Customer Service Call Center

Education

English

Expertise

Language

Julian Brutus

Receptionist/ call center

I am a self-motivated and enthusiastic individual with a strong desire to learn, grow, and make a positive impact. I have a passion for solving problems and a willingness to take on new challenges. As an excellent communicator, good listener, and team player, I am committed to collaboration and consistently exceed expectations. My background in customer service and community advocacy has equipped me with a unique set of skills, including digital technology and teamwork, which have helped me excel in various situations. In high school, I participated in several activities that demonstrated my commitment to diversity, education, and creativity. I was a leader in the Black Student Union, organizing events to promote inclusivity, activism, and awareness of minority groups. I also took a business engineering class, studying entrepreneurship and various business-related topics. Additionally, I was a member of a fashion club, exploring different fashion trends and sustainable clothing practices. My involvement in these activities earned me cords at graduation. My ultimate career goal is to contribute to the success of a company while making a positive impact in the world.

Customer Service GI Sister Enterprise

2021 - 2023

• Using cleaning equipment and supplies such as vacuums, mops, and cleaning chemicals to clean floors, surfaces, and other areas of buildings.

• Ensuring all areas of the building are clean and tidy, including bathrooms, kitchens, and common areas.

• Handling trash removal and ensuring garbage receptacles are emptied regularly.

• Reporting any maintenance issues or concerns in the building to the appropriate supervisor or manager.

• Maintaining a high level of customer service, providing courteous and professional interactions with customers and building occupants.

• Advocated for the rights and needs of marginalized communities, ensuring their voices were heard and addressed.

• Provided access to job training and employment services, helping individuals enhance their skills and find suitable employment.

• Assisted individuals and families in achieving economic mobility and stability, offering guidance and support.

• Educated the community on social and economic justice issues, raising awareness and promoting positive change.

• Answered client calls and resolved problems with effective solutions, demonstrating strong problem-solving skills.

• Collaborated with team members and external partners to develop and implement community programs, fostering teamwork and cooperation.

• Organized and participated in community events and workshops, enhancing community engagement and outreach.

Call center & Paid internship Central Florida Urban League 2023-2024

Phone: 407-***-****

Email: ***************@*****.***

Address: 3007 C.R. Smith Street, Apt 34,

Orlando, FL 32805, United States

Contact Information:

High School Diploma Dr. Phillips High

School

2020 - 2024

• Active Listening

• Empathy

• Communication (Verbal and

Written)

• Customer Service

• Problem Solving

• Teamwork

• Adaptability

• Marketing

• Digital Technology

Reference

Manager of GI Sister Enterprise: Ivioline

SimeonPhone: (407)- 878-8060

Manager of Central Florida Urban

League: Rhonda Mitchell-Samuel

Phone: 407-***-****

Contact this candidate