Front Office Hospitality Management

Amit Gurung

Mobile: +974-********

www.linkedin.com/in/amiman

https://thearabianmirror.com/meet-amit-gurung-is-an-emerging-leader/ Current Position-Director Of Operations,Management-Private Luxury Hospitality Services, Doha Qatar

SinceOctober 2022”.

Expertise -Housekeeping, Laundry,Horticulture,Engineering,IT,Security,Spa, Kadama, Finance,F&B(S),Rooms(FO),Profit Driving

Position Desired: “Hotel Manager/Director of Rooms”. As an adept and seasoned hospitality professional boasting over 19 years of immersive experience in luxury hospitality management, my aspiration is to ascend to the pinnacle of excellence in the esteemed position of Hotel Manager/Director of Rooms. Armed with a diverse skill set honed across a spectrum of departments including housekeeping, engineering, horticulture, security, spa, Kadama, finance,F&B(S),Rooms,Generating revenue and IT, I am poised to orchestrate a symphony of operational brilliance, delivering unforgettable guest experiences. My journey through esteemed properties such as Wildflower Hall in the Himalayas, Trident Gurgaon, The Park Hyderabad, The Taj Chandigarh India,Elite Resort and Spa in Bahrain, Zulal Wellness Resort in Qatar, and involvement in high profile projects like the HH Project in Qatar have endowed me with a rich tapestry of experiences and a profound understanding of the intricacies of luxury hospitality. It is from this wellspring of knowledge and expertise that I draw inspiration to lead transformative initiatives aimed at optimizing resource allocation, enhancing guest satisfaction, and unlocking new revenue streams.

Driven by an unwavering passion for innovation and a discerning eye for detail, I am steadfast in my commitment to implementing sustainable practices, refining processes, and integrating cutting edge technology to propel room operations to unprecedented levels of success. My proven track record of fostering collaboration among cross functional teams and nurturing a culture of excellence positions me as a catalyst for organizational growth and a harbinger of success in the eve-revolving landscape of hospitality.

My overarching objective transcends mere satisfaction; it is to exceed guest expectations, crafting indelible memories that linger long after their departure. With a relentless focus on guest satisfaction and operational efficiency, I endeavor to uphold the highest standards of excellence, perpetually seeking avenues for innovation and improvement.

Armed with a proactive mindset, fortified leadership acumen, and an insatiable thirst for knowledge, I stand ready to make an indelible mark in the role of Hotel Manager/Director of Rooms. By aligning departmental objectives with organizational goals, I aim to elevate the organization to the zenith of success, fostering a collaborative and nurturing work environment where teams thrive and deliver their utmost potential.

In essence, my objective as Hotel Manager/Director of Rooms is to harness my wealth of experience, expertise, and unwavering passion for hospitality to sculpt a narrative of operational brilliance, unparalleled guest satisfaction, and enduring success in the competitive realm of luxury hospitality. Past Employer and Position Held :

• Zulal Wellness Resort,Ultra Luxury Wellness ResortOpening Team Member. Executive HousekeeperRooms Division(Feb22September 2022”) Accountable for Housekeeping,Horticulture,Lifeguards,Beach Area.

• Luxury Hospitality Services,Qatar,HH Palace Project. Director Of Services(April 2020January 2022)

Accountable for Housekeeping,Engineering,Security,Kadama.

• Elite Resort and Spa, Muharraq Bahrain,154 Suits454 keys, Executive HousekeeperRooms Division, (April 16”December 2017”) Accountable for Housekeeping,Engineering,Security,Recreation and Front office.

• Elite Resort and Spa, Muharraq Bahrain,154 Suits454 keys, Executive Housekeeper (April 2014”December 2016”)

• Taj Hotels Resorts and Palaces, Chandigarh,149 Rooms,India 2 years. Executive Housekeeper (April 2012March 2014)

• The Park Hyderabad, India 11 months,270 Rooms,PreOpening Team member Executive Housekeeper(Feb 2011”Feb 2012”)

• Radisson MBD Blu Noida, India .

Deputy Housekeeper(Dec 2008Feb2011)

• Oberoi Resorts Hotels and PalacesIndia(Shimla and Gurgaon) Housekeeping Supervisor (Nov 2005 –Nov 2008”).And

Housekeeping Assistant (May 2003 Nov 2005”)

Educational Credentials

• Housekeeping Short Course Programme University of Cambridge,2017”.

