Customer Service Agent
Resume:
MOHAMMED
MALIK
Manama, Bahrain
*******@*****.***
CONTACT
Real-estate Broker
Freelancer, city
AUG 2015 -
Present
• Real-estate Broker, (VIP Real-state Agency)
Responsible to acquire properties from
owners/landlords in market and finding
prospective clients to acquire these
Properties
•
Modern technology used to allocate
interested parties
•
Involved in preliminary & final negotiations
between seller prospective buyers.
•
Bahrain Airport Service (BAS)
Customer service Agent, city
NOV2022 -
MAR 2023
Dealing with people and checking different
kinds of documents for the departure traveler
throw the terminals at the airport
•
Provided friendly, attentive service by
promptly responding to customer enquiries
and processing order requests.
•
Addressed technical difficulties by quickly
identifying and troubleshooting customer
issues to achieve timely first-time resolution.
•
Built rapport with customers through
courteous and professional communications.
•
Consistently went extra mile to achieve
customer satisfaction.
•
The Nielsen market research Company
Staff assistant, city
DEC 2015 -
JUN 2020
Maintain accurate records of interviews of
surveys, safeguarding the confidentiality of
subjects, as necessary
•
Liaising with personnel throw telephone as
back up quality purpose
•
Collects data on competitors; analyzes and
compares such competitive factors
•
Checkup and help in translation English to
Arabic and vice versa drafts as required.
•
American Embassy
Switchboard Operator/Receptionist, city
JAN 2013 -
MAY 2015
Acted as the first point of call for complaints
received to the department.
•
Answered internal and external phone calls,
in professional manner, directing to relative
department.
•
Contributed suggestions and new ideas to
continually improve services and procedures.
•
Helped wide variety of people and queries in
helpful and courteous manner, handling
various needs of staff and visitors.
•
Completed general administrative work such
as filing and data entry.
•
EXPERIENCE
Al Redha Electronics Co
Sales Manager, city
OCT 2009 -
APR 2011
Created strategic sales plans, designed to
increase sales, customer loyalty and market
awareness.
•
Retained existing customers and
substantially grew customer base, product
line and sales volume.
•
Resolved complaints by exchanging
merchandise, refunding money and adjusting
bills to achieve customer retention.
•
Generated monthly and annual sales reports
to determine growth and areas requiring
improvement.
•
Negotiated with vendors to provide cost-
friendly contracts.
•
T&M Events com
Admin assistant, city
MAY 2008 -
AUG 2009
Maintain department schedule by
maintaining calendars for department
personnel, arranging meetings, conferences,
teleconferences.
•
Performed administrative tasks, document
management and report development for
inter-departmental use.
•
Answered phones and performed clerical
office functions to address queries, concerns
and issues, escalating complaints to
management.
•
Handled client correspondence and internal
communications in professional manner.
•
University of Madras
Bachelor in Bank Management (Associated D
egree ), City
Description of the education/course.
2005 - 2009
Al Jabria Technical Secondary School
Organization, City
Description of the education/course.
2002 - 2005
EDUCATION
Skill group
Problem solving
Communication
Team worker
Skill group
Microsoft Office
Accountability
Organization &
Time
management
SKILLS
Contact this candidate