Quality Assurance Health Care

HIRAL RANA

**********@*****.***

Phone- 732-***-****

Professional Summary

13+ years of experience in Quality Assurance and Software Testing in Health Care, Banking, Retail and Telecommunication

Excellent skills in writing Test Plans and Test Cases

Extensive experience in testing Client/Server and Web-based Applications

Expertise in Bug reporting tools such as Jira and Quality Center

Experienced testing mobile applications across Android and IOS devices.

Maintained Test Matrix and Requirement Traceability Matrix.

Good working knowledge of major Operating Systems such as Windows 98, 2000, XP, Vista, 7 and UNIX

Experience in testing performance of web applications and read, validate and trouble shoot XML’s generated by SOAP.

Used Agile/Scrum and Waterfall testing lifecycle Methodologies

Responsible for developing, Reviewing, and Executing Test Strategy, Test Plans, Test Scenarios, and Test Cases/Script

Performed manual testing process and in creating automation environment using Quick Test Pro (QTP) and Quality Center Good team leader, Player and can work alone with minimal or no supervision

Experience in designing, developing and normalizing database and conducting Backend testing by executing SQL queries, also performed database migration from MS Access to MS SQL Server.

Excellent Project planning, designing and management skills also proficiency in developing project schedule and Milestone Reports using MS Project. Effective Time management skills and consistent ability to meet client deadline.

Experience in defect management, defect analysis, defect tracking and defect reporting using various tools like ALM, JIRA, JAMA, Rational Clear Quest, Quality center

Understanding various data file formats (XML, Excel, MS Access files, etc.) and experience with tools to handle them for testing purposes.

Understanding XML formats and XML technology, understanding of the process of building, validating and handling XML files.

Hands on experience working with databases and well versed with writing SQL queries, understanding stored procedures, triggers, functions and data mapping procedures.

Worked independently as well as with teams and held responsible positions.

Coordinated the test efforts of both on-site and offshore teams and reported directly to the QA Manager

Technical Skills

Testing Tools: Quality Center, JAMA, Jira

Bug Reporting Tools: HP Quality Center, Jira, TFS

Project Methodologies: Rational Unified Process (RUP), UML, Agile Project Management

RDBMS and Tools: SQL Server, MS Access.

Operating Systems: Windows XP/2000/98, UNIX.

Databases: SQL Server, Oracle

Business Tools: MS Office suite, Rational Suite (Rose, Requisite Pro, MS Visio, MS Share point 2007/2010, ETL Tools, COTS, VBA

SDLC: Agile, Waterfall

Programming languages: HTML, XML

Automation tool: Selenium, Selenium IDE, Protractor, VBA

Pep Boys: Manny, Moe & Jack, Philadelphia PA Aug 2019 – Present

QA Analyst – Mobile/desktop

Pep Boys: Manny, Moe & Jack, is a full-service and tire automotive aftermarket chain. Currently headquartered in the Philadelphia neighborhood of East Falls, Pep Boys operates 803 stores and approximately 7,000 service bays in 35 states and Puerto Rico. Along with its full-service vehicle

maintenance and repair capabilities, the company also serves the commercial auto parts delivery market. It is one of the leading sellers of replacement tires in the United States and in 2005 it was named one of the 500 fastest-growing companies in the U.S.

Project: Web Redesign Phase

Responsibilities:

Analyzed the Business Requirements document and responsible in developing Test Cases.

Analyzed the Test plan, which detailed the testing scope, strategy, test requirements, and necessary resources.

Responsible for daily Scrum meetings to discuss updates showing the progress of the testing effort and open issues and update the Sprint Backlog on daily basic with the offshore and on-site team.

Scrum process, tested feature by feature, verified Table structures, Procedures, Packages, Web Services, Data validation and Front-end testing.

Worked on Road Hazard Project which directs towards maximizing revenue from the company by effectively managing the customer driving strategy through several promos and promotions

As a scrum team member involved in Sprint planning, Sprint Review Meetings, Retrospective meeting, Sprint release demo, Sprint fallouts and unplanned requirements

Ensure traceability of test cases back to the Business requirements.

Conditioning data available from the repository as per the front end of the application under test

Involved in Functional, Regression, Performance and User Acceptance Testing.

Support and maintain existing production Web Services, providing support for performance issues and launches of enhancements.

Provide a weekly project report that includes testing metrics and status reports.

