Customer Service Representative

Skills

Microsoft Office

Experienced

Call Center

Expert

BoB

Experienced

Microsoft Word

Expert

Empathy

Expert

Phone Etiquette

Expert

Customer Service

Expert

HIPAA

Expert

Claims Processing

Skiful

Medical Terminology

Experienced

Languages

English

Native

Tiara Sampson remota

2310 BELLEMEADE ST, 1-d, High Point, US, 27263

336-***-**** Sep 16, 1990

************@******.*** Driver's License

Professional summary

Customer Service Representative with 6+ years of experience in the customer call center industry, demonstrating a strong ability to handle

balance inquiries, credit line increases, and payment processing. Proficient in Microsoft Office and B2B interactions, with a keen

understanding of HIPAA regulations and medical terminology. Known for effective communication and empathy, consistently delivering

high-quality service and fostering positive client relationships.

Employment history

Jul 2022 - Present

Customer Service Representative, CardWorks Servicing

Remote

* Resolve balance inquiries, enhancing customer satisfaction and loyalty.

* Facilitate credit line increases, boosting financial flexibility for clients.

* Support cardholder payments, ensuring timely and accurate transactions.

* Conduct after-hours collections, improving recovery rates and reducing delinquencies.

* Coordinated payment assistance for cardholders, streamlining processes that resulted in more efficient transactions and reduced wait

times.

Nov 2021 - Jun 2022

Customer Service Loan Specialist, F.C.R Upstart

Remote

* Assisted loan applicants with status inqu

-s, enhancing customer satisfaction.

* Guided applicants on loan application processes, improving application accuracy,

* Utilized communication skills to cl

fy loan procedures, reducing applicant confus

Feb 2021 - Mar 2021

Customer Service Representative, eTeam Inc.

Remote

* Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.

* Handled claims process with precision, ensuring timely resolutions.

* Delivered comprehensive support, improving service quality and client trust.

Dec 2020 - Jan 2021

CSR - Customer Service Representative, PECO.

Remote

+ Processed monthly invoices, ensuring accuracy and timely delivery to enhance customer satisfaction.

+ Reviewed and adjusted billing discrepancies, improving payment compliance and reducing errors.

* Utilized analytical skills to evaluate accounts, fostering better financial accuracy.

* Collaborated with team to address billing issues, enhancing customer service efficiency.

+ Implemented corrective measures in billing, resulting in improved account management.

Jun 2019 - Mar 2020

Customer Service Advocate A1A, AETNA

High Point, NC

* Guided members on medical benefits, enhancing financial and health outcomes.

+ Resolved claim issues, improving auto-adjudication efficiency.

* Maintained HIPAA compliance, ensuring data protect

+ Analyzed claims, ident

ing and solving process barrie

+ Improved member satisfaction through clear communication.

Contact this candidate