Medical Assistant Customer Service
Resume:
Jennessica Sanchez
Medical Assistant
Shafter, CA 93263
*********@*****.***
Professional Summary
Respectful Medical Assistant recognized for delivering high-quality healthcare and excellent customer service. Polished in interviewing patients and measuring vitals, recording patient information in charts, and drawing and collecting blood samples. Familiar with medical terminology coupled with excellent organizational and time management skills.
Devoted medical assistant focused on maximizing patient care and team productivity. Carries out healthcare directives with skill,monitoring patient progress and team performance to deliver high-quality care. Expert EHR user offering clinical knowledge and judgment honed over successful healthcare career.
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Willing to relocate: Anywhere
Work Experience
Medical Assistant
PrivateHomeHealth Care-Bakersfield, CA
March 2018 to Present
Assisted clinicians with procedures.
Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
Oversaw patient verifying data, organizing patient protocols for specific injuries. Updated records in EHR system, carefully protecting patient information and verifying data. Educated patients on prescribed medications, treatments, and procedures. Kept equipment ready for use through scheduled cleaning and sterilization. Supported medical staff by answering phones and preparing supply orders. Reviewed test results for completion and abnormalities. Completed intakes,measuring vital signs and documenting symptoms. Documented information required for patients' specimens and tests completed. Collected and prepared laboratory specimens according to health system standards. Handled minor treatment needs and basic wound care. Updated and recorded patient medications and allergies in patient chart upon each visit. Utilized health system standards to clean and sterilize medical instruments. Kept facility stocked with necessary supplies, equipment, and instruments to maintain proper inventory. Explained treatment procedures,medications, diets, or physicians' instructions to patients. Medical Assistant
ConcentraUrgent Care-Bakersfield, CA
January 2021 to February 2022
Stabilized patients during emergencies with first aid and life support care. Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork. Assisted clinicians with in-office procedures.
Compiled laboratory and x-ray reports, hospital notes, and other pertinent data. Completed intakes,measuring vital signs and documenting symptoms. Kept equipment ready for use through scheduled cleaning and sterilization. Educated patients on prescribed medications, treatments, and procedures. Handled minor treatment needs and basic wound care. Set up and cleaned examination rooms at start of day, between patients, and at end of day. Utilized health system standards to clean and sterilize medical instruments. Medical Biller
Medical Assistant-Wasco, CA
March 2012 to November 2013
Reviewed claim denials and payer requirements for corrective action. Researched and replied to insurance, patient, and internal customer inquiries. Followed up and collected on outstanding balances and receivables. Identified account discrepancies and issues inhibiting claim payments. Worked with patients to establish promissory notes for payment and forwarded default accounts to collection agency for action.
Maintained and updated information on insurance coverage of diagnosis, procedures, and fees. Maintained company records and documented operational data, shipping documentation. Communicated with customers to provide account information. Medical Assistant
Dr. Sorensen-Bakersfield, CA
May 2008 to June 2013
Assisted clinicians with in-office procedures.
Completed intakes,measuring vital signs and documenting symptoms. Collected and prepared laboratory specimens according to health system standards. Set up and cleaned examination rooms at start of day, between patients, and at end of day. Explained treatment procedures,medications, diets, or physicians' instructions to patients. Updated and recorded patient medications and allergies in patient chart upon each visit. Handled minor treatment needs and basic wound care. Updated records in EHR system, carefully protecting patient information and verifying data. Educated patients on prescribed medications, treatments, and procedures. Supported patient recovery by educating family and caregivers on treatments and warning signs of complications.
Education
Associate of Science
San Joaquin Valley College
Skills
• Equipment sterilization Diagnostic support
Family education Patient flowmanagement
Check-in coordination Intake control
Procedure assistance Phlebotomy
Complex problem-solving Strong communication
Medical history intake Examination preparation
At-home care instruction Patient assessment
Physician support Direct care
Diagnostic testing Specimen collection
Patient interviewing Vital signs documentation
Repairingwall surfaces Medication administration
Infection control Reporting and documentation
Patient and family communication Nursing processes Charting and recording Medication dispensing
Emergency response Physical assessment
Patient intake Biomedical hazard disposal
ADL assistance Vocational support
EKG administration Tuberculosis testing
Behavioral assessment Care planning
Medical records security Screening and triaging
Treatment plan implementation Patient care
Wound care Feeding assistance
Ventilator support Documentation
Training staff Chart updating
Vitalsmonitoring
• Data collection
• Documentation review
• Experience Administering Injections
• Venipuncture
• Insurance Verification
• Employee Orientation
• Laboratory Experience
• Patient observation
• Hospice care
• Organizational skills
• Phlebotomy
• Blood sampling
• Senior care
• Time management
• Typing
• Specimen collection / processing
• Care plans
• Patient monitoring
• Customer service
• Custodial experience
• Caregiving
Certifications and Licenses
First Aid Certification
CPR Certification
BLS Certification
Certified Phlebotomy Technician
RBT Certification
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