Reported bugs and interacted with developers to resolve the problems by JIRA test management tool.

Performed usability testing and compatibility testing on iPhone, Android, IE, Firefox and Chrome.

Responsible for reviewing/reporting, tracking, & maintaining Defects with high level of detail, accuracy and informative recreation steps.

Developed and maintained automated regression test cases of workflows in Selenium WebDriver using Java programming language.

Conducted Regression and ad-hoc testing on numerous builds in the QA lab for stores.

Developed test scripts to automate process of testing in Selenium WebDriver

Used Agile methodology for testing the applications.

Developed test cases, test scenarios and user flows for various types of handheld devices covering multiple iOS and Android platforms.

Used MoovWeb mobile Simulator to test on various mobile platforms on desktop.

Used Xpath and CSS selectors to find elements in Selenium Webdriver.

Responsibilities:

Selenium 2.14, Microsoft Office, JIRA, Remedy, JavaScript, Java, Windows 7, Moovweb, Eclipse Mars, OMS, Sales System, PBadmin, CyberSource, Hybris, Back office, slack, postman.

Client: State of Connecticut, Mechanicsburg, PA Feb 2018 – Aus 2019

Project: Integrated Eligibility Interfaces Testing / CT HIX (Obamacare)

Company: Deloitte

QA Analyst

Description: Medicaid, APTC-CSR Tier1, Tier2, Tier2, Indian Tier1, Indian Tier2, QHP, Medicare, Medicaid Husky A, Husky B, Husky D, CHIP Band1 & CHIP band 2 are social safety net programs that provide eligible citizens with a variety of government-funded benefits. The main goal of this project is to integrate Louisiana’s SNAP and TANF programs with its Medicaid program to streamline how citizens apply for and manage their benefits across these programs, and make it easier for caseworkers to oversee these processes.

Responsibilities:

Involved in analyzing Business Requirement Documents, Use cases and ICDs (Interface Control Document).

Designed test cases for manual testing, developed and maintained checklists for regression, functional and system testing.

Involved in executing test cases and test scripts for Interfaces module.

Strong understanding experiences for testing creating test cases for different EDI transaction like 834, 837.

Performed EDI 834 transactions testing.

Worked on JIRA as an Agile project management software for continuous updates on project schedules, issues and managing resources and HP ALM for tracking defects

Performed accessibility testing using Total Validator tool

Performed Mobile testing using Device Connect on the various devices

Solid Automation experience in Health Care using QTP frame work. Performed the Back-End testing to ensure data consistency on front-end by writing and executing SQL queries on the Oracle database

Involved in executing batches using Unix Commands in Putty.

Created different utilities to create the flat file as per ICD specifications.

Created and executed appropriate test plans, test cases, logged defects in HP Quality Center ALM With Agile scrum environment.

Validated inbound and outbound files generated as a part of batch process.

Performed Web-service testing using SOAP-UI.

Expertise in Oracle, SQL database queries and manipulation using SQL server and DB Visualizer.

Used JIRA to log defects/bug found during testing.

Accessed JAMA to write review & update test cases and execute test cases accordingly.

Environment:

SOAP, Agile, JIRA, JAMA UNIX, WebSphere Application Server, SQL Server, Deloitte NEXTGEN Solution, WinSCP, Putty, DB Visualizer, Windows 2010, Oracle, Windows XP, MS-Office, MS Excel.

QA Analyst/Functional Tester

NextGen Health Care March 2017 – June 2017

KBM Upgrades

The NextGen Electronic Health Record (EHR) software template based Knowledge Base Model (KBM) has greatly enhanced the ease with which the NextGen EMR / NextGen EHR software is implemented. KBM upgrades are issued regularly by NextGen, with each new release containing a wealth of new functionality. Adopting the KBM model presents significant challenges to the NextGen EMR / NexGen EHR software developer/administrator related to template customization and maintaining the customizations through KBM version upgrades.

Prepared Test Plans, Test Cases for both positive and negative scenarios in accordance with the System Requirement Document

Involved in full life cycle testing including Regression test on new builds of the application.

Creating, reviewing and maintaining a comprehensive regression test suite.

Review functional and design specifications to ensure full understanding of individual deliverables.

Worked in Agile and water fall environment. Attended to scrum meetings, walk troughs and bug status meetings.

