MBA Healthcare Management

NICOLE BORNE

Covington, GA 336-***-**** *******@*****.*** LinkedIn

HEALTHCARE ADMINISTRATION

Dynamic, forward-thinking administrator with 20+ years of experience in various healthcare settings to oversee operations, ensure best practices, and provide leadership and support across teams and locations. Resourceful, outside-the-box thinker with a genuine passion for process improvement and seizing growth opportunities while demonstrating dexterity in resolving diverse challenges. Sustains a strong reputation as an Excel SME, leveraging capabilities to effectively forecast, evaluate data and programming needs, and devise recommendations to facilitate growth and improvement.

CORE COMPETENCIES

Healthcare Administration

Effective Communication

Business Operations

Business Management

Financial Analysis

HIPAA Compliance

Process Improvement

EMR Systems

Complex Problem Solving

Customer Service

Fundraising Strategies

Leadership

Team Building

Teamwork

Medical Knowledge

Data Entry

Billing

PROFESSIONAL EXPERIENCE

Business Operations Specialist – Georgia Nutritional Services Conyers, GA 2022 – Present

Continually strives to achieve mission-critical goals and meet stringent deadlines by taking responsibility for maintaining the claims spreadsheet, handling metrics reporting, and playing an active role in fundraising and procurement for training spaces while overseeing 13 key clients.

-Transformed annual training sessions by proposing a dynamic room rotation approach, increasing engagement and adoption for 2 consecutive years.

-Selected to represent the company at the annual conference, pioneering vendor displays and driving revenue growth by employing creative fundraising ideas.

-Leveraged client relationship management skills to successfully improve client satisfaction and retention rates by implementing communication strategies and ensuring compliance with state regulations.

-Takes ownership of managing weekly spreadsheets to track claim submissions, notably surpassing monthly deadline goals and contributing to increased client approval ratings.

-Created compelling presentations that led to a 10% growth in client acquisition per quarter.

-Remains deadline-driven, underscored by consistently meeting claim deadlines on a weekly and monthly basis, resulting in improved reimbursement rates from state authorities.

Office Manager – Atlanta Rehabilitation and Sports Medicine Atlanta, GA 2018 – 2022

Leveraged rehabilitation experience as a PT Tech to effectively facilitate the company’s mission to improve the delivery of physical therapy and sports medicine services by overseeing operations, delegating tasks, managing teams, and implementing efficient office procedures.

-Worked closely with patients to negotiate payments and reduce financial obligations, leading to a 20% decrease in outstanding patient bills.

-Entrusted as an Excel SME across multiple offices, leveraging expertise to create multiple spreadsheets to facilitate reporting efficiency, notably creating a spreadsheet for the administrative team, which helped complete daily tasks 20 minutes faster.

-Responsible for traveling to and managing multiple offices and working with therapists to ensure efficient scheduling, demonstrating a strong ability to manage concurrent roles.

-Devised marketing strategies and focused on goal completion to increase new patient visits and drive retention, ultimately meeting and exceeding KPI goals by scheduling new and return patients needed for billable unit hours per therapist.

Pharmacy Technician – CVS Pharmacy Conyers, GA 2015 – 2018

Remained committed to quality health care by working alongside licensed pharmacists, aiding in preparing and dispensing medications, ensuring safe delivery of items to customers, and maintaining meticulous records. Acquired a wealth of knowledge in medications and adverse effects to facilitate accurate patient care and safety.

-Responsible for inventory management, ensuring accurate counting of medications, swift data entry, and efficient packaging, decreasing patient visit times by 15% through precision in prescription entry.

-Demonstrated exceptional customer-focused service, resulting in a 30% improvement in positive satisfaction surveys.

-Leveraged personal expertise as a parent of a diabetic child to provide patient education and training on blood sugar monitoring techniques, notably training 3 diabetic customers on meter usage.

-Deciphered doctor’s notes and added relevant information to the system, contributing to streamlined processes and effective record-keeping.

Lead Physical Therapy Technician – High Point Rehabilitation High Point, NC 2006 – 2013

Recognized for exceptional leadership and service, earning the title of Lead Tech upon hire; worked closely with doctors to effectively manage patient care while supporting the insurance team.

-Managed and trained a team of 3 technicians and 2 interns, fostering a collaborative and efficient work environment.

-Focused on cost optimization and vendor relations, demonstrating strong financial acumen by saving the company $3K annually through inventory monitoring, relationship-building, and in-house equipment repairs.

-Imparted a patient-centric approach to service, underscored by developing tailored exercise plans, thereby optimizing therapists’ time for more direct patient care.

-Took ownership of patient scheduling, authorizations, and insurance verification during front desk shortages.

-Provided strategic influence and office maintenance by advising on hiring decisions, collaborating with visiting representatives, and managing inventory needs and office repairs.

ADDITIONAL EXPERIENCE

Medical Records Chart Intake Manager – FirmLogic, LLC

Physical Therapy Aide – Cone Health

EDUCATION

Master of Business Administration, Healthcare Management – Brenau University

Bachelor of Science, Exercise & Sport Science – University of North Carolina Greensboro

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