Customer Service Entry-Level

ANKIT RAWAT

Address: Chandigarh, India ******

Mobile No: +91-798*******

Mail Id: *********@*****.***

Date of Birth: 29-11-1995

Passport No:- N8303778

Date of Issue:- 30/03/2016

Date of Expiry:- 29/3/2026

File No. :-CH4069724023616

SUMMARY

Dedicated hospitality management graduate with a passion for delivering exceptional customer service. Skilled in team leadership, communication, and problem-solving. Seeking an entry-level restaurant manager position to apply knowledge and gain practical experience in restaurant operations SKILLS

• Guest Relationship

Management

• Business-to-

Customer Expertise

• Guest Service and

Assistance

• Prospecting and

Cold Calling

• Leadership

• Time management

• Collaboration

• Understanding of

food safety regulations

• Problem-solving

• Excellent customer

service

• Customer

Consultations

• Customer Service

• Employee

Management

• Partnership

Development

• Business

Development

• Operations

Management

• Customer

Retention

• Issue

Resolution

• Negotiation

• Customer

Relations

• Sales and

Marketing

• Marketing

Management

• Client Relationship

Management

EDUCATION AND TRAINING

• Swami Vivekanand Subharti University, 01/2022(Arts In History & Pol.science, Bachelor)

• Chandigarh Institute of Hotel Management, 01/2015( Food & beverage service, diploma)

• Saint Hari Public School, 01/2013 ( 12th, Punjab School Eduction Board)

EXPERIENCE

CAFÉ MANAGER :- 21/11/2023 TO TILL JEFFREY CAFÉ & KITCHEN

• Recruiting, Training, Scheduling, and Providing Feedback to Staff.

• Addressing Customer Complaints And Resolving Issues.

• Tracking Expenses, Monitoring Inventory, and Forecasting Revenue.

• Ensuring The Café Is Clean and safe, and That Food And Beverage

• Service Is Running Smoothly.

• Creating And Implementing Strategies To Attract And Retain

• Customers.

• Developing The Menu And Ordering Supplies.

• Tracking And Maintaining Inventory To Ensure supplies are

• Available.

• Establishing and Monitoring Policies And Procedures for The Café

• Acting As A Liaison Between The Café And Other Departments

• Conducting Departmental Meetings

• Setting An Example For Team Members Of Commitment, Work Ethic,

• And Habits..

CAPTAIN, 10/2019 - 10/2023Peddlers - Chandigarh

• Showed high-level understanding of fine dining standards and practices

• Coordinated food service operations between kitchen staff and dining room servers

• Completed restaurant opening and closing functions that included POS report generation

• Trained and managed dining room staff with diverse service backgrounds. RESTAURANT CAPTAIN, 06/2018 - 08/2019James Hotel - Chandigarh

• Collaborated with chef to enhance client experience through professionalism and knowledgeable service

• Set tables for basic and specialized services based on reservations

• Greeted guests, answered questions about menu selections and offered drink pairings

• Prepared salads and desserts in table side service

• Acted as manager on duty to field complaints and assure completion of day-to- day tasks

• Took basic reservations and communicated with waitstaff and kitchen about special accommodations

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

STEWARD, 12/2015 - 05/2018Park Plaza Hotel Chandigarh - Chandigarh

• Answered customers' questions, recommended items, and recorded order information

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow

• Cultivated warm relationships with regular customers

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

• Explained menu items and suggested appropriate options for food allergy concerns

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

• Informed customers about daily and seasonal specials

• Trained new servers on restaurant policies and procedures

• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages

• Met with chef to review daily specials and menu changes.

Contact this candidate