Customer Service Front Office
Resume:
Myriam Rickey
Medical Front office, Customer Service, multi-tasker
Blythewood, SC 29016
************@***.***
Professional Summary
Efficient and experienced front office professional with 15+ years of experience in patient care, medical assisting, and massage therapy. Proficient in medical office administration, customer service, and insurance verification. Skilled in EMR systems, medical coding, and bilingual communication. Possesses certifications in CPR, BLS, and medical assisting. Authorized to work in the US for any employer
Work Experience
Massage Therapist
Solutions Therapeutic Massage-Flowery Branch, GA
March 2003 to Present
Owner/CEO. I provide services to patient/clients for their needs and condition using different technique and modalities. Interview clients to evaluate treatment to be used during massage. I work on patient with many different conditions, injuries, preoperative and postoperative. Keep record of client's treatments and progress. Attend networking events, scheduling, marketing and heavy customer service. GI Technician
USPI/Braselton Endoscopy Center-Braselton, GA
July 2016 to January 2022
Assist physician and nurses in the procedure room with accessing instruments as needed. Setting up room for procedure and cleaning and disinfecting for the next case. Responsibility for checking, disinfecting, and making sure scopes are in proper working condition. Accept responsibility for checking all disinfecting solutions on daily basis and keeping all scope logs. Greet patients, answer calls and schedule appointment as needed.
Certified Medical Assistant
Northeast Georgia Physicians Group-Gainesville, GA November 2013 to July 2016
Aid physicians and nurses in all areas of patient care. Greeting patients, taking vitals, and prepare charting for physician to see patient. Administering vaccine, injections, breathing treatments and preparing documents for lab work. Answered patient calls to schedule appointment, addressed patient questions, precertification and scheduled radiology screening and referrals.
Working in the front office, I would greet patients, verify insurance, collect payments, and verify demographics. Since I was on the resource pool I would have to travel to various locations and specialties. It was imperative to be able to be flexible and be an adaptive learner. Education
Certificate of Medical Assisting in Medical Assistant Lanier Technical College - Oakwood, GA
January 2012 to November 2013
Certificate in Massage Therapy
Atlanta School of Massage and Esthetics - Atlanta, GA February 2002 to March 2013
Skills
• HIPAA (10+ years)
• Patient Care (10+ years)
• Medical Terminology (8 years)
• Microsoft Office (8 years)
• Hospital Experience (5 years)
• Filing
• Insurance Verification (5 years)
• Phone Etiquette (10+ years)
• Experience Administering Injections (8 years)
• Multi-line phone systems (10+ years)
• Spanish (10+ years)
• Communication skills (10+ years)
• Vital Signs (8 years)
• Typing
• EMR Systems (9 years)
• Medical Office Experience (10+ years)
• Administrative experience
• Medical Coding
• English
• Phone Etiquette (10+ years)
• Basic math (10+ years)
• Medical Scheduling (10+ years)
• Microsoft office, typing, customer service, posting and spanish speaking(2nd language) (8 years)
• Medical Records
• Triage (6 years)
• Front desk (10+ years)
• Office Administration (10+ years)
• Clerical Experience (10+ years)
• Medical Billing (5 years)
• Data entry (10+ years)
• Customer service (10+ years)
• Bilingual (10+ years)
• ICD-10 (4 years)
• Computer Skills (10+ years)
Languages
• Spanish - Intermediate
Certifications and Licenses
CPR Certification
August 2019
Certified Medical Assistant (AAMA)
November 2013
Massage Therapy License
March 2003
Certified Medical Assistant (AAMA)
November 2013 to November 2022
BLS Certification
Groups
AAMA
November 2013 to Present
AMTA- American Massage Therapy Association
March 2003 to Present
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