Property Management Manager

Keylon Napper

*************@*****.*** +1-346-***-****

WORK HISTORY

Property Manager at Public Storage-Katy

January 2024 - Present (1 Year)

Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management Implemented cost-effective maintenance strategies, resulting in a XX reduction in property maintenance expenses over XX years

Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of XX Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies Implemented a tenant retention program, resulting in a XX increase in lease renewals and a reduction in vacancy rates

Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness

Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a XX improvement in overall property profitability Implemented a proactive rent collection process, reducing late payments by XX and improving overall cash flow

Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances

Implemented technology solutions to enhance tenant communication and streamline administrative processes, improving overall tenant satisfaction Conducted regular market research and competitive analysis to identify opportunities for property improvement and differentiation

Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly

Participated in community outreach programs, representing the property and building positive relationships with the local community

Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes Conducted regular staff training sessions for property maintenance and management personnel, enhancing team productivity and performance

Collaborated with the marketing team to develop and implement effective marketing strategies, resulting in a XX reduction in property vacancy rates Implemented preventative maintenance programs, extending the lifes Commissioned Security Officer at Allied

August 2022 - Present (2 Years)

Productively patrol all areas of the premises and monitor suspicious activities, and effectively arrest trespassers.

Actively police a private suburb community by conducting routine surveillance filming, review videos, and document suspicious activities.

Energetically acknowledge tenants and customers, providing outstanding customer service. Accomplishments

Received 2 raises while working with this specific community because of my ability to assist in decreasing crime at least 25 percent.

Security Attendant Admin at Andretti (Katy-TX)

July 2022 - Present (2 Years)

Conduct routine surveillance filming, review videos, and document suspicious activities and behavior throughout the indoor activity center, and make and answer calls. Efficiently keeps track of employees attendance and carry out bag check when employees are entering and leaving the facility.

Assures property maintains a safe working environment for all employees, and customers. Commissioned Security Officer at Smith Protective Services October 2017 - February 2022 (4 Years)

Conducted routine surveillance filming, review videos, and document suspicious activities and behavior throughout the high-rise office building. Immediately notified the supervisors, managers, and the agency upon the detection and or confirmation of illegal or prohibited gaming activities or unusual activities monitored. Acknowledged tenants and customers, providing outstanding customer service. Security Surveillance Officer at Allied Universal-Houston March 2013 - June 2017 (4 Years)

Monitored audio, video and, digital recording of activities in the high-rise building overnight. Immediately notified the supervisors, managers, and the agency upon the detection and or confirmation of illegal or prohibited gaming activities or unusual activities monitored. EDUCATION

George Bush High School -

Graduated 2003-01-01

General Studies

SKILLS

customer service, 20 years

negotiation, 7 years

time management, 20 years

administration, 5 years

property management, 8 years

property management software, 8 years

customer satisfaction, 23 years

management, 12 years

verbal communications skills, 23 years

leadership, 8 years

communications, 23 years

coordinating, 23 years

LANGUAGES

English, Native/Bilingual

CERTIFICATIONS

Commissioned Security License/Cybersecurity Assurance Assessor ABOUT ME

I have management experience: 1 years

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