Manager / DIrector/ Product Owner/ Sr. Business Analyst

Jennifer N Lindsay

Covington, Georgia ***** 678-***-**** ***********@*****.***

PRODUCT MANAGER/BUSINESS ANALYST CONSULTANT

Trusted liaison with proven broad expertise cultivating strategic relationships with cross-functional internal and external clients to drive innovative solutions for seamless operations in diverse arenas. Results and Detail-oriented team leader and dedicated team player with proven success managing teams’ projects and programs. Attentive to detail and critical thinker. Analytical problem-solver with exceptional interpersonal, collaborative, organizational and communication skills.

KEY SKILLS

Leadership Project Management Collaboration Critical Thinking Communication Time Management

EXPERIENCE

Optum 2023 – 2024

Minnetonka, MN

Business Analyst Consultant

Managed JPAS business requirements for NC DHHS client and OMMS product.

Managed ALM for updates or changes to business requirements.

Facilitated JPAS and breakout sessions with NC DHHS client, collaborate with requirement owners to close gaps.

Collaborated with developers on redesign of PNRM (Provider Network Relationship Management) pages for ease of information display in Salesforce.

Created data governance documentation, user guides, workflow processes and procedures documentation.

Created system generated letters and defined system triggers for provider enrollment workflows per NC DHHS client request.

Conducted and led feature demo presentations to business and NC DHHS client upon current sprint completion.

Led other Business Analysts on business assignments.

Collaborated with other Business Analysts on OMMS product solutions and best practices.

Kroger Pharmacy (PT) 2022 – Present

Conyers, GA

Pharmacy Technician

Provide exceptional customer service to help people live healthier lives by treating customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.

Utilize PBM - EPRN, EasyFill Pharmacy Retail Network, for prescription processing, including Rx Intake, Adjudication, Product Dispensing, All Rx and running reports for patients.

Responsible for filling Parata robot with medications and dispense common maintenance Rx medications through EPRN.

Knowledgeable in medications, controlled substances, and fill prescriptions according to state and federal laws.

Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Symplast EHR, LLC 2022 – 2023

Plantation, FL

Product Owner

Oversaw innovation and end-to-end launch of EHR product.

Led the product functional design process based on the intimate knowledge of the user and technology.

Worked in an Agile environment utilizing Azure DevOps and continuously review the business needs, refine priorities, outline milestones and deliverables, identifying opportunities and risks

Collaborated with team members and clients to co-develop a roadmap and drive product and features from concept to launch.

Engaged and worked with cross-functional teams and stakeholders.

Translated product roadmap features into well-defined features, user stories and acceptance criteria.

Prioritized and maintained the sprint backlog for assigned products balancing the requirements of the stakeholders.

Provided feature demonstrations of completed features by collaborating team members for releases.

Demonstrated excellent product and technical knowledge, proficiently sharing with team.

Demonstrated effective time management across challenging and overlapping projects, supporting team members and their schedules.

Owned insurance module of the client portal and all related reports.

Optum 2020 – 2022

Minnetonka, MN

Product Owner, 2021 – 2022

Lead the OMMS Adaptive Portal Product team for creation of AHA ideas, features, Rally feature assignment and release commitment for MT, SC, TN Medicaid web portals.

SME of state healthcare provider portal including portal registration, provider and member eligibility, claims, claims history, remittance advice.

Performed claim demos for 837P, 837I and 837D submission.

Created mockup screens, collaborated with business on updating claim forms per implementation guides and ensuring accurate X12 formatting for processing including FFS (Fee for Service) claims.

Key participant in Adaptive Portal scrum team meetings.

Developed and managed feature roadmap for current and future features in AHA and Rally integration with fully documented requirements.

Ensured adequate amount of work for development team to work on.

Provide monthly demonstrations of Adaptive Portal work completed by collaborating teams.

Assigned creation of internal Adaptive Portal documentation to team members.

Senior Business Systems Analyst, 2020 – 2021

Collaborated with business/operations resources to understand portal requirements.

Collaborated with product team to solution portals requirements.

Collaborated with engineering teams to groom product features.

Created data governance documentation, user guides, workflow processes and procedures documentation.

Randstad Technologies at Optum 2019 – 2020

Minnetonka, MN

Senior Business Systems Analyst

Documented client outcomes and work with product/engineering teams to close gaps.

Worked to become a SME, understanding the business domain.

Georgia State University 2018 – 2023

Atlanta, GA

Part Time Instructor – Health Informatics

Facilitated student understanding, the goal and scope of clinical informatics, the data and how it is used, the relation to cognitive science.

Provided real-life examples of legal and ethical issues of health informatics through journals and articles.

Facilitated discussions of student interest areas in health informatics and the major challenges of application areas within health informatics.

Provided guidance for process improvement through clinical workflow analysis.

Evaluated undergraduate and graduate level students academically on a semester-basis, providing effective feedback in a timely manner on discussions and assignments.

Chenega Corporation at Centers for Disease Control 2016 – 2019

Atlanta, GA

Business Systems Analyst

Helped with development and implementation of effective information Governance processes, including agency-wide Information Resources (IR) Governance implementation and program management, and IR Governance toolkit development supporting IR Governance Council (IRGC) with meeting logistics.

