Human Resources Project Management
Resume:
Kathy A. Miller
Norway, IA 52318
*********@***.***
Career Focus
Pursuing a position utilizing my broad and extensive experience in communications, critical thinking, and administrative skills. It is my desire to work where I can provide assistance on multiple professional and personal projects in a fast paced, results-driven environment where discretion, confidentiality and professionalism are required.
In Brief
Offering over 30 years of experience in varied positions where I have efficiently organized and prioritized activities considering the needs of the company and the people I support.
• Extensive experience in a variety of industries including, but not limited to:
• Aerospace
• Nuclear Power Generation
• Industrial Manufacturing
• Metals Manufacturing
• Medical Claims, Healthcare & Fitness
• Technology
• Education
• Hospitality
• Human Resources
• Promotional Products
• Live Event Management
• Provide executive level support and project management for a range of initiatives
• Adept at managing competing priorities as necessary, with the appropriate sense of urgency
• Detail oriented while maintaining a commitment to deadlines, achieving a zero rework status
• Managed ~$300K loyalty program for three (3) dealerships including new and certified used vehicles
• Demonstrated ability to providing assistance to ~19 recruiters and/or associates with all aspects of executive searches
• Able to work with all levels of personnel from ownership to administrative and support staff
• Experienced working with confidential and private information with discretion Specialized Expertise:
Relationship Management
Personnel Management
Task/Detail Oriented
Time Management
Communications
Active Listening
Problem Solving
Customer Service
Logistics & Scheduling
Decision Making
Critical Thinking
Project Management
Vendor Management
Event Management
Coaching & Mentoring
Computer Proficiencies
Microsoft Office Suite, Photoshop, Paint, ACT CRM, multiple proprietary software packages Kathy A. Miller
Page 2
Education and Certification
Kaplan University, Cedar Rapids, IA
• General Studies, focus: Business Administration
New Horizons Computer Learning Center, Hiawatha, IA
• A+ Hardware Certification
• Net+ Certified Classes
• MS Certified Systems Administrator Classes
• Photoshop 6.0 Level 1-3 Certification
Professional Experience
MEC Technologies, Inc., Williamsburg, IA (Dec 2024 – Mar 2025) General Clerk II – Directly responsible for scanning, comparing files and uploading complete HEL and Wetland determinations, maps and additional information for NRCS Auxiant, Cedar Rapids, IA (Oct 2022 – Dec 2023)
Medical Claims Processor – Directly responsible for day to day processing of medical claims.
• Review of medical correspondence for members and providers needs
• Answer incoming pilot line questions from associates and providers
• Communicate effectively with supervisors, colleagues, and think proactively so needs are met in a timely manner Sedgwick, Cedar Rapids, IA (Jan 2020 – Oct 2022)
Leave of Absence Coordinator – Directly responsible for day to day processing of leave of absence FMLA claims.
• Review of medical correspondence/forms to approve/deny/update FMLA and State Leave requests
• Answer incoming pilot line questions from associates and customer service representatives
• Communicate effectively with supervisors, colleagues, and think proactively so needs are met in a timely manner
• Complete Worker’s compensation correspondence as claims are approved, updated and denied Benton Community School District, Norway, IA (Sept 2017 – Dec 2019) Maintenance/Custodian 2nd Shift – Directly responsible for day to day maintenance/cleaning needed to keep the school clean and functioning.
• Clean and maintain facilities
• Communicate effectively with supervisors, colleagues, and think proactively so needs are met in a timely manner
• Secure and close facility
The Depot Express, Norway, IA (Oct 2014 – September 2017) Kitchen Staff – Directly responsible for day to day logistics needed to keep the kitchen functioning.
