Customer Service Salt Lake
Resume:
Brook Shipley
Salt Lake City, UT *****
************@*****.***
Professional Summary
Results-driven operations and customer service professional with extensive experience in team leadership, client relations, and process optimization. Proven ability to manage daily operations, enhance customer experiences, and drive business efficiency. Adept at problem-solving, strategic planning, and fostering strong relationships with clients, stakeholders, and team members. Excels in fast-paced environments that require adaptability, customer engagement, and operational oversight.
Work Experience
Operations Manager
Next Right Thing Recovery – West Jordan, UT Present
• Oversee daily business operations, ensuring efficiency and high-quality service.
• Develop and implement policies to improve staff performance and client experience.
• Manage vendor relationships, budgeting, and facility maintenance. Customer Service & Outreach Coordinator
Utah Case Management – Salt Lake City, UT February 2023 – Present
• Build and maintain relationships with clients, partners, and stakeholders.
• Assist customers in navigating services, ensuring satisfaction and streamlined experiences.
• Coordinate community partnerships and marketing strategies to enhance business visibility.
Patient Experience Specialist
Turning Point Centers – Sandy, UT February 2021 – Present
• Provided high-level customer service to clients, ensuring seamless onboarding and satisfaction.
• Managed administrative tasks, client records, and intake processing with precision.
• Handled crisis resolution and de-escalation to maintain a positive customer experience.
Supervisor Operations & Customer Relations
Odyssey House of Utah – Salt Lake City, UT August 2020 – Present
• Led a team of 25 employees across multiple locations, ensuring operational excellence.
• Managed scheduling, training, and performance evaluations to enhance service quality.
• Streamlined operational procedures to improve efficiency and customer satisfaction.
SEO & Digital Marketing Specialist
180fusion.com – Draper, UT November 2010 – September 2019
• Developed and executed digital marketing campaigns to increase web traffic and sales.
• Managed social media strategies and content marketing for brand growth.
• Optimized customer engagement and retention through targeted online initiatives.
Education
BS in Economics University of Utah – Salt Lake City, UT Skills
• Operations & Team Management
• Customer Service & Client Relations
• Marketing & Brand Development
• Budgeting & Business Strategy
• Digital Marketing & SEO
• Process Optimization & Efficiency
• Leadership & Team Development
• Crisis Resolution & Problem-Solving
• Microsoft Office, Google Suite, CRM Software
Certifications & Licenses
• Certified Project Manager (Active)
• CPR & First Aid Certification (Active)
• Driver’s License (Active)
Additional Information
Highly adaptable and results-oriented professional with a passion for delivering exceptional customer experiences and operational efficiency. Open to roles in hospitality, corporate management, marketing, or business administration that leverage leadership, client relations, and process improvement skills.
Contact this candidate