Security Officer Customer Service
Resume:
Ayana Robinson
Washington, DC *****
***************@*****.***
Professional Summary
Adaptable Clinical Psychology major (3.0 GPA) currently attending West Virginia State University, with 1.5+ years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer retention, and customer service skills to successfully fill the role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Work Experience
Teacher Aid
Kids Advancing Academy-Takoma Park, MD
October 2023 to Present
• Helps head teacher with the kids
• Maintaining daily records of children’s individual activities, behaviors, meals and naps.
• Establishing a safe play environment for the children. Checking the playground and gym daily for hazardous objects.
• Continuously counting children through out the day during each transition period. Changing diapers and introducing potty training.
• Collaborating with other teachers on developing new classroom projects and monthly themes. Security Officer
Air restaurant Lounge-Washington, DC
June 2022 to Present
• Air
Security officer
• responsible for providing a safe and secure environment for all members, guests, and employees
• maintain control of access and club entry lines
• Direct communication with other security and management Security Officer
LGC SECURITY-Washington, DC
April 2022 to Present
• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
• Secured exits and entrances at end of operations, controlling access to building.
• Maintained and securely retained series of keys, controlling access to locked areas.
• Provided personal escorts to personnel and visitors upon request.
• Monitored and authorized entrance of vehicles or people to keep property secure. Cookie Crew
Insomnia Cookies-Washington, DC
June 2021 to October 2023
• I make sure the store is presentable at all times
• Answers the phone
• Make the customers feel welcomed once they come in
• Make sure the customers come in the store happy once they leave
• Helped new employees get the concept of work
Certified Teacher Assistant
LEAN ON US LEARNING CENTER-Oxon Hill, MD
January 2022 to May 2022
• Identified student challenges and discussed corrective actions with lead teacher.
• Cultivated inclusive and equitable learning spaces to support student engagement and access.
• Supervised students to proactively identify and resolve disputes or safety hazards.
• Accompanied teaching staff and students on school field trips to assist with supervision and logistics.
• Attended faculty meetings and contributed relevant student data to support program improvement. Hostess
IHOP-Washington, DC
November 2021 to January 2022
• Escorted guests to proper tables or offered open seating options in bar and patio areas.
• Greeted patrons and coordinated table assignments to meet party preferences and requests.
• Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
• Processed phone and online orders, keeping food hot and fresh until picked up. Store Team Member
COSTCO WHOLESALE-Washington, DC
March 2020 to August 2020
• Inventoried stock and requisitioned new inventory.
• Arranged and display merchandise to promote sales.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Greeted customers and ascertained what each customer wanted and needed.
• Computed sales prices, total purchases and received and processed cash and credit payment.
• Answered questions regarding store and merchandise. Store Associate
MADRAG CLOTHING-Hyattsville, MD
October 2019 to February 2020
• Exchanged merchandise for customers and accepted returns.
• Arranged and display merchandise to promote sales.
• Greeted customers and ascertained what each customer wanted and needed.
• Maintained records related to sales.
• Bagged and packaged purchases and wrapped gifts. Education
Bachelor of Arts in Statistical Psychology
WEST VIRGINIA STATE UNIVERSITY
August 2024
High School Diploma
PAUL LAWERENCE DUNBAR HIGH SCHOOL - Washington, DC June 2020
Skills
• Classroom experience
• Daycare
• Microsoft
• Data Entry
• Toddler care
• Classroom management
• Infant care
• Experience with children
• Problem Solving
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