Registered Nurse Customer Services

Degreed professional with over ** years of administration, management, security protocols, and data dissemination experience.

Highly skilled in administration, management, and data dissemination. Masterful leadership abilities, ability to effectively exercise good judgement, make independent decisions, lead with positivity and encouragement, team empowerment and cooperation. Exceptional ability to communicate effectively with all client groups, maintain high level of confidentiality, ethics, and integrity. Stalwart dependability, highly responsible, and matchless customer services skills. Unrivaled ability to work effectively and efficiently in a fast paced, changing environment. Remarkably proficient writing and communication skills. Specialized experience in security and access protocols. Advanced knowledge of medical terminology, anatomy, physiology, disease processes, medications, and laboratory value. Additional specialized experience includes setting up and monitoring medical equipment, sterilizing operating room before and after surgery, scrub and sterilization of medical instruments and equipment, providing assistance to members of the surgical team (e.g. surgeon, anesthetist, or registered nurse) as well as administering programs and serving as the primary source of information, responsible for the preparation, maintenance, and deposition of required administrative reports and other correspondence, assisting management in accomplishing all necessary internal operations to include administrative training, security, development of organizational operating instructions and regulations, and personnel assistance. Many years of specialized experience including receiving and interviewing visitors and telephone calls; maintaining calendars/scheduling appointments and meetings; and reviewing and maintaining incoming correspondence, publications, regulations, or directives.

CERTIFICATIONS:

Hold and maintain active/current DoD Top Secret/SCI favorable adjudication

Hold and maintain active/current CPR/First Aid certification

Hold and maintain active Florida Driver’s license with clean driving record

Certified OSHA Workplace Safety Trainer

Red Cross Trainer: Perform CPR/First Aid/AED training/certifications.

Hearing Screener: Perform hearing and vision screening for school age children/certifications.

State of Arizona Department of Public Safety: Level 1 fingerprint clearance.

A.L.I.C.E.: Trained in Alert, Lockdown, Inform, Counter, and Evacuate program.

HIPAA: Health Insurance Portability and Accountability Act trained and certified.

WORK HISTORY:

Peraton May 2021 to Present

Investigative Support Specialist 3, 40 hours per week (April 2023 to Present) Manager(s): Brandi Rizert, Stefanie Seaman/Lindsey Gonzalez Maintain a high level of confidentiality, ethics and integrity.

Demonstrate outstanding metrics in quality, timeliness and production Maintain advanced typing (75+ WPM) and computer skills.

Conduct background investigation interviews as they relate to various records via digital media, fax, and telephonically.

Complete Reports of Investigation.

Type and write for long periods of time to accurately reflect record information.

Assist on various special projects and support other teams as requested.

Prevent errors and omissions, maintain visual ability including close vision, distance vision, peripheral vision, depth perception and to adjust focus sufficiently to complete computer work.

Meet expectations for attendance and punctuality.

Cultivate the ability to speak for extended periods of time and hear sufficiently to communicate telephonically and via digital means.

Interview record providers, collect data, record, read, and transcribe words and numbers with a high degree of accuracy.

Sharp attention to detail, concentrate and focus on multiple ongoing tasks simultaneously.

Interact professionally with other persons, cooperatively and productively.

Interact with a variety of individuals and personalities professionally and effectively

Work in a fast-paced changing environment with limited supervision

Maintain excellent organizational, scheduling and prioritization of tasks

Utilize exceptional written and verbal communication skills

Assist SCP Team as requested

Assist Data Analysis Team as requested

Assist with various special projects as requested.

Assist with training and mentoring new technicians on various work-types.

Background Investigator, 40 hours per week (May 2021 to April 2023) Manager(s): Cassandra Cox/Debra Davis/Angela Halt/Leah Metcalf/Denise Bilich

Conduct background investigation Subject, Source, and Record Provider interviews. Complete Reports of Investigation.

TDY Assignments as requested.

Assist in quality assurance investigations as requested.

Assist in New Investigator Training

Certified Field Trainer - Train new hire employees as requested.

Assist with NIT Program as requested.

Assist with OJT for new investigators as requested.

Assist with Role Play Training as requested.

Complete I-9 intake forms as requested.

