Technical Support Sql Server

Pramod Thapa

Artesia, California *****

562-***-**** ******.*********@*****.***

SUMMARY

• Experienced IT Professional with over 5 years of expertise in system administration, technical support, and database management.

• Proficient in Microsoft SQL Server, Windows Server, SharePoint, and Microsoft 365, with a proven track record in managing system performance, troubleshooting, and monitoring.

• Skilled in system setup, maintenance, and administration, including software installations, upgrades, and patch management.

• Adept at monitoring analysis, diagnosing complex issues, and implementing solutions to ensure optimal system performance.

• Strong background in data integrity, system testing, and application implementation.

• Experienced in creating and maintaining technical documentation, end-user training materials, and troubleshooting guides.

• Detail-oriented team player with excellent project management, problem-solving, and communication skills.

PROFESSIONAL EXPERIENCE

IT Technician

Manpower Group California

01/2024 – Present

• Supported SQL Server databases and applications, ensuring system availability and efficient troubleshooting for hardware, software, and network issues.

• Monitored system performance, performed root-cause analysis, and implemented optimizations for multi-tier applications.

• Assisted with software installation, upgrades, and patches to ensure system stability.

• Developed and maintained technical documentation, including knowledge bases and user manuals.

• Utilized tools like ServiceNow for issue tracking and resolution, meeting SLA timelines consistently.

• Conducted user training sessions on Microsoft technologies, enhancing end-user proficiency.

IT Support Analyst

Clever Care Health Plan (Contract through Aaman Technology) California 03/2020 – 12/2023

• Managed the troubleshooting and resolution of technical issues, including Windows Server, SharePoint, and SQL databases.

• Collaborated with cross-functional teams to deploy system updates, ensuring minimal disruption to operations.

• Diagnosed and resolved recurring issues, leading to a 20% reduction in incidents through process improvements.

• Provided technical support for multi-tier applications, utilizing tools like RDP and TeamViewer for remote troubleshooting.

• Conducted system audits to ensure data integrity and compliance with IT standards.

• Created FAQs and self-service knowledge bases, empowering end-users to resolve issues independently.

TECHNICAL SKILLS

• System Administration: Windows Server, Microsoft SharePoint, SQL Server, Microsoft 365.

• Database Management: SQL Server, Oracle, Db2; SQL stored procedures, queries, and data extraction.

• Programming & Automation: SQL scripting, VBA, PowerShell.

• Tools & Software: ServiceNow, Microsoft Excel (advanced functions, VBA), Power BI, Tableau, SSIS.

• Monitoring & Troubleshooting: System performance analysis, root-cause diagnosis, disaster recovery planning.

• Networking: LAN/WAN troubleshooting, system connectivity.

• Documentation: Process manuals, troubleshooting guides, user training materials. EDUCATION

• Bachelor of Science in Computer Science Amity University, India ADDITIONAL QUALIFICATIONS

• Hands-on experience in large systems design, analysis, testing, and implementation.

• Expertise in disaster recovery practices and system monitoring.

• Exceptional organizational and project management skills with the ability to multitask and handle high-pressure environments.

KEY ATTRIBUTES

• Confidentiality: Maintains strict confidentiality for proprietary and personal information.

• Team Collaboration: Works effectively across teams, ensuring successful project delivery.

• Detail-Oriented: Strong attention to detail with a focus on accuracy and efficiency.

• Communication Skills: Clear and concise written and verbal communication.

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