Real Estate Customer Service

SJ

SAMANTHA JOHNSON

**********@*****.*** 702-***-**** Las Vegas, NV 89131

Successful at putting together closing paperwork, evaluating information and documenting actions. Knowledgeable about researching and resolving problems. Completes high-quality work in fast-paced settings. Efficient and personable Escrow Officer with 18 years of experience making complex real estate transactions seamless for buyers, sellers and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers.

Proficient Escrow Officer familiar with real estate contract standards, lender guidelines and title requirements. Meticulous and systematic with excellent judgment. Desiring a permanent role with a growing team. History of smoothly completing up to 600 closings per year. Decisive leader and problem-solver with with excellent communication and planning skills. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Real estate industry knowledge

Legal requirements

Lender relationship management

Contracts knowledge

Closing process coordination

Knowledge of VA loan process

Parkway Title LLC Las Vegas, Nevada

Escrow Manager/Senior Escrow Officer

05/2017 - 09/2021

Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.

Reviewed documents for accuracy and verified funds. Prepared closing documents with care to eliminate errors or delays in processes.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.

Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.

Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements. Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements. Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.

Consulted with title department to resolve tax liens, boundary disputes and encroachments.

Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents. Collaborated with internal banking and accounting teams to maintain Summary

Skills

Experience

escrow accounts and records and approved funds disbursements. Promoted first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers with no surprises. Guided training team to build training material and job aids to replicate property transaction knowledge and standardize processes. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Nevada Title Company Las Vegas,

Nevada

Escrow Officer

07/2007 - 05/2017

Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.

Reviewed documents for accuracy and verified funds. Prepared closing documents with care to eliminate errors or delays in processes.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.

Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.

Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements. Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements. Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.

Consulted with title department to resolve tax liens, boundary disputes and encroachments.

Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents. Chaparral High School Las Vegas, NV

High School Diploma

05/1996

Education and Training

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