Customer Service Law Enforcement
Resume:
Theresa Enejor
Grand Prairie, TX 75052
***************@*****.***
Seeking a position where I can utilize my skills and experience of nearly 20 years in serving customers and clients to continue my professional development and career path.
SKILLS
Proficient knowledge of Microsoft Office Including Word, Publisher, PowerPoint, OneNote, and Excel
Typing skills of up to 80 words per minute
Effective organizational skills
Customer service skills
EXPERIENCE
AT&T Wireless, Richardson, TX — Fraud Analyst
May 2006 – February 2024
Investigated fraud alerts using a personal computer and other systems.
Received calls from customers and other departments regarding fraud activity.
Reviewed equipment orders for customers and prevented and corrected fraudulent orders.
Made updates to various databases in connection with investigation of fraudulent alerts.
Made decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
Worked throughout interfaces with law enforcement agencies and other legal entities to fulfill subpoenas and court orders.
Provided on-call support for law enforcement in emergency situations.
Assisted with internal security audits for investigating suspected fraudulent activity.
Completed clerical functions required for the role.
AT&T Wireless, Farmers Branch, TX — Credit Analyst and Activations
December 2003 - May 2006
Handled customer questions, complaints, and billing inquiries.
Resolved all issues with one call resolution goal in mind.
Offered alternative solutions when appropriate with the objective of retaining customer’s business.
Handled activation of new customer accounts.
Made financial decisions to protect and collect revenues when adjusting customer accounts.
EDUCATION
St. Joseph College, Nigeria — Business Studies
1984
North Lake College, Irving, TX — Automated Office Skills Program
1988
References
Available upon request
Contact this candidate