Certified nursing assistant

Verlanda White

Milwaukee, WI *******@****.***.*** 312-***-****

SKILLS

• Active Listening and Monitoring Skills

• Great Customer Service Skills

• Medical Terminology Proficiency

• HIPAA Compliance

• Infection Control Practices

• Charting and Documentation

• Promoting Patients' Independence

• Quickly Mastering New Procedures

• Excellent Team Collaboration

• Perfect Attendance

EDUCATION / CERTIFICATIONS

High School Diploma, Gateway Technical College, Racine, WI 2013 Advanced Medical Assisting Program, Trinity Allied Healthcareer Academy, West Allis, WI 07/24-Present Certified Medical Assistant (CMA) 10/24

Certified Phlebotomy Technician (CPT) 11/24

EKG Technician Program (in progress)

Certified Nursing Assistant Certificate, Olive Harvey College, Chicago, IL 01/15 State of Wisconsin Nurse Aide Registry: Registration # NA324624 03/10 WORK EXPERIENCE

Certified Nursing Assistant

Bedrock at Silver Springs, Glendale, WI 03/23-11/24 Crossroads Care Center, Milwaukee, WI 08/20-07/24

Willow Crest Rehabilitation Care Center, South Milwaukee, WI 04/18-09/19 Crossroads Care Center, Kenosha, WI 01/18-03/18

Clairidge House, Kenosha, WI 07/15-04/16

Kenosha Estates Rehab & Care Center, Kenosha, WI 04/13-06/15

• Created the ideal customer experience with each resident interaction

• Assisted residents with Activities of Daily Living (ADLs), including bathing, dressing, grooming, and feeding

• Provided personal care and hygiene support, ensuring residents' comfort and dignity

• Monitored and documented residents' intake and output to maintain accurate records

• Reported and recorded observations regarding residents' health, behavior, and overall condition Verlanda White – Page 2

• Assisted residents with Alzheimer’s and Dementia, using patience and effective communication to support their needs

• Maintained compliance with HIPAA and OBRA regulations, protecting residents' privacy and rights

• Charted care provided and maintained accurate documentation in compliance with facility policies

• Collaborated with nurses and healthcare staff to deliver quality care tailored to each resident

• Responded promptly to call lights and addressed residents’ requests in a timely manner

• Supported residents during mobility, positioning, and transfers, adhering to safety protocols

• Observed and reported changes in residents’ health or behavior to nursing staff for timely intervention

• Promoted a clean and safe environment by changing linens, sanitizing equipment, and following infection control procedures

PROFESSIONAL DEVELOPMENT

Conflict Analysis and Resolution Certificate, University of Wisconsin-Parkside, Kenosha, WI Solutions for Success Certificate, Racine Vocational Ministries, Racine, WI

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