Perform clerical tasks such as scheduling, subject and source contacts, collaboration with fellow investigators, etc. Other duties as requested. Utilize tools and software systems such as PC and laptop hardware, Microsoft Office Professional Suite (including Word, Excel, PowerPoint, Teams, Outlook), fax, landline and mobile telephones, 10-key, Cisco Connect Secure Mobility Client for VPN multiple connections, Dragon Speak (talk to text software), various internet search engines for conducting research and procuring leads.

Whole Foods Market November 2023 to January 2024

Personal Shopper, 20 hours per week, Manager(s) Amanda Jones

Support Prime Now customer orders

Prepare orders for delivery and/or pickup

Assist customers with Amazon Returns Kiosk/Log, pack, and dispatch kiosk inventory at regular intervals Assist store manager as requested

Maintain and stock store inventory and Prime Now supplies as needed Maintain high quality and production metrics Assist in-store customers upon request.

Monitor and report refrigerator/freezer temperatures throughout store Sweep/mop traffic areas; wipe/sanitize customer areas.

Collect shopping carts from parking lot; ensure carts are in good working order free of mechanical issues.

Maintain clean and orderly work space including stocking personal shopper cart supplies,

Customer Service: Greet customers, answer questions, assist with shopping needs, build strong customer relationships

Product Knowledge: Maintain thorough understanding of products and services sold in the store, particularly natural and organic.

Product Selection: Assist customers find and choose products based on their needs and preferences.

Product Returns: Return unsold goods to correct departments and write off expired goods/spoilage.

Bags, Inc. May 2022 to July 2022

Wheelchair Assistant, 20 hours per week/seasonal Manager(s) Monica De Los Santos Oritz/Judithmae Adalin/Angelica Tandy

Transport passengers with wheelchair conveyance from vehicle drop-off point to terminal and vise-versa as needed.

Monitor safety protocols and guidelines for wheelchair handling, passenger assistance, and airport security procedures.

Assist passengers through security checkpoints

Assist passengers to board/deboard aircraft utilizing an isle chair.

Assist passengers retrieve luggage from appointed carrousel.

Assist all passengers as needed with additional stops at airport shops and restrooms as needed. Assist with Security Gate Checkpoints as requested.

Report security issues.

Report and secure unattended baggage.

Retrieve and maintenance wheelchairs from parking lots, terminals, and gates as needed.

Maintain clean and orderly work space including wheelchair docking bay, airport terminals and gates, and staff lounge.

Lifepoint Church September 2021 to Present

Nursery Director, 10 hours per week, (January 2024 to Present), Manager(s) Claressa Sikes/Chelsea Vanderford

Oversee daily activities, manage staff, and create a nurturing and educational environment.

Maintain safe, clean, and orderly work space including stocking classrooms, managing curriculum, and ordering supplies

Staff management including training, evaluating, scheduling, observing, providing feedback

Assist staff with hands-on childcare when needed

Create and monitor staff schedule

Assign staff and students to appropriate classrooms; adjust on the fly as needed

Ensure policy, procedure, and legislation compliance

Perform various administrative duties to ensure daily operations run smoothly

Assist with check-in/check out of students

Maintain open lines of communication with parents, addressing concerns and informing them of student progress

Maintain open lines of communication with church leadership and staff.

Advocate for teachers, parents, volunteers, and students

Assist First Responder Team when requested

Build positive relationships with students, parents, teachers, volunteers, community and local organizations

Nursery Assistant, 4 hours per week (September 2021 to January 2024), Manager(s) Sarah Breland/Clint Nelson

Assist students and parents by providing childcare during multiple church services times Sundays and Wednesdays

Create and maintain an educational and fun environment

Maintain open lines of communication with church leadership and staff.

Advocate for students and parents

Maintain safe, clean, and orderly work space including stocking classroom and managing curriculum

Ensure students are safe, clean, and content while in attendance

Assist with check-in/check out of students

Assist First Responder Team when requested

Perspecta February 2019 to April 2021

Background Investigator, 40 hours (February 2019 to April 2021) Manager(s): Chad Rapier/Cassandra Cox Conduct background investigation Subject, Source, and Record Provider interviews. Complete Reports of Investigation.

TDY Assignments as requested.

Assist in quality assurance investigations as requested.

Train new hire employees as requested.

Complete I-9 intake forms as requested.

