Executive Assistant Customer Service

Ashley Nicole Smith 216-***-**** ***********@*****.*** Cleveland OH

Goal-Oriented, Team Player, and Leader with 26+ years of sales, leadership development, and customer satisfaction experience.

Objective: To obtain an executive assistant, inside sales, administrative, clerical, or customer service position where I can use the following skills to make an immediate contribution.

• Excellent communication skills, both written and oral • Ability to take initiative

• Detail-oriented • Experience in automotive BDC operations

• Ability to work from a remote location • Experience in leadership development

• Capable of multitasking • Experience in recruiting

• Great time-management skills • Experience in B2B and face-to-face sales

• Impeccable follow-up skills • Experience in call center environment Work Experience: (Authorized to work in the US for any employer without sponsorship) Supervising Agent

Globe Life Insurance-American Income Life, Veteran’s Division Charlotte NC (remote role) May 2024 to present

Ability to meet and work with the public via Zoom. Knowledgeable about American Income products. Provide veteran’s benefits to clients within their means and needs. Maintain accurate client records. Ability to bring new team members on board and train them effectively and efficiently using the systems in place. (Licensed in life/health/accident in both SC and VA)

Guest Engagement Specialist

Hilton Worldwide

Dallas TX (remote role) May 2023 to August 2024

Inbound calls to book guest reservations for all Hilton-owned properties (approximately 7000, in over 120 countries). Ability to upsell add-ons to room reservations. Meet or exceed KPIs. Inbound Warranty Sales Specialist

SP Data Digital

Cleveland OH (remote role) September 2022 to February 2023 Provide support for industry leaders in Telecom, Finance, Technology, and Security by being The Customer Service source for our partners. Ensured that the customers were getting a care plan for their new appliances. Worked with The Whirlpool family of appliances. Take inbound calls from customers who need to register their appliance(s) for the one-year manufacturer warranty. Upsell and add on an appliance care plan offered by our client. Strive to understand the customer’s situation and recognize the customer’s needs. Build rapport quickly and overcome objections. Maintain an elevated level of confidentiality. Meeting and exceeding different KPI targets. 2

Guest Experience Center Agent

Sonic Automotive Inc

Lowell, NC (hybrid role) September 2019 to June 2022 Communicate with guests via inbound and outbound phone calls, emails, and texts. Manage guest inquiries for 13 BMW and MINI dealerships in the Sonic Automotive family in the following cities/states: Nashville TN, Chattanooga TN, Fairfax VA, Fort Myers FL, Houston TX, Birmingham AL, Montgomery AL, and Atlanta GA. Answer guest’s questions regarding the purchase or lease of a vehicle. Coordinate their visit to the dealership(s). Agency Director/Field Trainer/Recruiter

Globe Life Insurance-Liberty National Worksite Division Columbia SC & Charlotte NC March 2015 to January 2020 Ability to meet and work with the public in a business-to-business setting. Knowledgeable about Liberty National products. Provide worksite benefits to clients within their budget and desired needs. Maintain accurate client records. Ability to bring new team members on board and train them effectively and efficiently using the systems in place.

(Licensed in life/health/accident in both SC and NC) Loss Prevention Specialist Ford

Motor Credit Company

Colorado Springs CO May 2014 to January 2015

Closely monitor account delinquencies and devise best resolution, whether making payment arrangements or coming to another agreement. Manage multiple repossession contractors to recover FMCC's collateral when needed. Leasing Consultant

Charbonneau Apartment Homes

Columbia SC November 2012 to March 2014

Maintain positive resident relations of multi-family residential apartments. Greet prospects and qualify by covering all application criteria. Inspect models and available "market ready" units, communicate related service requests to Property Manager. Show community model unit and apply product knowledge regarding features and benefits to fit client's needs. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant about status. Ensure unit is move-in ready for resident on agreed upon date. If unable to help prospect, refer them to sister communities to meet prospect's needs. Monitor advertising effectiveness. Gather information about market competition in the area. Corporate Finance Director

