Scrum Master Program Manager

Location:

Clearbrook, NJ, 08831

Posted:

April 02, 2025

Contact this candidate

Resume:

Udayasri Jatla

********@*****.***

Cell: 801-***-****

Work Status: US Citizen

ACtive Public trust clearance

PROFESSIONAL SUMMARY

Over 19+ years of IT experience and 13 years of hands-on experience as a IT Program Manager, Test Program Manager, Scrum Master, IT Program Manager and Onsite Co-Ordinator, Test Lead. Experience working in Healthcare, Investment Banking, Retail, and Banking domains as well as Federal (HRSA) department.

Project Scope, Planning & Prioritizing Resource Requirements & Management Scheduling, Organizing & Time Management Complex Project & Program Leadership Multi-Vendor Environment Offshore – Onshore Model Operational Excellence Agile & SCRUM Methodologies Applications Development SDLC Strategic Planning Risk Mitigation Process Improvement Cost Reduction Project Team Leadership Key Stakeholder Relations Cross-Functional Communication Contract Negotiation Clarity Reports Project SharePoint Excel PowerPoint Agile Align OneNote Azure DevOps JIRA Confluence Automation Frameworks SAFe Scrum Master 5.1 certification ServiceNow ITSM tool experience.

Excels at coordinating complex, ever-changing project schedules while consistently exceeding quality expectations.

Facilitate team planning and tracking activities while coaching in Agile principles. Successfully transform the team’s waterfall mindset to Agile by developing effective training materials for teams to understand Agile delivery.

Facilitated Scrum of Scrum calls to build synergies and bridge communication among various technology teams. Implemented Agile mindset by conducting burndown chart, team velocity analysis, and continuous improvement initiatives. Worked as Agile mentor to transform Waterfall projects into Agile methodologies (such as SCRUM, Kanban, and Scaled Agile Framework (SAFe)).

AREA OF EXPERTISE

Agile/Scrum Framework

Collaboration

Requirements Gathering

Status Reporting

Conflict Resolution

Coaching & facilitating

Quality Assurance

Change Management

Project Management

Resource Management

Risk Management

Project Planning & Estimation

CORE COMPETENCIES

Methodologies

Agile (Scrum, SAFe framework, Kanban), SDLC, Waterfall Model

Agile Tools

TFS, Version One, Azure DevOps, Miro board

Microsoft Tools

MS VISIO, MS Office, MPP

Programming Languages/Tools:

C, C++, SQL, PL/SQL, Java, UNIX Shell scripting, qTest, Clarity, JIRA, and JIRA Align

CERTIFICATIONS

Project Management Professional (PMP)

SAFe Scrum Master 5.1 (SSM)

Certified Scrum Master (CSM)

CSTE (Certified software Test Engineer)

CLIENTS SERVED

Elevance Health (Anthem Inc), Horizon Blue Cross Blue Field (BCBSNJ), Healthfirst NY, Credit Suisse, JPMorgan, UHG

EDUCATION

Bachelor of Technologies (B. Tech) Comp.Science

PROFESSIONAL EXPERIENCE

Client: Federal (HRSA) Period: Sep 2024- Till Date

Role: IT Project Manager - ServiceNow through Technogenic

Projects: ServiceNow Implementations

Location: Rockville, MD(Remote)

Background: ServiceNow implementations – The Health Resources and Services Administration (HRSA), located in Rockville, MD, is an operating division within the Department of Health and Human Services (DHHS).

ServiceNow successfully implemented in several HHS OpDivs to manage IT assets, IT Operations (tickets), and workflows. With ServiceNow, enterprises can build a central configuration management database (CMDB). The ServiceNow IT Asset Management (ITAM) feature can leverage the CMDB to get real time visibility into licensing, compliance, support, contract positions for the managed software and hardware assets. An effective asset management practice at enterprise level will improve program efficiency, provide cost savings for managed IT assets, and can be integrated with the IT change management process. HHS also uses ServiceNow for tracking Enterprise Architecture (EA). ServiceNow EA application module has features such as Application Portfolio Management, Technology Portfolio Management, and Capability based Planning and Modeling.

