Bulk and Shipping Manager 2
Resume:
Eric Hough
Eric Hough
Gwynn Oak, MD *****
***********@*****.***
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Summary
I am a dependable and result-driven operation manager with a strong background in cost management, continuous improvement, lean implementation, safety, cultural development, and strategic planning. Possesses a proven track record in resolving complex problems, driving scorecard results, and executing objectives through a keen attention to detail and dynamic forward thinking. Contributes to success by leveraging exemplary leadership, analytical, and communication skills with a goal-oriented mindset and a positive self-starter attitude.
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Skills
●Business Intelligence • Performance Management
●Employee Scheduling • Department Leadership
●Safety • Safety and Security
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Experience
Essendant/United Stationers / Bulk & Shipping Outbound Department Manager
April 2000 - June 2023, Hanover, MD
●I managed 18 bulk pickers and a team lead.
●Performed daily cost management meetings on prior-day metrics to determine accomplishments and shortfalls. (Facility OT, LPH, CPH, etc.)
●Set goals and provided guiding action/values that supported and drove continuously improved scorecard results. (Four-wall service level, carton scan and manifested, OB Power BI metrics, OB OT, and safety).
●I conducted daily safety Take 5’s, JSO, and monthly OSHA-required training with the team lead and bulk pickers.
●Ensured all bulk associates completed and turned in daily safety inspection sheets when operating the equipment. (Order selector, forklifts, walking and riding pallet jacks.)
●I applied skills from Lean implementation to develop associates and leads.
●I provided regular counseling, coaching, and communication to associates.
●Managed associate's vacations and daily timecards for weekly wages.
●Set, track, and monitor associated goals day to day. (Pick rate, quality, safety).
●I created the leader Standard Work Sheet (LSW).
●Achieved the following results:
●Safety performance: led team to 494 accident-free days as of 12/31/22.
●OT performance: Finished year 3.33% (255 hrs.) against plan of 4.09%.
●LPH performance: Finished year at 70.75 vs. goal of 69.96 (1.14%, exceeded by 358 hrs.
●MMO: Finished 0.001% (99.920% vs 99.9918) above plan and 0.004% above the prior year.
●Co-managed and led a team of 22 shipping associates and 5 team leads.
●Ensured shipping associates sorted and scanned cartons to pallets.
●Set, track, and monitor shipping goals day to day.
●Posted shipping department before the day's performance. (CPH, Quality)
●Ensured shipping associates followed all S.O.Ps.
●Coach and train new associates in department policies.
●Monitor the progress of the loading of freight promptly.
●Conducted daily safety Take 5’s, JSO, and monthly OSHA-required training
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Education
Northwestern High School/ High School Diploma
June 1984, Baltimore, MD
February 2024 - Current, Little Rock, AR
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