Customer Service Experience

MAYNETTE STITH

North Dinwiddie, VA *****

Cell: 804-***-****

**********@*****.***

Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.

[Job Title] specialized in retail and customer service environments. Strong leader with excellent history of training new employees in effective sales strategies.

Responsible retail professional pursuing [Degree]. Outgoing and energetic with strong communication and time management abilities.

Articulate professional talented at monitoring and managing customer service experience in [Type] departments. Recognized for maintaining current and accurate knowledge of product features, benefits and availability. Excellent decision-making, multitasking and leadership abilities. Smart [Job Title] dedicated to providing exemplary customer service and engagement. Honest and punctual professional with [Skill] and [Skill] talents.

Merchandising

Decision-making

Quality assurance

Good communication skills

09/2019 to Current

VARIETY WHOLESALERS

Hopewell, VA

Key Holder/Manager

Addressed employee issues and conflicts to provide input, feedback and coaching. Maintained high merchandising standards by building attractive displays and monitoring inventory levels. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Operated cash register.

Maintained store in clean and neat manner.

Signed for incoming shipments in manager's absence. Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.

Delegated tasks appropriate to individual employees to provide development opportunities. Set up visually appealing promotional displays.

02/2012 to 08/2015

CEDAR FAIR PARKS

Doswell, VA

Rides Operater

Calibrated each machine at beginning and end of each shift. Monitored operating power plant equipment and readouts to identify problems and pursue corrective action. Compiled operational data into reports to help management spot trends and resolve problems. Created and maintained daily activity logs to track ongoing operational performance. Received and processed written and verbal instructions, prints and work orders. Accomplished tasks according to schedule, assisting team members to meet deadlines. Maintained open communication with systems operators to keep line voltages, transmission loads and frequencies in check.

09/2001 to 04/2003

WENDY'S CO

Colonial Heights, VA

Shift Manager

Managed schedules, accepted time off requests and found coverage for shifts. Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

Positioned skilled staff in key areas throughout shift to optimIze department productivity. Generated reports to assess performance and make adjustments. SUMMARY

SKILLS

EXPERIENCE

Documented receipts, employee hours and inventory movements. Upheld company standards and compliance requirements for operations and cleanliness of all areas. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Improved productivity initiatives, coordinating itinerary and scheduling appointments. Addressed internal and customer-related issues each day and affected strategic resolutions. Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all. Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses. Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches. Met with each associate to establish realistic monthly sales goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. 10/2000 to 02/2003

TOYS R US

Colonial Heights, VA

Lead Cashier

Promoted specific item options to drive sales and achieve add-on purchases. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Assisted with purchases, locating items and signing up for rewards programs. Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor. Trained new team members in cash register operation, stock procedures and customer service. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Learned roles of other departments to provide coverage and keep store operational. Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks. Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.

Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Resolved issues with cash registers, card scanners and printers. Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.

Counted and balanced cashier drawers.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Greeted customers promptly and responded to questions. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Built and maintained productive relationships with employees. Monitored sales events, added new merchandise and rang up purchases. Maintained work area in clean and neat manner.

Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Helped customers find specific products, answered questions and offered product advice. Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.

Managed cashier shifts and breaks.

Prepared special orders for shipment.

07/1998 to 01/2000

DEJAVU CLUB

Honolulu, HI

Entertainer

Helped customers feel happy and comfortable throughout [Type] visits. Suggested and implemented successful ideas for revitalizing program-wide entertainment programs. Stayed in character throughout photo sessions to give fans memorable experiences. Entertained guests while simultaneously arranging and improvising popular music based on audience reactions. Conducted special meet-and-greet sessions with fans and in support of charity causes. Kept costumes and equipment performance-ready with careful attention to repairs and cleaning. Entertained audiences through cheer routines, dances and personal post-event contact. Stayed in peak physical condition to maintain capability for handling long hours in heavy, hot costumes. HIGH SCHOOL DIPLOMA 06/1995

Dinwiddie County High School, Dinwiddie, VA

EDUCATION AND TRAINING

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