Customer Service High School

CARSON CASTILLO

CONTACT EDUCATION

EMAIL: ****************@*****.*** North Kitsap High School 2011 - 2015

PHONE: 360-***-**** 160 Academy (CDL Licensing) 06.2021 – 08.2020

ADDRESS: **** *. ***** RD, Las Vegas, NV 89115

EXPERIENCE

DRIVER

UBER EATS

LAS VEGAS, NV

SEPTEMBER 2024 – PRESENT

Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner.

Efficiently managed daily routes to ensure 95% on-time delivery rate.

Ensure orders are delivered accurately and in good condition.

Communicate any issues or delays and resolve problems efficiently.

Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect.

Skilled in using navigation tools to optimize travel routes and enhance overall efficiency.

TEAM TRAINER/DRIVER

COVENANT TRANSPORT

CHATTANOOGA, TN

OCTOBER 2021 – SEPTEMBER 2024

Proficient in using GPS and mapping software to plan and follow efficient routes.

Strong understanding of DOT regulations and commitment to maintaining a clean driving record.

Skilled in performing routine inspections and minor repairs to ensure vehicle safety and reliability.

Ability to manage time effectively to meet delivery schedules and deadlines

Excellent communication skills for interacting with clients and ensuring customer satisfaction.

Logistics Coordination: Experience in coordinating with dispatchers and managing delivery schedules.

Quick thinking and resourceful in handling unexpected issues on the road

Worked closely with the development team to ensure route instructions were implemented accurately and efficiently.

GREETER (Seasonal)

BEN BRIDGE JEWLERS, SILVERDALE WA

DECEMBER 2020 – MARCH 2021

Friendly and approachable demeanor to welcome customers warmly and aid.

Health and Safety Awareness: Knowledge of Covid-19 safety protocols and ability to enforce them, such as mask-wearing and social distancing.

Clear and effective communication to guide customers on store policies and procedures.

Observant and vigilant in monitoring customer behavior to ensure compliance with safety measures.

Ability to handle conflicts or issues that may arise with customers regarding safety protocols

Efficient in managing customer flow and ensuring a smooth entry and exit process

Ability to work well with other store staff to maintain a safe and welcoming environment.

Flexibility to adjust to changing guidelines and store policies as needed

CREW MEMBER

DAIRY QUEEN, POULSBO WA

APRIL 2020 – JUNE 2021

Excellent communication and interpersonal skills to provide friendly and efficient service to customers.

Proficiency in handling cash transactions, operating a cash register, and ensuring accurate cash management.

Experience in preparing and serving food items according to company standards and health regulations.

Ability to work collaboratively with team members to ensure smooth operation and a positive work environment.

Efficient in managing time to handle multiple tasks and orders during busy periods.

Knowledge of proper sanitation practices to maintain a clean and safe work environment.

Quick thinking and resourcefulness in resolving customer issues or operational challenges.

Flexibility to adapt to changing work demands and schedules.

DEALER, TABLES GAME

CLEARWATER CASINO, SUQUAMISH WA

JANUARY 2019 – SEPTEMBER 2020

Excellent communication and interpersonal skills to engage and entertain players.

Strong ability to perform quick and accurate mental calculations.

In-depth understanding of various table games, rules, and regulations.

Attention to Detail: Keen observation skills to monitor gameplay and ensure fairness.

Proficiency in handling cards, chips, and other gaming equipment smoothly and efficiently.

Ability to manage and resolve disputes or issues that arise during gameplay.

Ability to remain calm and professional in a fast-paced, high-pressure environment.

Effective teamwork skills to coordinate with other dealers and casino staff.

SERVER

CLEAR WATER CASINO, SUQUAMISH WA

AUGUST 2015 – DECEMBER 2018

Excellent communication skills to provide a welcoming and enjoyable dining experience.

Ability to accurately take and deliver orders, ensuring customer satisfaction.

Proficiency in handling multiple tables and tasks simultaneously in a busy environment.

Understanding of menu items, dietary restrictions, and beverage pairings to assist guests effectively.

Experience with processing payments, handling cash, and operating a point-of-sale system.

Ability to work collaboratively with kitchen staff and other servers to ensure smooth service.

Quick thinking and resourcefulness in addressing customer concerns or service issues.

Knowledge of proper hygiene and sanitation standards to maintain a clean dining area.

Contact this candidate