Customer Service Front Desk
Resume:
Heidi Tatum
Cleveland, TN *****
*****.********@*****.***
Professional Summary
To obtain employment with a growing company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Huddle House-Cleveland, TN
January 2020 to Present
• Handled 8 tables daily
• Took food and drink orders
• Welcomed guests as they arrived
• Served meals
• Checked on diners frequently
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
Crew Trainer
McDonald's-Red Bank, TN
May 2019 to December 2019
Tend to the customers every need.
Stock
Clean
Table
Grill
Runner
Train new employees each position correctly.
Car Detailer
Clyde Long's Detail Services-Cleveland, TN
June 2015 to May 2017
Washed vehicle, Vacuumed interior
Cleaned engine and engine compartment
Production Associate
Professional Grading Services-Cleveland, TN
July 2013 to April 2015
Weighed materials for distribution.
Tended and operated machine and packaged product.
Education
High school or equivalent in GED
Reach Adult Education - Cleveland, TN
January 2008 to March 2008
Skills
• POS (10+ years)
• Serving Experience (10+ years)
• Restaurant Experience
• Kitchen Experience
• Adult Education
• Front desk (2 years)
• Customer service (10+ years)
• Learning Technology
• Teaching
• Busser
• Writing Skills (10+ years)
• Cooking
• Restaurant Management
• Organizational Skills (10+ years)
• Merchandising
• Microsoft Office
• Sales
• Food Preparation
• English (10+ years)
• Cleaning Experience (10+ years)
• Host/Hostess
• Microsoft Powerpoint
• Computer skills (10+ years)
• Communication skills (10+ years)
• Retail sales
• Customer service (10+ years)
• Cash register (10+ years)
• Cash handling (10+ years)
• Serving (10+ years)
• Restaurant experience (10+ years)
• Cooking
• Driving
• Marketing
• Outdoor work
• Mechanical knowledge
• Power tools
• Lawn care
• Mowing
• Quick service & fast food restaurant
• Caregiving
• Hospitality
• Organizational skills
• Microsoft Word
Certifications and Licenses
Food Handler Certification
Passenger Endorsement
October 2019 to October 2027
CNA
Expired
Driver's License
October 2019 to October 2027
State Tested Nursing Assistant
First Aid Certification
Assessments
Basic bookkeeping — Proficient
March 2024
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Completed
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Home health aide skills — Proficient
January 2024
Providing care to patients in a home setting
Full results: Proficient
Food service: Customer situations — Proficient
October 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Front desk agent (hotel) — Proficient
April 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Front desk agent (hotel) — Proficient
March 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Learning agility — Proficient
January 2024
Learning and applying new information
Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
April 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed April 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Recruiting — Proficient
August 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Completed
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Food service: Customer situations — Proficient
November 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Medical receptionist skills — Proficient
April 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cleaner fit — Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Bartending — Proficient
August 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Nursing assistant skills — Proficient
February 2024
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Cooking skills: Basic food preparation — Proficient November 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Professionalism — Completed
March 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed
Manufacturing fit — Proficient
January 2024
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Home health aide skills — Proficient
March 2024
Providing care to patients in a home setting
Full results: Proficient
Food safety — Proficient
November 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Dog & cat groomer — Proficient
January 2024
Dog and cat grooming in a salon setting
Full results: Proficient
Clinical judgment — Proficient
February 2024
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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