Customer Service Data Entry

Erica N. Carlock

Detroit, MI ***** 248-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to take on additional responsibilities to meet team goals. Committed to delivering high-quality work and contributing to the overall success of the organization.

SKILLS • Management • Delegation

• Conflict Resolution • Coordinating

• Communication • Interpersonal Skills

• Customer Service • Microsoft Word

• Microsoft PowerPoint • Microsoft Excel

• Leadership • Management Development

• Paperwork Processing • Data Entry

• Inbound and Outbound Calling • Complaint resolution WORK HISTORY JUMPSTART PARTICIPANT 11/2023 to 06/2025 City of Detroit Jumpstart Detroit, MI

Completed training in Career Readiness, Personal Development, and Digital Literacy.

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Developed skills in resume writing, interview techniques, and workplace communication.

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Gained proficiency in Microsoft Office, email etiquette, and online job searching.

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• Strengthened time management, problem-solving, and teamwork skills. REMOTE CUSTOMER SERVICE REPRESENTATIVE 12/2023 to 09/2024 Dialog Direct Troy, MI

Tracked orders from start to finish to ensure timely delivery of goods or services.

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Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

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Maintained a high level of professionalism when dealing with difficult customers.

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• Maintained accurate records of customer interactions in the company E N

database.

• Collaborated with new customers to give details about company offerings.

• Cross-sold additional products and services to purchasing customers.

• Answered customer inquiries regarding products and services.

• Developed new leads each day at or above quotas.

• Updated customer information in the database accurately.

• Verified accuracy of data entered into the system prior to making calls. Assisted with customer requests and answered questions to improve satisfaction.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Identified needs of customers promptly and efficiently. ONSITE HUMAN RESOURCES 02/2018 to 09/2021

AQS

• Computer skills (Excel, Microsoft, PowerPoint)

• Input Timecards

• Document call/offs

Maintain open and positive communication with employees and Employer contractors

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• Give a tour of the building to new employees

• Distribute safety equipment

DISPATCHER 02/2016 to 01/2018

Legacy Security

• Dispatch for Burglar, Medical, Fire and Hold up alarm activation

• Shell out new accounts for different dealer's

• Answer inbound calls for technical support calls or after hour service calls

• Welfare Checks

• Envelope Invoices

• Defer certain trouble signals based on the dealer request

• Check signals for dealer checks on a new device

EDUCATION Highschool Diploma Communications 06/2009 plymouth Canton Educational park

Related coursework: Public Speaking

LEADERSHIP

EXPERIENCE

• Team lead

• Human Resources

• Site lead

• Choir lead

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