HRSA currently utilizes the National Institute of Health (NIH) ServiceNow instance which is restrictive for HRSA Information Technology (IT) delivery service. NIH ServiceNow instance does not reflect HRSA business process, policies, or knowledge base. In 2021 HRSA conducted a couple of proof of concept (POC) with ServiceNow to begin discussion and initial concept design of a HRSA specific ServiceNow instance. The Fiscal year 2021 POC efforts were to establish the IT Service Module (ITSM). HRSA OIT is building off one of the existing POC for ITSM and is currently working on ServiceNow ITSM implementation to establish workflows for ITSM related services.

Responsibilities:

Worked on the below end-to-end implementations:

ServiceNow IT Asset Management (ITAM)

IT Service Management (ITSM) (DME Development Modernizations & Enhancements)

For both implementations we followed a structured approach to ensure successful deployment and adoption by application teams.

And here is the step-by-step process we followed to implement for both modules effectively:

As a Project Manager for the ITAM & ITSM enhancement projects, my role primarily involves facilitating clear communication between subject matter experts (SMEs) and IT partners. Organize and schedule meetings to gather and document both functional and non-functional requirements (FRs and NFRs), ensuring all aspects of the ITAM system are aligned with business goals and technical needs. I acted as a bridge between the business and IT teams, helping to ensure that the implementation meets both technical standards and end-user needs/wants. My expertise in documenting and translating requirements helps ensure a smooth flow of information and successful project delivery.

Run the daily scrum calls and work on product backlogs, Sprint planning and Sprint review and conduct Sprint Retrospection meetings.

In response to higher management's request for POCs (Proof of concepts) on every implementation, Architects, Lead Dev, and Lead BSA collaborated to gather initial requirements, conducted POCs, documented findings within the given timeframe, assessed IT processes for gaps and inefficiencies, selected the appropriate ServiceNow modules, and developed a roadmap with defined milestones and project phases.

Worked with Architecture closely to come up with Platform upgrades (Xanadu Upgrade) Project plan as well as ITAM HAM, SAM implementation Project plan.

Worked closely with QA team to establish the 508 Testing using the JAWS tool.

Management initiated planning and preparation based on T-shirt size LOEs, defined business objectives for ITAM and ITSM to improve asset visibility, automate workflows, and involve key stakeholders, while the team set up ServiceNow environments, ensured appropriate instance access, enhanced user roles and permissions for secure access, and mapped asset data and ITSM processes within the CMDB

Implemented IT Service Management (ITSM) in ServiceNow based on the incident categories, prioritization rules, workflows, and SLAs, enabled self-service portals and AI-driven resolution (Requirements are in still in-progress) established problem management workflows with proactive issue identification and automated resolution (e.g.: If scheduled deployment is not completed and ticket is not closed properly the SLAs will kick-in to send out appropriate emails to the managements as part of the next steps) structured change management with defined change types, CAB approvals, automated risk assessments, and CI/CD integrations. Our team worked with CMDB to set up the discovery tool integration, CI relationship mapping, and performed continuous audits and developing a service catalog with automated approvals and self-service capabilities.

workflow assessments to ensure compliance and facilitated training and change management by educating IT staff and SMEs and end users, created KBAs knowledge articles, and driving adoption while continuously monitoring performance, optimizing workflows, and maintaining compliance and security and successfully deployed multiple enhancements in the ITAM & ITSM in production.

In which we had successful ServiceNow ITAM & ITSM multiple implementations per quarter, and we had great to gather strategic approach, seamless integration, and continuous optimization to maximize efficiency and we added great value to the organization

Implemented IT Asset Management (ITAM) in ServiceNow to manage all IT assets, including both hardware and software, across their entire lifecycle (from acquisition to retirement with retention policies). In ITAM we focused on tracking, managing, and optimizing the use of IT resources, ensuring compliance, and maximizing the value of IT investments with all required WSR reports on a weekly basis to the management.

