Administrative Assistant Customer Service
Resume:
Nora A. Lopez
Romeoville, IL, **446
*************@*****.***
Professional Summary:
To obtain a position with the opportunity for professional growth that utilizes skills learned from past work and job training.
Education:
High School Diploma, 2013
Highlights:
● Fluent in Spanish
● Flexible and adaptive
● Group environments
● Customer service experience
● Strong interpersonal skills
● Strong organizational skills
● Strong work ethic
● Good verbal/written communication skills
● Quick learner
● Collaborative team member
● Remote work experience
● Experience with medical insurance
● Administrative Assistant experience
● Data Entry experience
● House Exemptions skills
Work Experience:
Certified Nursing Assistant
Cedarhurst of Naperville
01/2024-2/2025
Duties
● Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
● Assisted with feeding and monitored intake to help patients achieve nutritional objectives
● Offered immediate assistance in emergency and routine paging situations to elevate needs and deliver care
● Oversaw and maintained patients’ rooms, group living areas, and nurse station
● Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Administrative Assistant
Catholic Charities - Connect Search
09/11/2023-12/21/2023
Duties:
● Worked closely to provide administrative assistance and process invoices
● Translated applications of enrollment to parents and answered any questions
● Received and sorted any paperwork needed
● Answered incoming phone calls and directed them to the correct individual on time.
● Responded and managed all emails and letters on a day-to-day basis.
● Greeted and assisted visitors
● Managed and scheduled appointments for individuals
● Provided operational support services to the programs, ensuring the smooth operation of office support functions
● Enters data as needed into required database (s) maintaining data quality in program databases and spreadsheets
● Maintained confidentiality with client and employee information Administrative Assistant
City of Naperville
10/03/2022-03/28/2023
Duties:
● Received and sorted any necessary correspondence
● Indexed documents of specific attributes to simplify and expedite accurate retrieval of a document
● Worked closely alongside management to provide administrative assistance and track processed invoices and paper checks
● Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and board of directors.
● Worked closely with the tax department in providing support, including but not limited to ordering tax stamps and other tax documents
● Maintained and coordinated calendars and conference rooms, and scheduled appointments and meetings.
Customer Service Representative III
TDB Communications: Remote
01/22/2022-10/01/2022
Duties
● Answering approximately 50 inbound customer calls per day in a friendly and courteous manner
● Keeping all personal information confidential.
● Transferring calls to the right department to reschedule COVID-19 vaccination appointments
● Facilitate the fulfillment of caller requests for materials via mail, text, or download
● Spoke with angry or difficult callers to resolve any issues or questions before reaching a management level
● Gathered and verified all required customer information for tracking purposes
● Accurately documented, researched, and resolved customer service issues
● Escalating customer calls to supervisor if needed Customer Service Representative
MAXIMUS: REMOTE
08/25/2020-03/15/2021
Duties
● Answering approximately 200 inbound customer calls per day in a friendly and courteous manner
● Started applications for applicants for the HCBS Program and scheduled initial phone call
● Transferred urgent calls to the required departments quickly and accurately
● Entered and updated new customer details in the customer relationship tab according to administrative guidelines
● Gathered and verified all required customer information for tracking purposes
● Accurately documented, researched, and resolved customer service issues
● Spoke with angry or difficult callers to resolve any issues or questions before reaching a management level
● Escalating customer calls to supervisor if needed Certified Nursing Assistant
Meadowbrook Manor Bolingbrook
07/2018-07/2020
Duties
● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
● Assisted with feeding and monitored intake to help patients achieve nutritional objectives
● Offered immediate assistance in emergency and routine paging situations to elevate needs and deliver care
● Oversaw and maintained patients’ rooms, group living areas, and nurse station
● Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
● Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
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