Social Media Customer Service

CRYSTAL RYAN

Spring, TX, *****

************@*****.*** / 832-***-****

SUMMARY

With a psychology degree and years of experience in recruiting, I am passionate about utilizing my skills and knowledge to contribute to the growth and success of your company. I have leveraged my understanding of human behavior to match the right candidates with the right clients. My academic background in psychology provides valuable insights into people's motivations, personalities, and interpersonal dynamics, enhancing my ability to assess candidates beyond their resumes. I enjoy the challenge of identifying individuals who not only possess the necessary skills but also align with the company's culture and values. My proven candidate sourcing and relationship-building skills, along with my ability to work with various departments and foster teamwork, make me a strong fit for this role. I am also proficient in Microsoft Office Suite and have a general knowledge of various employment laws and practices. I am eager to bring my expertise in recruiting, training, and employee retention to your company and look forward to the opportunity to discuss how I can contribute to your team. Thank you for considering my application. SKILLS

Communication/ relationship building

Sales and marketing

Attention to retail

Problem Solving

Networking

Customer Service

Traditional marketing

Communication

Recruiting clients

Analytical skills

Adaptability

Flexibility

Confidentiality

Negotiation

Empathy

Talent sourcing

Active Listening

Self Motivation

Relationship Building

Data Analysis

10% Direct Hires for Staffing

Adaptability and Flexibility

Commission structures

Process Analysis

Professional Demeanor

Analytical Skills

Analytical Thinking

Multitasking

50 Calls Per Day Averaged

Problem-solving aptitude

Logistics Coordination

Interpersonal Communication

Oil and Gas Recruiter

EXPERIENCE

Office Service/Professional Recruiter / Express Employment Professionals - Houston, Texas 04/2022 - Current

• Candidate Sourcing: Utilize various channels (job boards, social media, networking, referrals, etc.) to identify and attract top talent for office and professional roles.

• Screening and Interviewing: Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and cultural fit for the client's organization.

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their hiring CR

needs, and providing tailored recruitment solutions.

• Job Posting and Advertising: Create compelling job postings that attract qualified candidates and promote thecompany's brand.

• Candidate Placement: Match candidates with appropriate job openings based on their qualifications and theclient's requirements, and facilitate the offer process.

• Pipeline Management: Maintain an active pipeline of qualified candidates for future

• Documentation: Ensure all candidate and client information is accurately recorded and maintained in thecompany's database.

• Compliance: Adhere to all relevant employment laws and company policies throughout the recruitment process.

• Continuous Improvement: Regularly evaluate the effectiveness of recruitment strategies and make adjustmentsas necessary to achieve hiring goals.

Sourced and screened potential candidates for open positions. Reviewed resumes, conducted phone screens, and managed candidate pipelines. Developed job descriptions and postings to attract qualified applicants. Conducted in-depth interviews with top candidates to assess skills and fit. Collaborated with hiring managers to understand position requirements. Identified best practices for recruiting process improvement. Assisted in onboarding of new hires by providing orientation materials and training sessions. Provided ongoing support throughout the entire recruitment life cycle processes. Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications. Explained job duties, compensation and benefits to potential candidates. Advertised and promoted open positions using social media and digital marketing procedures. Created and maintained positive relationships with hiring managers and HR business partners. Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates. Provided hiring status updates to HR and managers for comprehensive oversight. Participated in local job fairs and recruitment events for prospective hiring. Conducted initial phone screens and coordinated interview schedules with hiring managers. Updated and maintained candidate records in the recruitment database. Managed full-cycle recruiting process, from sourcing candidates to extending offers. Realtor / Better Homes and Gardens Real Estate - Houston, Texas 05/2015 - Current

• Client Representation: Actively represent buyers, sellers, and renters in residential real estate transactions,ensuring their best interests are protected and their goals are achieved.

• Property Listings: Assist sellers in preparing and listing their properties for sale, including pricing strategy,marketing, and staging advice.

