Customer Service Call Center
Resume:
Contact
Education
Phone
**********@*****.***
**** *.*. ***** ** Apt 34
Address
R e Cynthia c e p t i o n i s t / R e R. t a i l Brutus a s s o c i a t e / M o d e l / A c t o r My name is Cynthia Roberta Brutus, and I am a dedicated and driven individual who embraces challenges and continuously seeks growth. With over four years of experience in customer service, retail, and sales, I have developed strong expertise in meeting customer needs, exceeding satisfaction goals, and fostering customer loyalty. My background as a professional call center representative has honed my computer skills and telephone etiquette, enabling me to excel in team-based environments and consistently deliver exceptional customer experiences. Additionally, I have over seven years of experience as a model and actor, which has enhanced my confidence, adaptability, and presentation skills. During my high school years, I was actively involved in several extracurricular activities that reflect my commitment to diversity, education, and creativity. As a leader in our school's Black Student Union, I organized activities promoting diversity, activism, and inclusivity, raising awareness of minority groups and fostering a more inclusive school environment. I also participated in a medical academy program, exploring various medical fields such as biomedical science, human body systems, medical interventions, and biomedical innovation, earning a cord at graduation in recognition of my achievements. Furthermore, I was a member of a sponsored fashion club where we delved into diverse fashion, makeup, modeling, and sustainable clothing practices, for which I also received a graduation cord.
Integrity and authenticity are core values to me, and I am committed to continuous improvement, always aiming to be my best. I am a proactive team player, bringing optimistic energy and seeking growth opportunities that contribute to long-term success for the group. My goal is to make a meaningful impact in every role I undertake. Experience
• Listen to customers' questions and concerns, and provide answers or responses.
• Provide information about products and services. Premiere model management
Christine Harris
Manikin Model and Talent agency-
(******@*************.***)
X Level Inc. -
(***********@*********.***)
Donahue Models and Talent -
Yemi Sekoni (****@*************.***)
Heyman talent -
(*****@************.***
Customer service/Call Center/Receptionist
June 2022 - January 2023
GI sister Enterprise
*********@********-*****.***
Christine Harris
Phone:
Email :
Modeling agency, Premiere models
Ivioline Simeon
Phone:
Manager, Gi sister Enterprise
Reference
NYCDA intensive summer program
Film and tv commercial
2024
2023
Call center
Adaptable
Verbal and written communication
Customer service
Promote and sales various benefits
Manage phone call/emails
English
Haitian--Creole
Expertise
Language
Customer-service:
• I Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
•I Investigated and resolved customer inquiries and complaints quickly. Communication
•Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
My previous role at G.I. Sister Enterprise provided me with a strong foundation in communication, organization, and customer service. I managed customer feedback, relayed essential information to the team, and handled incoming customer calls, ensuring that customer inquiries were addressed and that the team was always informed. This position taught me to be detail-oriented and accountable, so no information was overlooked. Additionally, I encouraged sales within the company by actively engaging with customers, which gave me valuable experience in sales and helped drive positive outcomes for the business.
2016
Modeling/ Acting
Barbizon acting and modeling school
Agencies ---
John Casablancas -
******.*@************.***
Free lance modeling 2016 - Current BIO
Eye color: Brown
Height: 5'7
Hair: Black
Bust: 36
Waist:28
Hips: 46
Skills
Creative
Relationship-Building
Verbal And Written communication
Adaptability
Team Worker
Attention to details
Active listener
Answering phones
Customer Service
sales service
Sales service
Dr. Phillips high School
Graduated and Received a cord for 4
years of medical programs and fashion
organization
Esthetician
2025
Elaine Sterling institute
Contact
Education
Phone
**********@*****.***
Address
Experience
Photographer sales & Customer experience specialist SEP 2023 - OCT 2023
deluxe photography
Phone: +1-321-***-****
Manager/HR, Target
Reference
Dr. Phillip high School
NYCDA intensive summer program
Film and tv commercial
2024
2023
Call center
Adaptable
Verbal and written communication
Customer service
Promote and sales various benefits
Manage phone call/emails
English
Haitian--Creole
Expertise
Language
2016
Modeling/ Acting
Barbizon acting and modeling school
2025
At Deluxe Photography, I specialize in providing tailored photography services for the restaurant industry, capturing the essence of dining experiences and culinary artistry with a keen eye for detail and composition. My work reflects the unique ambiance of each establishment, helping to elevate their brand. I also create memorable family portraits and candid shots, delivering cherished mementos that enhance the overall customer experience. By collaborating closely with restaurant staff, I seamlessly integrate photography into the customer journey, building strong relationships and earning a reputation for professionalism, reliability, and creativity in restaurant photography. Additionally, I gained valuable experience in sales, encouraging photography purchases that contributed to my commission. November 2023 - June 2024
TARGET
Guest advocate
During my tenure as a Guest Advocate at Target, I honed my skills and expertise across a multitude of essential store functions, contributing to the overall success of the retail operation. My role encompassed a wide range of responsibilities, including but not limited to register operations, stock management, guest services, returns processing, Order Pickup (OPU), and self-checkout assistance. As a frontline representative, I excelled in guest services, assisting customers with inquiries, resolving issues, and providing recommendations to enhance their shopping experience. Additionally, I demonstrated proficiency in handling returns, efficiently processing transactions while adhering to store policies and procedures.