US Patriot Tactical

Columbia SC May 2011 to September 2012

Coordinate and manage shipments from Company and vendors to customers. Provide and track invoices to customers. I'm proficient in Microsoft Outlook, Word, and Excel. Navigate QuickBooks as well as multiple governmental invoicing websites. I'm also familiar with Adobe Acrobat reader as well as editor. I was responsible for tracking and recording daily sales for five retail locations as well as a warehouse and two internet-only based accounts. Reconcile all bank statements. Record and track all company credit card purchases. 3

Payroll Specialist

Heartland Payroll Company

Brook Park OH January 2009 to April 2011

Manage a client base of 275–300 accounts. Enter payroll figures whether received via telephone, fax, email, or internet product. Maintain accurate employee records. Answer phones and provide clients with utmost customer service. I'm able to perform in a high-stress environment. I'm willing to work additional hours to complete task(s). REO Property Management Division Coordinator

Realtywise Inc

Avon OH July 2007 to December 2008

Oversee ALL maintenance and repairs on ALL properties (approx: 300-500). Due to my time management skills, I was able to schedule/coordinate ALL evictions in a timely fashion. Coordinate "Cash for Keys" when applicable. Follow written/oral directions in high demand, hectic real estate market. Education

(AA) in Business Administration and

Management Ashford University – Clinton IA

October 2012 to July 2015

(BA) in English

The Ohio State University - Columbus OH September

2004 to June 2008

High School Diploma in College Preparatory

Garfield Heights High School - Garfield Heights OH August 2000 to June 2004

Skills

• Customer Service

• Call Center

• Customer Support

• Customer Care

• Fair Housing Regulations

• Inside Sales

• Adobe Acrobat

• Loss Prevention

• Payroll

• Property Management

• Administrative Experience

• Management

• Property Leasing

• Outside Sales

• Upselling

• Recruiting

• Sales

• Communication skills

• Computer Skills

• Time Management

• Typing

• Cold Calling

• Office Management

• Marketing

• Salesforce

• Negotiation

• Account Management

• Accounts Payable

• Microsoft Office

• Team Building

• Leadership Development

• Accounts Receivable

• QuickBooks

• Sales Management

• SalesForce

• Property Management

• Internet/BDC Management

• eLeads CRM

• Dealership Experience

• CDK

• DealerTrack DMS

Languages: English-fluent Spanish-intermediate

Link(s): https://www.linkedin.com/in/ashleynicole-1220teamsagittarius/ 4

Awards

Ashford University's Dean's List 06/12/2013

Dear Ashley Smith,

On behalf of the Faculty and Staff at Ashford University, congratulations on being named to the Dean's list for Spring 2013. Your appointment to the Dean's List is published on the Ashford University website under the Dean's List link. Your dedication and commitment to your studies make you a great role model for others to emulate. You and your family should feel quite proud of your accomplishment. All of us at Ashford University share in this pride as well and believe that students like you help make Ashford University the quality learning institution it is. Again, congratulations on a job well done!

Liberty National Life Insurance Company

-Impact Player of the Year December 2015

-Top RYA* 2nd QTR 2018 July 2018

-Second Place RYA 4th QTR 2018 January 2019

-Second Place RYA Overall 2018 January 2019

-Silver Level Recruiter March 2019

(RYA=Renewal Year Agent)

Certifications and Licenses

Driver's License Fair Housing

December 2022 to December 2030 Present

Issued by the State of South Carolina Issued by the State of South Carolina SC life, accident, & health license Issued April 2024 VA life, accident, & health license Issued July 2024 Groups

*Susan G Komen "Walk for the Cure" 2009-2011

*March of Dimes 2012

*Muscular Dystrophy Association September 2012 - October 2012 “Lock Up to raise Bail Money for Muscular Dystrophy”

References:

available upon request

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