Executed manual Test cases on desktop and web applications with a strong focus on related components and services.

Backend database testing in Microsoft SQL environment including validating stored procs, jobs and triggers.

Identify test requirements from specifications, map test case requirements and design test coverage plan.

Involved in Agile approach to test web based application in multiple iteration/sprints.

Execute and evaluate manual or automated test cases and report test results.

Hold and facilitate test plan/case reviews with cross-functional team members.

Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.

Ensure that validated deliverables meet functional and design specifications and requirements.

Isolate, replicate, and report defects and verify defect fixes.

Backend testing of the DB by writing SQL queries to test the integrity of the application.

(Deloitte) Public Sector Human Services July 2016 – Feb 2017

State of Pennsylvania (PELICAN & eCIS)

QA Analyst

Pennsylvania’s enterprise to link information for children across networks (PELICAN) is the Department of Human Service’s initiative to integrate the Department’s child care programs under a single management information system. All child care services information is managed in PELICAN. Bureau of Certification Services Certificates and inspects all child care center, group care homes and family child care homes, and registers and inspects family child care homes in Pennsylvania in accordance with Pennsylvania regularities family child care homes in Pennsylvania in accordance with Pennsylvanian regulations through the certification and Licensing System (CLS), Provider Self Service (PSS), Inspection client system.

Responsibilities:

Prepared Test Plans, Test Cases for both positive and negative scenarios in accordance with the System Requirement Document

Improve the quality of the applications we develop by performing manual testing of mobile applications on various iOS and android phones and tablets.

Wrote Test Plans, Test Cases and Test Scripts for Manual and Automated Testing for various business applications.

Log test results and bug information into defect tracking tools and collaborate with QA manager and developers to resolve issues as soon as possible.

Ensure timely and accurate completion of all functionality and regression testing across all our supported devices.

Developed test scenarios with test data to support test objectives, designed test cases for manual testing and test scripts for automation using Quick Test Pro (QTP).

Review and update test cases and test suites to ensure accurate and thorough testing of applications.

Run system/Integration/ User Acceptance Testing, interface testing for applications of administrative usage.

Create and execute detailed test cases for web and mobile testing.

Report found issues in bug tracking system and perform regression testing for fixed defects.

Validating and handling XML files Analyze expected behavior of app and test results based on requirements.

Highly effective as a team player to achieve a common goal and as independent work (with little oversight) to achieve a predefined goal.

Experienced with functional web services & good knowledge of SOAPUI testing

Skilled with creating automated web services testing processes with creative and good critical thinking.

Excellent troubleshooting & problem-solving skills

Experience in Medicare and Medicaid, Eligibility bundle & various budgets, TMI budget, child care service, Provider self-service etc.

Environment: Java, HTML, Oracle, SQL, MS-Office, Windows NT / XP / Vista, t Professional, MTM, TFS, IE, Google Chrome, SOAP UI, Main frame testing.

UAT Tester

Cigna NJ Oct 2014 – May 2016

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. To provide comprehensive information about the various health plans and also to provide online access to their accounts a highly interactive is launched for the convenience of the members.

www.Cigna.com is a highly secure website available 24 hour a day, 7 days a week. The website supports various requirements of the Cigna members by providing information related to their Claim Status & Payments, Coverage & Benefits Information, Details about Cost of Care, Common health conditions and diseases. Members can perform common transactions involving Cigna Medical, dental, prescription drug plans or flexible spending accounts (FSA)

Responsibilities:

Prepared Test Plans, Test Cases for both positive and negative scenarios in accordance with the System Requirement Document.

Participated in analyzing and defining the testing requirements based on the application Functionality.

Involved in gathering test data for data conditioning from Business Units to test full application functionality.

Involved in organizing Daily Status meetings with QA manager. Conducted test plan. Reviews

Created test scenarios for System testing and Regression testing.

Wrote Modification Request for bugs found during test execution using Quality Center

Created test cases, executed and recorded results of test cases using Quality Center

Analyze the functional requirements, writing test cases for each object. Using test specs and test frames created, automated the test cases using Quality Center.

Monitored the defect tracking process, trouble shooting and generating customized graphs and reports for the client.

Executed automated test scripts using Quick Test Professional for all Lines of Business.

Involved in full life cycle testing including Regression test on new builds of the application.

Creating, reviewing and maintaining a comprehensive regression test suite.