In the realm of Order Pickup (OPU), I efficiently fulfilled online orders, ensuring timely and accurate preparation for guest pickup. Moreover, I provided assistance and guidance to guests utilizing self- checkout, facilitating a seamless and convenient checkout process. Throughout my time at Target, I consistently demonstrated adaptability, versatility, and a strong commitment to customer satisfaction. My ability to effectively manage multiple tasks and responsibilities contributed to the efficient operation of the store and earned praise from both management and customers alike. Working at Target significantly enhanced my sales skills by providing hands-on experience in a fast-paced, customer-focused retail environment. I developed strong product knowledge and applied it to assist customers with their purchases, resulting in increased sales and customer satisfaction. I consistently met and exceeded sales targets through upselling techniques, cross- promotions, and personalized recommendations. Additionally, I honed my ability to create visually appealing merchandise displays that boosted impulse purchases. Collaborating with team members and training new hires on effective sales strategies further strengthened my leadership and communication abilities, contributing to overall store revenue growth. MANAGER Diana, HR Cj and Amanda
Sales service
R e c e p t i o n i s t / R e t a i l a s s o c i a t e / M o d e l / A c t o r
My name is Cynthia Roberta Brutus, and I’m a hardworking, driven individual who embraces challenges and continuously seeks growth. With over 4+ years of experience in customer service, retail, and sales, I’ve developed strong expertise in meeting customer needs, exceeding satisfaction goals, and fostering customer loyalty. I have a background as a professional call center representative, where I honed my superior computer skills and telephone etiquette, and I excel in a team-based environment, always striving to deliver an exceptional customer experience. In addition, I have over 7 years of experience as a model and actor, which has enhanced my confidence, adaptability, and presentation skills. Integrity and authenticity are core values to me, and I am committed to continuous improvement, always aiming to be my best. I’m also a proactive team player, bringing an optimistic energy and looking for growth opportunities that contribute to long-term success for the group. My goal is to make a meaningful impact in every role I undertake.
Cynthia R. Brutus
Esthetician
Elaine Sterling institute
3007 C.R. Smith St Apt 34
Contact
Education
Phone
**********@*****.***
Address
Experience
ULTA BEAUTY
OCT 2024 - CURRENT
Beauty advisor
Phone: 954-***-****
Reference
Dr. Phillip high School
NYCDA intensive summer program
Film and tv commercial
2024
2023
Call center
Adaptable
Verbal and written communication
Customer service
Promote and sales various benefits
Manage phone call/emails
English
Haitian--Creole
Expertise
Language
2016
Modeling/ Acting
Barbizon acting and modeling school
2025
As a passionate Beauty Advisor at Ulta, I take pride in creating meaningful connections with clients and helping them feel confident and empowered in their beauty journey. My role involves delivering exceptional customer service by assessing individual beauty needs and providing tailored recommendations across skincare, makeup, and haircare. I also specialize in scheduling salon appointments, ensuring a seamless and convenient experience for every guest. By promoting new products, seasonal launches, and exclusive offers, I consistently meet and exceed personal and team sales goals while fostering an environment of excitement and discovery. My expertise extends to managing the sales floor, processing transactions efficiently, and maintaining a visually appealing and organized store environment to enhance the overall shopping experience. I actively educate clients about Ulta's rewards program, leveraging persuasive communication to encourage sign- ups and build long-term loyalty.
