Customer Service Sales Associate
Resume:
Sharon Wasem
Customer Service, Management and Sales Professional Available for Your Company
Wakeman, OH 44889
*******@*****.***
A challenging and rewarding position utilizing my organizational, public relations and communication skills.
Authorized to work in the US for any employer
Work Experience
General Production
Green Circle Growers - Oberlin, OH
November 2021 to Present
I am fortunate enough to bring joy to others by planting and maintaining houseplants and flowers in a greenhouse setting. I'm responsible for planting small cuttings, planting seeds, fixing trays of plants that aren't thriving and trimming plants in order to ship out our best possible product. Good team worker, but am also able to follow directions on independent projects as well. Fine Jewelry Sales Associate/Sales Supervisor
JCPenney - North Olmsted, OH
November 2020 to April 2021
Sales/service of fine jewelry in a department store setting. Responsible for security of jewelry and associated tasks. Accomplished sales goals for Christmas season, Valentine's Day and Billion Dollar Jewelry Sale in March Retail Merchandiser/Setup Crew/Team Lead
Anderson Merchandisers for Wal Mart - Oberlin, OH
August 2020 to October 2020
Responsible for Reset of Wal Mart, Oberlin, Ohio
Tore down shelves and displays, reset same and reset merchandise in a large retail store. Visual sign placement, recovery and intermittent price checking. Third shift job requiring heavy physical labor.
Family Service Counselor/Sales
StoneMor Inc.DBA Resthaven Memory Gardens - Avon, OH January 2020 to July 2020
Responsible for sales of cemetery plots, vaults and memorial markers. Facilitated memorial services and prayer services. Coordinated burials with funeral homes.
Addressed customer concerns regarding burials, marker placement, etc. Jewelry Sales Associate/Third Key
Signet Jewelers/ Osterman/Kay Jewelers - Elyria, OH August 2016 to June 2020
Sales and minor repairs of jewelry. Heavy customer service including processing payments, obtaining credit, repair take in and delivery and custom designing jewelry. Third Key responsible for security of jewelry and cash control, bank deposits and resolution of customer concerns. Responsible for maintaining sales quotas while providing features and benefits and overcoming objections. Substitute Educator
Firelands Local Schools - Oberlin, OH
2001 to 2016
Taught grades K-12 in a variety of subjects with emphasis on 9-12. Many long term assignments including conferences and grading. Provided tutoring and advised yearbook staff.
Manager In Waiting, Sales Consultant
Sterling Incorporated - North Olmsted, OH
1989 to 1997
Registered Diamontologist with consistently superior sales results. Trained sales representatives throughout Northeastern Ohio. Store Manager, Sales Representative
Bedroom Emporium - North Olmsted, OH
1986 to 1989
Established relationships with over 300 new vendors. Organized trade show booths, products and materials. Manager of the Year, 1987, 1988, 1989 out of 20 store chain. Sales Representative, Sales Trainer/Supervisor
Continental Cablevision - Findlay, OH
1982 to 1986
Ride out with utility companies during underground construction. Created sales training program during cable rebuild. Trained and supervised Customer Relations Representatives. Education
Bachelor's of Science in Communications
Ohio University/School of Radio and Television - Athens, OH August 1978 to June 1982
Skills
• Computer Skills (10+ years)
• Sales (10+ years)
• Time Management (10+ years)
• Customer Service Experience (10+ years)
• Receptionist (10+ years)
• Retail sales (10+ years)
• Training & Development (10+ years)
• Customer Service Skills (10+ years)
• Retail (10+ years)
• Microsoft Word (10+ years)
• Excel (3 years)
• Public Speaking (10+ years)
• Public Relations (10+ years)
• Fundraising (10+ years)
• Microsoft Office (6 years)
• Administrative Experience (5 years)
• Tutoring (10+ years)
• Salesforce (1 year)
• Merchandising (10+ years)
• Marketing (10+ years)
• Interviewing (10+ years)
• Writing Skills (10+ years)
• Account Management (10+ years)
• Event Planning (10+ years)
• Customer service (10+ years)
• Basic math (10+ years)
• Planograms (10+ years)
• Computer literacy (10+ years)
• Cashiering (10+ years)
• Management (10+ years)
• Events Management
• Upselling
• Outside Sales
• Sales Management
• CRM Software
• Guest services
• Retail Management
• Pricing
• Recruiting
• Proofreading
• English
• Cash handling
• Microsoft Outlook
• Presentation Skills
• Negotiation
• Leadership
• Supervising experience
• B2B sales
• Office experience
• Typing
• Communication skills
• Organizational skills
• Teaching
• Microsoft PowerpointChild & Family Counseling
• Customer support
• Farming
• Greenhouse experience
• Horticulture
• Microsoft Powerpoint
• Tutoring
• Customer service
• Telemarketing
• Supervising experience
• Child & family counseling
• Public relations
• Leadership
• Quality control
• Interviewing
• Security
• Horticulture
• Typing
• Guest services
• Teaching
• Driving
• Customer relationship management
• Presentation skills
Certifications and Licenses
Registered Diamontologist
April 2018 to Present
Substitute Teaching Certification
Driver's License
Assessments
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Business math — Proficient
April 2021
Using basic math to solve problems in a business context Full results: Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
January 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Adept in Microsoft Windows, Excel, Outlook
Fully vaccinated including booster shots against COVID-19
Contact this candidate