Jira

5) Project Configuration 6) Dynamic Forms 7) Email this issue etc.

Build and Release:

I have configured CI & CD with Bamboo and Jenkins. Also, deployed at JFrog Artifactory with Shell Scripts

Implemented Pipeline projects in Jenkins

Worked on Bamboo- Build triggers and Build dependencies.

Extensively used Bamboo for continuous integration to setup the nightly builds and for deploying artefacts into working repository.

Version Controlling:

Assisting staff with Perforce and Git/GITHUB/GITLAB

Involved in Subversion to GIT migration projects.

Code Review:

Bit bucket (Stash) as per enterprise project and users’ requirements.

Functional:

Timely updates to management on project progress, issues, risks and status.

Supported the Midstream IT Portfolio Manager by working with Agile coaches from CA Agile

Interface with development groups within organization as the IT liaison for Development Cycles/Software.

Document procedures that meet, and to develop documentation to guide as well as train employees on

Worked with Atlassian support and PS when needed to fix, maintain, improve

Analysed an existing JIRA installation, provide formal proposals for improvements, and implement changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment.

Other Major contributions:

Administer and customize of JIRA, Agile, Crucible/Fisheye, Confluence, Service Desk, Crowd, Bamboo,

Configured CM tools like SVN, GIT, Bamboo, Jenkins, Maven, build and deploy packages to multi environments.

Setup and Configure Issue tracking and Test management tools like JIRA and Bugzilla.

Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project by project basis.

Migrated Atlassian tools from Linux to AWS-EC2/Lambda/S3/Auto Scaling/ Route 53

Configured SSL, SSO, SAML, OKTA and LDAP/AD with Jira, Confluence, Bitbacket and Bamboo

Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports

Integrated Atlassian products with SalesForce & Rally

Migrated data from Bugzilla to Jira with CSV format

Imported and exported Spaces of confluence from one environment to another environment

Implemented synchronization between production, Test and Development environment on daily basis

Worked on Apache servers and hosted Jira from Amazon Infrastructure.

Installed Jira Service Desk and configured SLA’s, Queue’s, Portals and automated few processes.

Prepared Automation rules, as per business requirements

Aug’14 – Apr’16 (Client: SYMANTEC, USA)

Significant Contributions:

JIRA/Confluence/Crowd tools usage and administration.

Up gradation, Migration and Fine tuning of Jira/Confluence/Bitbucket/Bamboo instance

Performed application and system administration tasks, including data backups and scheduled jobs.

Created events, email notification schemes and assigned project roles on Jira.

Trained teammates in using JIRA/Confluence.

Integrating Jira with Stash/Crowd/HipChat/Bitbucket Server

Creating & Managing Confluence spaces, Security permissions.

Coordinate with Atlassian Support team at times during production migration.

Worked on MYSQL & PostgreSQL database

Exposed to scripting to automate process in dev and prod environments

Handled several projects go-live deployment/upgrade activities

Worked on Add on such as Tempo, Service desk, Portfolio and Zephyr

Implemented and connected with AD from Bamboo to maintain the users

Configured SVN, GIT, GITHUB, GITLAB and BITBUCKET repositories in Bamboo.

Implement the CI/CB process and integrated using Bamboo with Ant and Maven to schedule the builds.

Handled several projects go-live deployment/upgrade activities

Build, Test and deploy applications by using pivotal cloud foundry

Built & Deployed Java/J2EE to web application server in agile continuous integration environment and automated Labelling activities in TFS once deployment is done.

Working knowledge of several types of configuration management tools like Puppet and Chef

Involved in phases of testing for example Integration testing, Smoke testing Performance testing and Load testing. We are also using inbuilt test cases in Jenkins and running those tests on master branch.

Developed build & deployment scripts using MAVEN. Automated the process using plugins available Jenkins and move from one environment to other throughout the build pipeline.

We are driving towards continuous integration and continuous delivery using Jenkins for Docker image building and deployment.

Configuring ‘nginx’ for proxy RESTful API calls to micro-services in Docker containers.

Produced scripts for viable combination of JIRA applications with different tools.

Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.

PREVIOUS ASSIGNMENTS

Mar’13 – Jun’14 with Tech Mahindra, India

Mar’13 – Jun’14 (Client: CISCO, USA)

Significant Contributions:

Worked in 24/7 Production support.

Created and modified JIRA workflows including project workflows, field configurations, and notification schemes.

Used JIRA for issue tracking issues.

Coordinated with Development team for Bug fixing issues using HP ALM/ JIRA

Worked on JIRA for tracking and updating the JIRA tickets

Provide User Management and support local and remote users, manage system access across groups to ensure compliance, and maintain best practices.

Setup the email handlers and notification schemes.

Configuring Jenkins build and Deployment Plans

Implemented and connected with AD from Bamboo to maintain the users

Configured SVN, GIT, GITHUB and BITBUCKET repositories in Bamboo

Involved in code migration from SVN repositories into GITHUB

Configured the Mail Server Configuration in Bamboo

Installed various add-ons in Bamboo

Provided required permission in Project and Repositories in Bamboo

Creating and managing filters.

Managing Groups and Role management based on projects.

Aug’10 – Jan’13 with MELSTAR, India

Aug’10– Jan’13 (Client: Oracle Support, USA)

Significant Contributions:

Used JIRA for issue tracking issues.

Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extensions

Assist with the administration of our Atlassian tools.

Create and manage security schemes, permission schemes and configurations

LDAP/AD user management

Responsible for working a queue of JIRA tickets to address system issues, user requests, etc.

Maintain and manage Automation Build Environments such as Jenkins

Preparing succession of build by replicating of build data from original site to workplace using Jenkins

Build tool.

Feb’07 – Apr’09 with KPIT CUMMINS, India

Feb’07 – Apr’09 (Client: CIL, Cummins India Limited, USA)

Significant Contributions:

Provides L1 & L2 support for Domino related issues

Working on all server related crashes, hang issues, memory and space issues.

Holding primary responsibility for any escalation in messaging environment

Responsible for Process adherence and quality of incident management.

ACADEMIC CREDENTIALS

Master’s Degree in Computer Applications (MCA) from Periyar university

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