Customer Service Administrative Support

Mikhail Flatean

Mississauga, ON **********@*****.*** 647-***-****

OBJECTIVE Shuttle/ Bus Driver- Customer Service

SUMMARY OF QUALIFICATIONS

• Adaptability & Reliability: Demonstrates flexibility, reliability, and adaptability

• Initiative & Accountability: Takes initiative, works independently, and holds accountability for tasks

• Effective Team Collaboration: Excellent ability to work with minimal supervision and collaboratively in team-based environments

• Diligence & Drive: Exhibits a strong work ethic, self-driven nature, and a desire for success and improvement

• Fast-Paced Multitasking & Customer Service: Thrives in a fast-paced environment, maintaining good customer service while multitasking

• Organizational & Time Management Skills: Possesses strong organizational and time management skills, with the ability to prioritize deadlines

• Computer Proficiency: Skilled in Microsoft Office and Data Entry

• Administrative Support Experience: Brings strong experience in providing administrative support

• Bilingual Communication: Fluent in English (Good) and Arabic (Fluent)

• Driver's License & Safety Certification: Holds a valid Ontario Class “G” driver’s license and completed Worker Health and Safety Awareness training

WORK EXPERIENCE

Shuttle Driver, Airway Interline August 2021- 2022

• Provide safe and courteous transportation services to the Hotel's customers, to and from designated sites and also airport terminals.

• Inspect vehicle prior to operation, and at the beginning and end of the shift.

• Ensure that all vehicle keys are returned and signed in at the Hotel's Key Box, as well as all Vehicle inspection Checklists.

• Assist guests with storage and retrieving their luggage from the van.

• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities

Warehouse Agent/ Transport Driver, Sky Cafe 2021

• Actively participate in Sky Café’s Safety Management System (SMS) including reporting hazard and incidents encountered in daily operations.

• Comply with and promote the company Safety Policy.

• Assist in set up, cleaning and storage of equipment & warehouse.

• Understand and comply with Transport Canada requirements.

• Responsible for building and transporting food to the clients’ specifications for all scheduled flights. Transport, load and unload the aircraft food from the warehouse to the aircraft. Uber Driver, Self-Employment 2019- 2020

School Van Driver, Lynn -Rose Collage 2019- 2019

2015 - 2018

School Bus Driver, Philopateer Christian College

• Performed daily vehicle check safety inspections, documenting & reporting according to school & government regulations.

• Inspected the vehicle thoroughly before and after each trip.

• Pick up clients from the place and at the time they have requested. Ensured the car seats are clean and comfortable for all passengers.

• Safely transit students to and from school, following a prescribed route.

• Ensured all students comply with safety regulations.

• Communicate clearly and interact with parents, school employees, passengers, co-workers & the general public in a professional manner.

Material Handler, Tangent Walltd 2015-2016

• Used a measuring tape to position parts together

• Fasten parts together with Bolts, Screws, Clips, or other Fasteners and Adhesives Removed small quantities of metal and plastic with Hand Files and Scrapers.

• Learned how to operate drill presses, pumps, vacuum lifters, hand-operated power tools (such as drills), and hand tools (such as hammers).

Shuttle Driver, Able Transport 2014-2015

• Performed vehicle inspections, including maintaining a clean bus and fueling as needed.

• Provide safe and courteous transportation services to and from designated sites among different cities within the GTA and also airport terminals.

• Assist passengers in loading and unloading their luggage into the vehicle. Customer Service / Crew member, Adonis

• Prepare the meal required as ordered.

• Learned how to use the grilled equipment effectively and safely.

• Kept serving standards and followed all regulations while performing duties.

• Maintained cleanliness and sanitation of equipment, food storage, and work area. 2013 – 2014

Customer Service / Crew member, Osmow’s Shawerma 2012 - 2013

• Performed vehicle inspections, including maintaining a clean bus and fueling as needed.

• Receive customers with greeting and welcoming them.

• Answering questions regarding the menu by providing detailed information on the menu items and taking orders from customers.

VOLUNTEER EXPERIENCE

Seniors Coordinator and Van driver, Canadian Coptic Centre, Mississauga

• Arrange social services such as trips and day program activities

• Collect and analyze relevant management information

• Reviewing the efficiency and effectiveness of service delivery.

• Handling projects and trip finances.

• Identify, analyze, prioritize, and communicate project risks with team members and establish solutions.

• Help in transporting the disabled seniors by picking them up from their home to church and drive them back home.

• Support the seniors using the wheelchair to help them sit down and stand up.

• Help the seniors to safely use the disability devices such as walker, can and crutch.

• Visiting the seniors at home, retirement homes, or hospitals. EDUCATION

2012 – Present

High School Diploma 1990-1994

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