Attended meetings with Developers and Team Lead in resolving the issues.

Tested Web page presentation manually for different browser compatibility.

Involved and supported User Acceptance Test.

Backend testing of the DB by writing SQL queries to test the integrity of the application.

Environment

Java, HTML, MS-Office, Windows NT / XP / Vista, .NET, ALM, SQL Server Management Studio, Google Chrome, Fire Fox, Internet Explorer, Quick Test Professional.

QA Analyst (API Tester)

M&T Bank, NY Feb 2012 – Aug 2014

www.mtb.com

M&T Bank was established in 1856 as Manufacturers and Traders Bank, the M&T Bank Corporation is one of the 20 largest US headquartered commercial bank holding companies, with current assets of $97.1 billion. M&T offers a wide array of financial solutions for personal, business and commercial banking needs, designed to accommodate the current banking needs. Working for the personal banking division online banking group played active role in testing the end to end functionality of the online banking website.

The Highly secured website offers 24/7 account access to both personal and commercial account holders and supports various online banking transactions. Actively involved in all the phases of Online Banking functionality validation and tested the end to end functionality on mobile devices as well.

Responsibilities:

Actively participated in the Daily Scrum meetings and played a key role in realizing the day to day responsibilities in the Software Testing Life Cycle.

Designed comprehensive test cases to support the end to end functionality testing of the application and collected the test data as needed.

Executed manual test cases and reported defects using Quality Center.

Following the Build Schedule performed various tests and certified the overall functionality of the application.

Established QA processes & methods to integrate best processes into the Scrum Sprint of assigned work for short Releases and Builds

Manually Tested the GUI interface of the application in closed environment with the developer.

Played key role in defect reporting, triage and regression testing and worked in coordination with both onsite and offshore teams.

Played essential role in design, system analysis, implementation and user support using Agile software development approach.

Performed various tests like Integration Testing, Positive Testing, Negative Testing, System Testing, End to End Testing and Regression Testing, cross browser testing, Interface testing.

Actively participated in scrum meetings, reviews and developed test scenarios in agile environment.

Worked in a QC + QTP Integrated environment and used all the features of Quality Center for test management.

Used SQL to extract the test data and to certify the backend updates and conducted data validation checks.

Tested the personal banking functionality on mobile devices like iPhone & iPad and validated both native apps and the browser based functionality.

Certified the website compatibility on mobile devices like iPhone & iPad and supported User Acceptance Testing

Worked on wealth management operations like transfer into/out of firm as well as across accounts.

Environment

Java, HTML, Oracle, SQL, MS-Office, Windows NT / XP / Vista, 7, HP Mercury Quality Center, QTP, IE, Google Chrome,

Astoria Federal Savings Bank, Brooklyn, NY Aug 2009 – Dec 2011

QA Analyst/EAT Tester

The Online Banking application was developed to support various online services in Banking, Lending and Investing to cater to the needs of personal banking customers. The site provides a user-friendly navigation convenience for the account holders to browse through their accounts, Transfer balances between the accounts and educate the customers regarding various schemes of Investments, Loan options, Mortgage Equity Loans and current day-to-day banking information updates.

As a member of the testing team held the responsibility of verifying the overall functionality and interact with the real-time user to upgrade and enhance the end-to-end functionality of the website.

Responsibilities:

Responsible for analyzing the scope documents and designing the testing strategy for every release.

Testing responsibilities include Installation testing, Functionality testing, Windows compatibility testing, Regression testing, User acceptance testing and GUI testing.

Responsible for preparing the entire test documentation using MS-Word.

Executed manual test cases and reported defects using Quality Center.

Worked with SQL and PL/SQL relating to testing for test dataset creation and results verification.

Analyzed Manual Test Cases with QA Team for most important & high priority Requirements for conversion to Automated Test Scripts using HP Quick Test Professional (QTP)

Designed Test Plans and other testing documentation as per IEEE standards.

Generation of Automation test scripts using Mercury QTP and enhancement of the functionality of the Script for automation of testing Scenario

Manipulated and customized the script adding functions to enhance the script performance.

Maintained and supervised the entire Testing Process including the Bug Tracking using Quality Center.

Environment:

Java HTML, Oracle, SQL, MS-Office, Windows XP / Vista / 7, Internet Explorer, JIRA

Education:

Bachelor of Economics from India 1999

Status:

U.S Citizen

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