Customer Service Los Angeles
Resume:
Luis Omar Lupio
Hospitality Professional
**** * **** # ****, *** Vegas, US, 89148
************@*****.***
Hospitality professional with over 17 years of experience enhancing guest satisfaction and optimizing operations in vibrant dining settings. Demonstrates expertise in problem-solving, guest relations, and team leadership, consistently delivering exceptional service and fostering a welcoming environment. Committed to implementing innovative strategies and maintaining high standards to elevate customer experiences and drive success in the hospitality industry. Employment history
Server, Javier's
Restaurant & Cantina,
Jan 2016 - Mar 2025
Los Angeles
SERVER, California
Pizza Kitchen, Jul 2015 -
Jan 2016
Cystal cove
Providing customer service to all our clients by serving them following the company standards.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience. Manager, Chula Linda
Mexican Restaurant,
Feb 2013 - Jul 2015
Ontario
Schedule, opening and closing logistics
• Reduced cost food and increasing sales at 23 %
• Trained my team to excel customer service
• Reduced turn around with my employees by developing a friendly environment
• Set a system in place to shorten the time at taking orders and socialized the idea of being Mexican fast-food service
• Temperature, cleanliness, presentation in compliance with health department regulations
• Working closely with vendors to ascertain quality and prompt delivery
• Managed and motivated employees to be productive and engaged in work. Serve guests, enhance satisfaction through attentive service and menu knowledge. Boost sales via upselling and expertise in specials and promotions. Maintain a clean dining area, ensuring a welcoming environment. Ensure compliance with alcohol laws, safeguarding restaurant standards. Coordinate with kitchen staff for streamlined service operations. Monitored customer dining patterns to optimize seating arrangements and improve service efficiency across multiple sections
Created guest preference tracking system to personalize service delivery and strengthen regular customer relationships
• Bussed and reset tables to keep dining room and work areas clean.Fostered positive team dynamics during peak hours, supporting colleagues while maintaining consistent service standards across dining sections
Employment history
CONCIERGE, Hacienda
Beach Club &
Residences, Dec 2011 -
Nov 2012
Cabo San Lucas
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
• Coordinated transportation arrangements for guests, leading to seamless travel experiences.
• Assisted in planning and executing special events, contributing to memorable guest experiences.
BUTLER, Hotel
Esperanza Resort, May
2008 - Dec 2011
Cabo San Lucas
Trained as a certified Butler.
• Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
• Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
• Enhanced guest experiences by providing personalized and attentive services as per their preferences.
• Maintained entire family's schedule and organized events.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
• Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
• Ensured seamless operations in the household by efficiently managing day-to-day tasks, including cleaning, cooking, and laundry.
• Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
• Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
• Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
• Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
• Identified needs and coordinated plans for travel and out-of-town functions. Education
CDM, Guadalajara, Sep 1999
BA in Fashion Design and Merchandising
Fashion design and sketching • Personal styling
Courses
Alcohol Server Certification (TIPS), Jan 2016 - Present Training for Intervention Procedures
Certified Professional in Food Safety (CP-FS), Jan 2016 - Present National Environmental Health Association
Skills
Customer Service Food Safety Cash Handling Team Leadership Event Planning Menu Knowledge Food Running Hospitality Problem Solving Guest Relations
Languages
Spanish
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