Information Security Data Center

CAROLYN DAVIS

Address: **** ****** ****** **** *******, TN 38125 Email: ************@*****.*** Cell: 901-***-**** QUALIFICATIONS: Skill Set: Proficient in computer operations console, data center operations, host and network, monitoring utilizing various monitoring tools, analyzing data, performing system and application user access and role-based audits, managing large scale token authentication and software license distributions, software configuration management, assessing security control procedures, maintaining security policies and procedures user security awareness, ISO 9001 documentation preparation, ISO 9001, assessment audits, ITIL, Quality Driven Management (QDM). Technical Skills: Proficiencies include Endpoint Monitoring, TSO, UNIX, IBM iSeries, RACF, VPS, TCPIP, JES, CICS, Service Now Tools, Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Communication: Communicate and interact well on all organizational levels. Conducts meetings and obtains various IT Operations and Information Security service requests from users and process owners to facilitate project requests.

EDUCATION: University of Memphis, Memphis, TN

Management Information Systems – 115 hours

EMPLOYMENT HIGHLIGHTS:

ABB, Memphis, TN, SEP 2016-Present

IS Specialist- Computer Operations Sep’16-Present

Sr. Technical Analyst - Data Center-Computer Console: ITIL

• Troubleshoot operational issues and notify appropriate support group

• Perform routine online changes and system down task during weekly scheduled outages.

• Centralized management of servers, workstations and mainframes and monitor or anomalous and non-compliant activities.

• Monitor the health and performance of endpoints for anomalous behavior, determined business impact appropriate control action, and triage response activities.

• Perform routine system maintenance and change management procedures during schedule outage windows.

• Ensure authorized changes are documented in the Incident Reporting Log.

• Perform site security assessments to evaluate vendor’s security posture, verify security controls are in place and SLAs can be met.

• Provide training, coaching and guidance to junior staff members. FedEx, Memphis, TN, MAY’1990-2015

Call Center/SPOC/Computer Operations Apr’06– Jul’15 Sr. Technical Analyst - Data Center-Computer Console: ITIL

• Troubleshooted operational issues and notify appropriate support group

• Performed routine online changes and system down task during weekly scheduled outages.

• Centralized management of servers, workstations and mainframes and monitor or anomalous and non-compliant activities.

• Monitored the health and performance of endpoints for anomalous behavior, determined business impact, determine appropriate control action, and triage response activities.

• Performed routine system maintenance and change management procedures during schedule outage windows.

• Ensured authorized changes are documented in the Incident Reporting Log.

• Performed site security assessments to evaluate vendor’s security posture, verify security controls are in place and SLAs can be met.

• Provided training, coaching and guidance to junior staff members. Information Security Oct’98 – Apr’05

Sr. Technical Specialist

• ISO 9001 Quality Management System project lead responsible for Quality Manual creation and ensuring ISO9001 documentation standards were met across all InfoSec groups.

• Performed enterprise-wide internal audit of Information Security process and procedures in preparation for external ISO9001 audits.

• Tracked resolution of ISO 9001 audit deficiencies and exception audit results identified by external ISO auditors.

• Developed and lead training activities and procedures to validate personnel are performing requisite tasks from training.

• Communicated audit results and findings to InfoSec management and responsible team members.

• Project lead responsible for updating Information Security policies, procedures, standards, and security awareness.

• Lead Information Security liaison communicating on all levels with domestic and international users to provide policy, procedure, standards, and security awareness information.

• Project lead responsible for remote user access management, including processing requests, account management, as well as new and replacement VPN token distribution.

• Project lead responsible for coordinating 3rd party data owner reviews to determine business requirements and security controls proper to remote access approval.

• Evaluated on-going business need for remote system and application access, and audit remote user accounts.

• Validated account management configuration controls for various identity management systems such Tivoli, Entrust, and Computer Associates (CA) single sign-on systems.

• Represent Information Security organization on project teams, at management meetings, and with third party vendors.

• On-call support for remote access user problems.

• Developed, track, and maintain a rolling deficiency log to monitor the status of open remote access issues. References available upon request

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