Ensured efficient operation of IR Governance function at CDC, which includes facilitating IRGC meetings, sub-committee meetings, providing consultation services to IR Governance sponsors, developing meeting agendas and minutes, and capturing action items.

Developed, maintained and published toolkit of Governance standards, processes, tools and artifacts relating to policies and practices provided by Enterprise IT Portfolio Office (EITPO). Supports and assists with conducting Governance planning to maintain relevance of CDC IR Governance, including supporting implementation of enhancements and updating Governance processes.

Tracks, monitors and reports compliance with Enterprise Performance Life Cycle (EPLC) and other federal and CDC policies, including security subject matter expertise support for IR Governance. Supports and assists with development, data governance documentation, maintenance and implementation of plans to manage and facilitate strategic planning, communications, change management and related Governance support activities.

Facilitates Governance including scheduling meetings, developing meeting agendas, developing meeting presentation materials, compiling critical partner reviews and adding those results to presentation materials, minutes and capturing action items from Center for Surveillance, Epidemiology, and Laboratory Services (CSELS) Governance Council. Conducts meetings with clients to determine needs and requirements for new system, as well as gap analysis within requirements for new versus old system.

Assists FTE Lead with fostering collaboration among CSELS management and business community through administrative support of Project Management Community of Practice (PMCoP) and related activities such as coordinating meeting and activities surrounding PMCoP. Supports and assists with preparation and operationalization of CSELS-wide change process in coordination with CSELS Governance Council, which will monitor material changes in scope, budget and contracts.

Supports and assists with development, maintenance, and implementation of communications and change management plan, overall change strategy to support rollout and sustainment of CDC IR Governance, and plans to integrate existing/new IR Unit (IRU) tools, services and report products in support of initiatives and related business functions influenced by Governance activities.

Maintains and supports Governance charter, conducting Governance planning to maintain relevance of CDC Governance structure and supporting committees. Implements enhancements where appropriate and updates Governance processes, including assisting with revising any documents regarding various committees such as charters and membership lists.

Oversees new business requirements, software requirement specifications, and requirement traceability matrix for CDC OPHPR DSAT National Select Agent Registry application and eSARPP portal. Utilizes TFS for business requirements and SharePoint for documentation organization.

Xerox Business Services 2011 – 2016

Atlanta, GA

Senior Analyst

Developed statement of work (SOW) requirements for changes and complete testing of West Region Medicaid ( MT, NM, and WY) and Health Enterprise web portal applications, translating business concepts and requirements into software applications. Created and maintained test cases and updated system documentation.

Tested claims (276/277), eligibility (270/271), electronic health record inquiries, claims submissions (837), web registration, provider enrollment processes and transactions.

Verified XML request and responses; executed manual test cases, automated testing with Selenium, created features and tracked defects in JIRA; and develop SQL queries for data validation utilizing DB Visualizer 8.0.7.

User liaison to team members, transferring knowledge and demonstrating technique, customer support skills and effective communication.

Facilitated JAD, requirements analysis and application demo meetings. Conducted gap analysis on web portals and wrote requirements for HIPAA Operating Rules in relation to CORE.

ADDITIONAL RELEVANT EXPERIENCE

Teksystems at Autotrader

Quality Assurance Analyst

Tescom USA at Harland Clarke

TEST ENGINEER

Kilpatrick Stockton, LLP

Quality Assurance Analyst

TRX, Inc.

Quality Assurance Analyst

Rollins, Inc.

Quality Assurance Analyst

DHR Department of Family and Children Services

Family Independence Case Manager

Mirant Corporation

Software Quality Assurance Analyst

Global Food Exchange

Quality Assurance Engineer

Timecorp/HP/Radiant Systems

Quality Engineer II

EDUCATION

Doctor of Health Administration, Information Systems

Medical University of South Carolina

Master of Information Systems Management, Health Information Systems Management

Keller Graduate School of Management

BS, Computer Information Systems

DeVry Institute of Technology (President’s List, Dean’s List)

TECHNICAL SKILLS

Agile, Azure DevOps, CA Rally, Aha, ALM, Confluence, Jira, XML, SQL, MYSQL,Salesforce, Epic MyChart (exposure) Windows 10, Office 365, MS Office 2016, MS Visio 2016, SharePoint 2013, Skype for Business 2016, MS Project, SPSS, R, Crystal Reports, Moodle, Angel Learning, eCollege, and iCollege.

CERTIFICATIONS & TRAINING

Emerging Leadership Program

Licensed Pharmacy Technician, Georgia Board of Pharmacy

Collaborative Institutional Training Initiative (CITI) Program

HITECH Certified Training Program – Practice Workflow Redesign Specialist, Atlanta Technical College

Certified Software Tester, PlanView v 7.4.1, Project Quality Planning

Software Testing Support, Inc., PlanView Inc., Skillsoft

ITIL Certified, Excel II, III, Sarbanes Oxley Presentation Skills, Internal/External Auditing Principles Prometric, New Horizons Learning Center, Omicron, Skillsoft

SQL Programming, Creating Functional Specifications for Projects

Hands on Technology Transfer, Omicron

Requirements Management with Use Cases, Front to Back Office: Trading Controls and Best Practices Energy Risk Management, Introduction to North American Gas, and Electricity, Fundamentals of Energy Futures, and Options

Rational University, Rational Software, Princeton Oxford Programme

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