• Take phone orders, online as well as orders of patrons are often rushing in to pick up take out meals
• Learn our menu and systems for ordering food and answer questions, upselling orders
• Contribute to food waste reduction by preparing for the high volume times and understanding our repeat customer schedules, saving
~$1K monthly
• Prepare food while maintaining health/food regulations
• Communicate effectively with colleagues, customers and think proactively so everyone has a great experience
• Open kitchen and prepare for the day and maintain cleanliness standards
• Maintain food inventory and prepare vendor orders
• Demonstrate ability to stay organized and consistently maintain a positive attitude Cedar Rapids Photo Copy, Cedar Rapids, IA (Feb 2014 – Oct 2014) Receptionist/Dispatcher – Directly responsible for providing office support for a growing photo copier and multi-function machine sales, service, and maintenance company.
• Reported directly to the General Manager, and worked closely with the Sales Managers
• Ensured customer needs were met and the three (3) service technicians’ time was used effectively
• Developed routes for technicians and prioritized the immediate needs of government and private sector customers
• Managed multi-line incoming calls and route appropriately
• Communicated effectively with customers, obtained detailed information from customers regarding services needed, identified needs and connected to appropriate personnel
• Generated service tickets in e-Automate for service technicians Kathy A. Miller
Page 3
McGrath Automotive Group, Cedar Rapids, IA (Apr 2011 – Jan 2014) Receptionist/Gift Coordinator – Directly responsible maintaining promotional item inventory and support to internal/external customers.
• Supervised two (2) employees in their daily work as assistant gift coordinator and Mr. Big Volume mascot
• Selected vendors, requested quotes, and placed orders for promotional giveaways
• Managed ~$300K loyalty program for three (3) dealerships including new and certified used from the following:
• Chevy, Buick, GMC, Cadillac
• Kia
• Chrysler, Jeep Dodge, Ram
• Gift bags for six (6) additional used car lots
• Developed delivery routes, schedules, and personally travelled to new customer’s place of employment
• Implemented an automated delivery gift program reducing expenses and improving quality
• Created and updated daily, monthly, and yearly promotional program reports
• Served as friendly point of contact to all new prospective buyers, and visitors to the dealership Nordstrom Fulfillment Center, Cedar Rapids, IA (Nov 2010 – Jan 2011) Processor – Directly responsible for ensuring product is accurately accounted for in inventory, prepared for the customer, and packaged for shipping of holiday season online ordering.
• Unpacked and sorted merchandise then provided gift wrapping services and repackaged for shipping
• Maintained compliance to standards when performing audits and applied tickets and sensor tags
• Adhered to QA standards to improve efficiency in gift packaging, achieved a zero rework status
• Ensured physical inventory matched logical inventory in distribution center management system
• Utilized good judgment in all decisions and actions Ray and Associates, Inc., Cedar Rapids, IA (Dec 2007 – Nov 2009) Executive Search Assistant – Directly responsible for providing assistance to ~7 high-functioning recruiters and ~12 associates with all aspects of education and school administration executive searches.
• Prepared RFPs and RFQs to obtain executive search jobs
• Maintained ACT CRM and other proprietary databases for searches and potential search candidates
• Prepared materials needed for all search meetings including:
• Sales handouts
• Candidate information
• Pricing tiers
• Contracts and agreements
• Timeline documentation
• Coordinated and scheduled interviews for candidates, recruiters and hiring organizations Day and Zimmerman NPS, Cedar Rapids, IA (Feb 2006 – Mar 2006) Craft Timekeeper
Norwood Souvenir, Cedar Rapids, IA (Aug 2006 – Dec 2006) Customer Service Representative
Pickwick Manufacturing, Cedar Rapids, IA (Nov 2005 – May 2006) Order Administrator
Engineered Seal Products, Inc., Cedar Rapids, IA (May 2004 – May 2005) Customer Service Representative
TRI Software, Inc., Cedar Rapids, IA (Jan 2001 – Apr 2004) Client Coordinator and Assistant to President
Rockwell Collins, Cedar Rapids, IA (Jan 2000 – Jan 2001) Administrative Assistant – Tradeshows and Live Events New Horizons Computer Learning Center, Cedar Rapids, IA (Jul 1999 – Jan 2000) Registrar
John Deere Health Care, Inc., Cedar Rapids, IA (May 1994 – Jan 2000) Marketing Assistant
Contact this candidate