Customer Service A Full-Time

Manjit Kaur

West St Paul, Manitoba 431-***-**** ***********@*****.***

Professional Summary

Customer Service with over 10 years of experience with strong ability to clearly convey information and listen to customer needs. Holder a Diploma in Computer Applications (DCA), ensuring accuracy in processing orders and writing reports. Efficiently managing multiple queries and prioritizing tasks to maximize service quality. Skills in de-escalating tense situations and finding mutually beneficial outcomes.

Skills & Abilities

• Use of discovery questions to understand customer main points.

• People Skills and approachable

• Multilingual, fluent in English, Punjabi and Hindi. Career Experience

Sewing Machine Operator

Canada Goose

November 2023 – March 2024

Winnipeg, MB, Canada

• Work with 100 efficiencies and operate sewing machine efficiently.

• Maintain high- quality standards in production

• Adhere to safety protocols rigorously.

Customer Service

Airtel

March 2023 – August 2023

Shaheed Bhagat Singh Nagar, India

• Upgrade and cancel customer accounts by customer request,

• handle customer complaints with alternative solutions and fast- paced orientation.

• Follow communication guidelines, policies and procedures PRT Teacher & Coordinator Grades 1 to 5

Guru Ramdass International Public School, Malpur

April 2017 to November 2022

Shaheed Bhagat Singh Nagar, Punjab, India

• Planning and preparing courses and lessons.

• Create appealing lessons that implement a variety of methodologies.

• Cultivating student awareness of personal performance.

• Communicating, consulting and providing feedback to the parents of the students when the need arises.

• Motivating, facilitating, teaching, according to the pupil’s educational needs. Grades 4 to 8 Teacher

Page 2

Gurmat Public Sen. Sec School, Jharaudi

September 2015 – April 2017

Ludhiana, Punjab, India

• Teaching mathematics to middle level classes

• Preparing notes, lesson plans, tests, and activities. Education

Skill Assessment from VETASSESS (Australia)

Under Private and Teachers Nec

Position-Tuition Teacher Cum Proprietor

Institution name-: Manjit Tuition Center (September 2018 to March 2023) Masters in Economics - May 2015

Guru Nanak Dev University

Amritsar, Punjab, India

Licensed of Security Guard – May 2024

Winnipeg, MB, Canada

Diploma in Computer Applications - July 2018

Certified Institution

Shaheed Bhagat Singh Nagar, Punjab, India

Volunteering Work- 2022

Active volunteer and attendee for the blood donation camps for the betterment of society with selflessness.

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