Customer Service Representative
Resume:
Tisham Monique Davidson
Miami, Fl 33150
Email: ******************@*****.***
Objective: To become a valuable member of a team and be an assets to a company that offers the opportunity to grow.
Education
2012 Everest University - Online Orlando, FL
AS Medical Insurance Billing and Coding
2010 University of Phoenix
AA Healthcare Administration
Employment
10/2023 to 3/2024 Customer Service Representative IV (Remote) Monroe, WI
08/2024 to present
Colony Brands, Inc.
·Taking customers ordered for over eleven companies
·Taking payments
·Sending out catalogs
·Tracking package/Give estimate delivery date
·Answer emails
9/2022 to 6/2023 Associate Account Management (Remote) Pittsford, NY
Dominion Energy Ohio (Sutherland Global)
·Assist customers with the charges on their bill
·Enroll customers into payment plans
·Assist customers with starting and ending service
·Transfer customers to different departments
2/2022 to 11/2022 TA Sales Represenative (Remote) Fernandina Beach, FL
Carnival Cruise Line (Arise Portal)
·Assist TA with cruise quotes
·Book or cancel cruises for TA
·Take credit card payments for deposit or full payments
·Provide TA with the different ship itinerary
10/2020 to 3/2021 Customer Service Representative (Remote) Daytona Beach, FL
Agero Roadside (Arise Portal)
·Assist customer with different Roadside Assistance
·Locating customers to send out the tow service
·Providing information to customers about their service and the ETA of the service
4/2020 to 8/2020 Customer Service Representative (Remote) Daytona Beach, FL
Aerotek (Proctor Financial)
·Take payment from clients for their mortgage
·Provide the clients with information on their account
·Provide clients with mailing and email addresses for specific department
Reference Upon Request
Contact this candidate