Perform clerical tasks such as scheduling, subject and source contacts, collaboration with fellow investigators, etc. Other duties as requested. Utilize tools and software systems such as PC and laptop hardware, Microsoft Office Professional Suite (including Word, Excel, PowerPoint, Teams, Outlook), fax, landline and mobile telephones, 10-key, Cisco Connect Secure Mobility Client for VPN multiple connections, Dragon Speak (talk to text software), various internet search engines for conducting research and procuring leads.

TJs Transcription, LLC January 2000 to July 2021

Owner/President/CEO/Lead Transcriptionist, Self-Employment, Manager: Tina Jackson (Self)

Small business ownership to include all managerial duties and handling of several ongoing projects, tasks, and metrics, provide high quality product to customer/medical professionals, maintain professional certifications/ongoing education requirements, strictly maintain and observe HIPPA regulations, work effectively and efficiently in a fast paced, everchanging environment. Organize, schedule, and prioritize workload. Transcription, proofing, editing, printing, and delivery of medical documents including history & physicals, office notes, consultations, physical exams, pathology reports, outpatient surgery notes, etc. transcribing and editing a large variety of specialties and work types, 3 General hospital accounts, an orthopedic account, and a urology hospital account, general surgery, general practice, urology, vascular surgery, pediatric pulmonology, podiatry, neurology/pain specialist derma pathology, dermatology, rheumatology, and pulmonology

Assisted on innumerable fill-in accounts (for other transcriptionists on vacation) including cardiology, orthopedic surgery, pediatrics, radiology, physical therapy, and Urgent Care.

Leman Academy of Excellence August 2016 to February 2019

Health Services Coordinator, Full time 40 hours per week, Manager(s): Jennifer Boltz/Dennis O’Reilly Attend and care for students and staff requiring minor medical attention.

Administer first aid when appropriate, refer to emergency room and/or primary care physician as warranted. Maintain pertinent medical records and vaccination histories.

Administer and report annual Hearing and Vision screening as required by the State of Arizona.

Administer CPR/First Aid/AED training and training/certification for all staff.

Compile various annual reports as required by the State of Arizona including vaccination history, communicable illness exposure, schedule medication logs, and injury incident reports.

Maintain emergency response kits.

Maintain First Aid kits. Stock and maintain inventory list for health office as necessary.

Maintain fingerprint clearance card. Maintain Red Cross certification. Maintain Hearing screener certification. Administer OSHA guideline training and reporting.

Attend class field trips when warranted/requested.

Assist in classrooms as requested/required. Assist Administration as requested/required. Act as the Safety Officer on campus as well as the Uniform Liaison.

First Baptist Christian Academy August 2009 to July 2016

First Aid Specialist, Full time 40 hours per week Manager(s): Susan McMichael/James Carter Attend and care for students and staff requiring minor medical attention.

Administer first aid when appropriate, refer to emergency room and/or primary care physician as warranted. Maintain pertinent medical records and vaccination histories.

Administer and report annual Hearing and Vision screening as required by the State of Arizona.

Compile various reports as required by the State of Arizona including vaccination history, communicable illness exposure, schedule medication logs, and injury incident reports.

Administer OSHA guideline training and reporting. Attend class field trips when requested. Assist in classrooms as requested/required. Assist Administration as requested/required.

EDUCATION HISTORY:

Bachelor of Science (Psychology), Colorado Christian University, 05/2020 with 3.98 GPA, Deans List, Alpha Sigma Lambda Honor Society.

Associate of Science (Psychology), Colorado Christian University, Lakewood, CO, 05/2017 with 4.0 GPA, Deans List, Alpha Sigma Lambda Honor Society.

PERSONAL and PROFESSIONAL REFERENCES:

Joe Rodriguez 520-***-****

Claresa Sikes 850-***-**** Chelsea Vanderford 850-***-****

Clint Nelson 850-***-****

Sherry Fowler 850-***-**** Steve Fowler 850-***-****

Angela Halt 410-***-****

Jamie Collie 937-***-**** Joanna Elmquist 970-***-****

Patricia Hayden 505-***-****

Caroline Mahfoud 520-***-**** George Wheat 520-***-****

Janis Wheat 520-***-****

Dan Ferguson 520-***-**** Juanita Portz 520-***-****

Additional References upon request

Contact this candidate