• Graduation(Economics and IRPM) Delhi University (Zakir Husain College1999/2002)

• Diploma - Hospitality Management (20012002)

• Schooling D.A.V Jawahar Vidya Mandir, CBSE, Ranchi(1982/1997) Training Attended

• Housekeeping Operations Management -OCLD Faculty

• Certified Departmental Trainer Programme (OCLD) Team Building

• Train the Trainer Programme (Taj Hotels resorts and Palaces).

• YES I CAN, By Radisson Hotel.

• Fire Fighting Training-Oberoi Hotels, Radisson MBD, Taj Hotels

• First Aid Training-Red Cross,New Delhi

• Grooming Standard-Oberoi Hotels,Taj Hotels and Park Hyderabad Leadership:-

Guest Centric

• Ensures that delivery of Forbes 5 star personalized guest experience is the key focus across all areas of the hotel

• Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority.

• Inspires the HODs and talents to strive to continuously improve the guest experience.

• Analyses feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity.

• Has expert knowledge of the facilities, services and events offered by the unit or hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company.

Operations

• Ensures that the team are fully aware of the Standard Operating Procedures including but not limited to Forbes 5 star and LQA standards, and are capable of delivering them.

• Builds a culture of prioritizings quality improvement through training plans, quality audits, corrective action plans, and regular review.

• Ensures that guest problems or complaints are effectively resolved.

• Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests.

• Ensures the cleanliness of all areas of the hotel meet with legislative requirements and standards.

• Monitors roaster to ensure effective coverage of the outlets and manages payroll in line with budget.

• Supports the HODs in the management of the talents, ensuring that expectations are clear, feedback is given and talent is developed.

• Builds positive and collaborative working relationships with ExCom and stakeholders, Ownership and Community.

• Develops strategies and plans to enhance the performance across the unit or hotel, working inclusively with HODs.

• Meets regularly with HOD’s to review the operational performance

• Ensures the operational departments meet their quantitative and qualitative targets.

• Responsible for all matters concerning the safety, security and well-being of guests and colleagues. Talent & Culture

• Working in partnership with Director of T&C to create a positive, diverse and empowered, high performance culture, role modeling inclusive ‘inverted pyramid’ leadership, and nurturing talent to ensure that all HOD’s are effective in their current roles and developed to their full potential.

• Ensuring that Standard Operating Procedures and On Job Training Programs are in place and delivered across the operations to build capability and meet brand and service standards.

• Ensuring that all talents have a complete understanding of, and adherence to, the company rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health and Safety.

• Monitoring that grooming standards, punctuality and other behavioral standards are met and ensuring that corrective action is taken where necessary.

• Monitoring the on-boarding of new talents to ensure they are positively welcomed and supported into the team.

• Ensuring that regular one-to-one meetings, probation reviews and appraisals are conducted in a timely manner.

• Ensuring that all talents are consistently treated fairly, with dignity and respect as outlined in their terms and conditions of employment, local legislation and company policies and procedures.

• Actively promoting a ‘one team’ culture and diversity and inclusion throughout the hotel. Budgeting and Cost Control

• Working in partnership with the Director of Finance and Business Services to optimize financial performance whilst enhancing brand reputation and value.

• Ensuring that financial results are in line with the hotel's targets.

• Preparing the operational annual budget in line with hotel strategy,

• Driving revenue increases through F&B sales and marketing strategy.

• Optimizing labour costs throughout the operation.

• Monitoring all costs and recommending measures to control them in accordance with the annual budgets.

• Validating the closing of the month, and working to optimize stock control and waste management.

• Ensuring that the building, equipment and cultural assets of the hotel remain in good condition and working order.

Other

• Championing sustainability efforts of the hotel, diversity and inclusion and other property related programs in the operation.

• Responding to any changes as dictated by the needs of the industry, company or hotel.

• Maintaining all hotel or unit records and forms required for audit purposes and as prescribed by local management and policies.

• Ensuring that all departmental reports and correspondence are completed punctually and accurately.

• During the course of duty I will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Current Place : West Bay, Doha Amit Kumar Gurung

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