I am deeply committed to staying current with the latest beauty industry trends and products through ongoing training and self-directed learning. Additionally, my role allows me to develop valuable skills in inventory management, visual merchandising, and problem-solving, ensuring that challenges are turned into opportunities to exceed customer expectations. I thrive in a collaborative environment, working closely with my team to achieve sales targets and maintain a positive, supportive atmosphere. My dedication to customer satisfaction, coupled with my passion for beauty, drives me to create memorable experiences that inspire repeat visits and leave a lasting impression.
MANAGERS Ida Acevedo and Odette,
HR Stephanie bender
Sales service
R e c e p t i o n i s t / R e t a i l a s s o c i a t e / M o d e l / A c t o r
My name is Cynthia Roberta Brutus, and I’m a hardworking, driven individual who embraces challenges and continuously seeks growth. With over 4+ years of experience in customer service, retail, and sales, I’ve developed strong expertise in meeting customer needs, exceeding satisfaction goals, and fostering customer loyalty. I have a background as a professional call center representative, where I honed my superior computer skills and telephone etiquette, and I excel in a team-based environment, always striving to deliver an exceptional customer experience. In addition, I have over 7 years of experience as a model and actor, which has enhanced my confidence, adaptability, and presentation skills. Integrity and authenticity are core values to me, and I am committed to continuous improvement, always aiming to be my best. I’m also a proactive team player, bringing an optimistic energy and looking for growth opportunities that contribute to long-term success for the group. My goal is to make a meaningful impact in every role I undertake.
Cynthia R. Brutus
March 2024 - July 2024
Volunteer animal shelter
Pet alliance of greater Orlando
As a dedicated volunteer, I contribute to the well-being of shelter cats by maintaining a clean, safe, and organized environment. My responsibilities include cleaning and sanitizing cat cages and play areas, replacing food and water, and thoroughly cleaning bowls to ensure the health and comfort of the animals. I also label each cage with updated information to ensure all cats are properly prepared for adoption, helping to streamline the adoption process for potential pet owners. Through this role, I have developed a strong commitment to animal welfare, attention to detail, and a passion for creating a positive and welcoming experience for both the cats and prospective adopters. My Metrics- 2024 loyalty conv. (91.8%). 2024 Apps To Trans (1.29%) 2025 Loyalt conv. (97.9%) 2025 Apps To Trans (1.20%) Esthetician
Elaine Sterling institute
3007 C.R. Smith St Apt 34
Contact
Education
Phone
**********@*****.***
Address
Experience
Reference
Dr. Phillip high School
NYCDA intensive summer program
Film and tv commercial
2024
2023
Call center
Adaptable
Verbal and written communication
Customer service
Promote and sales various benefits
Manage phone call/emails
English
Haitian--Creole
Expertise
Language
2016
Modeling/ Acting
Barbizon acting and modeling school
2025
Elaine Sterling institute
Sales service
R e c e p t i o n i s t / R e t a i l a s s o c i a t e / M o d e l / A c t o r
My name is Cynthia Roberta Brutus, and I’m a hardworking, driven individual who embraces challenges and continuously seeks growth. With over 4+ years of experience in customer service, retail, and sales, I’ve developed strong expertise in meeting customer needs, exceeding satisfaction goals, and fostering customer loyalty. I have a background as a professional call center representative, where I honed my superior computer skills and telephone etiquette, and I excel in a team-based environment, always striving to deliver an exceptional customer experience. In addition, I have over 7 years of experience as a model and actor, which has enhanced my confidence, adaptability, and presentation skills. Integrity and authenticity are core values to me, and I am committed to continuous improvement, always aiming to be my best. I’m also a proactive team player, bringing an optimistic energy and looking for growth opportunities that contribute to long-term success for the group. My goal is to make a meaningful impact in every role I undertake.
Cynthia R. Brutus
April 2025 - Current
Esthetician Education
Elaine Sterling institute
As a dedicated student at Elaine Sterling Institute, I am deeply immersed in the world of medical esthetics and cosmetology, refining my expertise in skincare treatments, advanced facial techniques, and the science behind skin health. My education covers a range of esthetic procedures, from chemical peels and microdermabrasion to lymphatic drainage and LED therapy, all designed to enhance skin vitality and address various concerns. Passionate about the beauty and wellness industry, I find immense fulfillment in helping others feel confident in their appearance. My hands-on training, combined with my strong customer service background, allows me to provide personalized care, ensuring clients receive professional, results-driven treatments tailored to their unique needs. Esthetician
3007 C.R. Smith St Apt 34
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