• Market Analysis: Conduct thorough market research and analysis to provide clients with accurate propertyvaluations and insights into local market trends.

• Property Showings: Schedule and conduct property showings for prospective buyers and renters, highlighting thefeatures and benefits of each property.

• Negotiation: Skillfully negotiate offers, counteroffers, and contract terms on behalf of clients, ensuring favorableoutcomes in all transactions.

• Documentation: Prepare and review all necessary documents for real estate transactions, including purchaseagreements, contracts, and disclosure forms, ensuring compliance with legal requirements.

• Client Communication: Maintain regular communication with clients, providing updates, answering questions,and addressing any concerns throughout the buying or selling process.

• Lead Generation: Actively prospect for new clients through networking, referrals, open houses, and marketingactivities to build a robust pipeline of potential buyers and sellers.

• Closing Coordination: Work closely with mortgage lenders, inspectors, appraisers, and other professionals to ensure a smooth and timely closing process.

• Ongoing Education: Stay current on real estate laws, market trends, and industry best practices throughcontinuous education and professional development. Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales. Maintained accurate records of all transactions from start to finish using specialized software programs. Conducted open houses and showings of properties to prospective buyers. Answered inquiries from potential buyers regarding features of property listings. Assisted clients in obtaining financing options such as mortgages or loans. Developed relationships with vendors who could provide services related to the purchase or sale of real estate. Provided guidance and support throughout the entire purchasing process from initial search through closing. Store Manager / Pandora Jewelry - Houston, Texas 01/2010 - 02/2012

• Sales Leadership: Drive store performance to achieve sales targets and profitability goals through effective salesstrategies and team motivation.

• Customer Service Excellence: Ensure that all customers receive an exceptional shopping experience bymaintaining high standards of service, product knowledge, and visual merchandising.

• Team Management: Recruit, train, and develop a high-performing team of sales associates, assistant managers,and other store personnel. Provide ongoing coaching and performance feedback.

• Inventory Management: Oversee inventory control processes, including stock replenishment, shrinkage control,and accurate reporting. Ensure that the store is well-stocked with popular items and new collections.

• Operational Efficiency: Manage all store operations, including opening and closing procedures, cash handling,and compliance with company policies and procedures.

• Customer Relationship Management: Build and maintain strong relationships with customers, fostering loyaltyand repeat business through personalized service and engagement.

• Problem Solving: Address and resolve customer concerns, employee issues, and any operational challengesthat arise in a timely and professional manner.

Conducted daily store operations, including opening and closing procedures and cash handling. Bridal Consultant / Ventures bridal - Houston, TX 09/2007 - 09/2010

• Client Consultation: Meet with brides to discuss their vision, preferences, and budget for their wedding attire. Provide expert advice on styles, fabrics, and trends.

• Dress Selection: Assist brides in selecting wedding dresses, veils, and accessories that complement their style,body type, and wedding theme. Offer personalized recommendations based on the bride's unique needs.

• Fittings and Alterations: Coordinate and schedule dress fittings and alterations, working closely with the tailoringteam to ensure a perfect fit.

• Customer Service: Provide exceptional customer service by creating a warm, welcoming, and stress- freeenvironment. Address any questions or concerns the bride may have throughout the process.

• Sales: Drive sales by meeting or exceeding sales targets through effective selling techniques, productknowledge, and upselling of accessories and other bridal items.

• Inventory Management: Assist in managing inventory by keeping track of stock levels, ordering new items, andorganizing the showroom to ensure that popular and new styles are readily available.

• Team Collaboration: Work closely with other consultants, managers, and tailors to ensure a seamless experiencefor every client. Share insights and feedback to continuously improve the service offering. Provided customer service to ensure that customers were satisfied with their purchases. EDUCATION AND TRAINING

Bachelor of Arts: Psychology 12/2003 University of Houston - Houston, TX

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