Customer Service Order Entry
Resume:
Farah Belhadj
Los Angeles, CA **034
**************@*****.***
WORK EXPERIENCE
Retail Management/ Customer Service/Order entry
Matco MPI- Montréal, QC—August 2019 to March 2020
Act as Liaison with sales representatives for any client/products information.
Manage the orders from the entry, check stock, tracking to delivery and returns in SAGE software.
Manage the invoicing and the credit returns or rebates on SAGE
Handle all customer service inquiries in both languages over the phone and via email and fax.
Handle the account payable, reviewing the invoicing and payment tracing.
Communicate and coordinate with internal departments (accounting, auditing, warehouse and logistics).
Retail Management/ Customer Service/Order entry
POLAR PAK Inc. Montreal, QC --April 2018 to February 2019
Act as Liaison with sales representatives for any client/products information.
Manage the orders from the entry to delivery and returns in EDI software.
Handle all customer service inquiries in both languages over the phone and via email.
Communicate and coordinate with internal departments (accounting, auditing, warehouse and logistics).
Account Manager/Business Development
Health Smart Financial Services - Toronto, ON – August 2016 to February 2018
Managing Bilingual Business accounts from the credit application, enrolment to the day to day services and financial settlement.
Translate the French legal documents, marketing flyers and the online site .
Customer Service Supervisor
PHONE GROUP, Casablanca -Morocco –April 2015 to July 2015
Coaching new hired for customer services calls
Monitoring team performance and log on time on a daily basis.
Call complaints resolutions
Managing the team schedules, vacation and sick leaves.
Internal Communication Officer
Scotiabank-Canada - Toronto, ON -May 2013 to October 2014
Manages administrative tasks related to customer services.
Rewording of French disclosures for service requirements'
Bilingual Customer Services Supervisor
Scotiabank Canada -Montréal, QC -May 2012 to April 2013
Coaching Customer representatives on their service quality
Managing shift schedule and vacation schedule
Managing day to day banking conformity compliance procedure
Escalates customers issues on banking services
Customer Services Officer
Scotiabank Canada –Toronto, ON –Sept. 2009 to May 2012
Bilingual inbound calls FRENCH ENGLISH
Shadowing new hired for customer services calls
Executive Assistant
Mandarine Group SA - October 2008 to June 2009
Processing all the communications of the director
Translate needed documentation and mailings
Administration task as creating, organising and archiving files
Create and maintain reports
Managing the emails received
Meeting minutes
Managing and coordination of different on-going real estate projects.
Executive Assistant
Aixor SA -2007 to September 2008
Managing the Director agenda
Translate needed documentation and mailings
Entering invoices and personnel bills
Managing office supply
Create and maintain reports, correspondence, meeting minutes
Reinsurance agent
Axa Assurance Maroc -September 2000 to September 2007
Translate insurance documentation for the sales and accounting department
Manage the facultative portfolio: claims-premiums updating and settlement.
Free Lance Translator and Interpreter Morocco
Mondial Traduction - Casablanca - April 2004 to June 2007
EDUCATION
Diploma in Translation in the workplace
Centennial college September 2011
Master in Business Administration
The University of Perpignan - Perpignan (66) December 2005
Diploma in Sales International Management
Business Institute - Casablanca December 2000
Bachelor in English
University Hassan II of Letters and Human Sciences - Casablanca June 2000
SKILLS
Microsoft Office (Word, Excel, Power Point), Internet, Outlook, EDI, AS400, Lotus note, CRM .
French tutor (3 years)
Free-lance translator
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