Salesforce Adminstrator
Resume:
+1-657-***-**** GitHub
Priya Keshri
Fullerton, CA
SUMMARY
Senior Salesforce Developer with over 4 years of experience in transforming business requirements into technical solutions. Expertise in designing Lightning components, APEX classes, and integrating REST APIs to boost efficiency and user experience. Proven track record in developing robust customizations that enhance platform capabilities while ensuring high-quality production support.
TECHNICAL SKILLS
• Programming Languages: Apex, Java, Python, JavaScript, SOQL, SOSL, SQL, RESTful API, CSS, Angular
• Salesforce Tech: Salesforce CRM, Apex, Lightning Web Components (LWC), Visualforce, Flows, Workflows, Validation Rules, Data Migration, Salesforce Lightning, Workbench, Data Loader, Salesforce Inspector, ServiceMax, Web-to-Case, Email-to-Case, Sales Cloud, Service Cloud, Process Builder, Custom Objects, Custom Labels, Data Modelling, Deveops
• DevOps Tools: Jira, GitLab Pipelines, Agile Methodologies, Vscore
• Integrations & Tools: Marketo Integration, ServiceNow, REST API Integration, Postman, External System APIs, SFM Wizards, SOAP API
• Other Skills: Data Structures and Algorithms, Batch Apex, Scheduler Classes, Performance Optimization, Production Support, Unit Testing, Data Validation
EXPERIENCE
Department of Computer Science, California State University Fullerton, CA Teaching Associate Aug 2023 - May 2024
• Developed and delivered 50+ engaging lectures and hands-on workshops on object-oriented programming concepts.
• Designed and maintained course materials, including lecture notes and assignments, to facilitate student learning. Cognizant Technology Solutions Bengaluru, India
Senior Salesforce Developer Sep 2020 - Jun 2022
• Collaborated with a healthcare giant to translate business requirements into technical tasks, overseeing tracking of customer requests from over 52 countries using ServiceMax and ensuring effective Salesforce platform customization.
• Developed a location-based notification system for Cases and Work Orders utilizing SFM Wizards, which improved response times by 30% while aligning with business process builder usage and data validation best practices.
• Designed and implemented customer portals by creating intuitive login pages, integrating REST services, applying validation rules and workflows, and reinforcing customization of Sales and Service Clouds to enhance overall platform functionality. Cognizant Technology Solutions Bengaluru, India
Salesforce Developer Sep 2018 - Aug 2020
• Analyzed and optimized 100+ batch Apex classes, scheduling them via Apex Scheduler daily to ensure efficient background process- ing-supporting scalability and performance optimization.
• Developed an innovative ServiceNow incident tracking and resolution tool, achieving a 98% success rate and significantly reducing downtime-emphasizing cross-system integration and reliability.
• Implemented Web-to-Case and Email-to-Case functionalities, ensuring 24/7 customer support and better case management- demon- strating a strong understanding of Salesforce service capabilities.
• Provided support across Salesforce systems and native integrations, proactively troubleshooting, and resolving production issues to maintain platform stability.
• Collaborated with cross-functional teams including operations, hardware, and software units to ensure synergy and alignment on Salesforce-related initiatives.
EDUCATION
California State University, Fullerton Fullerton, CA Master of Science, Computer Science Aug 2022 - May 2024 GPA: 3.84/ 4.0
PROJECTS
Movie Recommendation System Python, Clustering Algorithm, KNN-Algorithm (Brute-Force), CSS Jan 2024 - May 2024
• Developed a Movie Recommendation System using python, employing Clustering Algorithm and KNN-Algorithm (Brute-Force) for personalized movie suggestions, with a user-friendly interface implemented using CSS CERTIFICATIONS
• App Builder, Platform Developer-I, Salesforce Administrator, 118 badges and Ranger rank in Trailblazer
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