Customer Service Support

Resume Jasmyne Wells

Experience

Heartline Oklahoma Chat Specialist March 2021 – August 2023

- Provided crisis intervention, emotional support, and referrals through the National Suicide Prevention Lifeline.

- Conducted thorough risk assessments and developed safety/action plans for individuals at risk.

- Served as a mandated reporter for suspected abuse and ensured follow-ups on high-risk cases.

Advance Call Center Technologies (ACT) Fraud Claims Agent February 2023 – August 2023

- Investigated and processed fraud-related claims, verifying legitimacy and preventing future fraud.

- Supported customers in recovering lost funds and advised on security measures. Dominion Payroll Payroll Specialist May 2024- Current

- Managed payroll processing for multiple clients, ensuring accuracy and compliance with federal and state regulations.

- Assisted clients with payroll tax filings, deductions, and benefits administration.

- Provided customer support for payroll inquiries and resolved discrepancies efficiently.

- Trained and guided clients on payroll software and best practices.

- Maintained accurate records and ensured confidentiality of sensitive information. Education

-Putnam City West high school 2020

Skills

- Payroll Processing: Payroll Management, Tax Filing, Benefits Administration

- General Skills: Critical Thinking, Problem Solving, Attention to Detail

- Communication: Excellent Oral and Written Communication, Active Listening

- Technical: Data Visualization, Payroll Software Proficiency, Organizational Skills,

- Technical Proficiency: Microsoft Office Suite, QuickBooks, Adobe Creative Suite, Salesforce, etc.

405-***-**** ***************@*****.*** 6033 Grenfell Loop, 20720 Bowie, MD Resume Jasmyne Wells

-Software Proficiency: Payroll Software (e.g., ADP, Paycom), CRM Systems, Data Analysis Tools, etc.

- Interpersonal: Collaboration, Customer Support, Time Management References

Evony Mutua (Heartline) 405-***-****

Kayla Pumpelly (Dominion Payroll) 804-***-****

Deontre Freeman (ACT) 405-***-****

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