Monthly Governance deck with COR’s.

Implemented Hardware Asset Management (HAM) in ServiceNow by defining the hardware lifecycle stages from procurement to disposal, integrating discovery tools like ServiceNow Discovery

Implemented Software Asset Management (SAM) in ServiceNow by importing and normalizing software data with SAM Professional, configured license reconciliation for compliance tracking, enabled automated remediation for software usage violations, and optimized software spend by analyzing licensing and removing unnecessary applications after confirming with application teams.

PROFESSIONAL EXPERIENCE

Client: HCSC Period: April 2024 – August-2024

Role: Test Program Manager

Projects: Commercial

Location: Iselin, NJ

Projects: SCP – Prime carrier code implementations for NM, OK, TX,OH states.

Responsibilities:

Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes, with full accountability for project results.

Facilitates daily stand-up, iteration planning, sprint review, iteration retrospective.

Organized and facilitated daily stand-ups, iteration planning, reviews, retrospectives, release planning, Demos, and other Scrum-related meetings.

Work with team to embrace Agile Core values, adopt, and apply Agile Principles

PROFESSIONAL EXPERIENCE

Client: Elevance health (formerly known as Anthem, Wellpoint) Period: Aug 2015 –March-2024

Role: Test Program Manager

Projects: Commercial

Location: Iselin, NJ

Projects worked in Anthem: VIDA migrations (Separating Life& Disability business from Elevance health), LINK programs budget >5 millions of each program, (Digital NV HMO, High performance network operations), AIM Membership API, Commercial migrations projects, CDH Product, implementations of Large Group, Small Group and new product launch (CDHP Consumer Driven Healthcare Product),

Handled projects related to CMS Medicare and Medicaid (CMS) standards like ACA(Affordable care act), Central Facets Enrolment and Claims processing areas.

Responsibilities:

Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes, with full accountability for project results.

Prepared the overall Test Strategy and Test Plan for the entire program – Including platforms (AIM web portal, WGS E&B, ISG E&B, FACETS, ACES, NASCO, CS90, CHIPS, FCS, DMS, PSD, EHUB, EOB Hub, Solution Central, Broker Portal, Employer Portal, WGS Claims ITS and NON ITS, GBD Claims, ITS & NON-ITS Claims, CCB WGS & WGS Pricing, ACM, UM Authorization, Sydney Portal, CIW, Checkwrite, Facets, ACES,NASCO,IVR, EDI, EET, Member Management-ID card generation, SOA, Pharmacy, Medical, Dental, Vision)

Facilitates daily stand-up, iteration planning, sprint review, iteration retrospective.

Facilitated team breakout sessions in PI Planning and led the team on the train to commit to Team PI objectives during PI planning. Participated in Scrum of Scrums and ART Synch meetings to discuss the dependencies with other agile teams.

Coordinate with External vendors like AIM, Alegeus, Caremark, CVS et.,

Coordinate with Dev, SIT, UAT and E2E teams on daily basis and conduct meetings to track the daily status.

Deliver technical oversight on work performed by Client FTEs and other vendors. Coordinate with other IT Project managers and business project managers on daily basis to discuss the progress of assigned programs. Anticipate and eliminate potential risk factors to keep a seamless flow of work throughout projects. Update senior management, project teams, and business stakeholders regarding ongoing program status through timely reporting. Collaborate with scrum test teams to complete programs within the allocated budget and time. Monitor program status by actively participating in PI sessions and daily scrum meetings. Manage all aspects of large enterprise programs and complex strategic projects from inception till completion.

Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding among projects members.

Leads team effort in relentless improvement, defining and implementing improvement stories to increase the velocity and quality of the program.

Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments.

Learn from recent projects to identify and recommend improvements, cost-saving initiatives, and substitutions to positively impact current and future project budgets or schedule.

Managing and coaching two Agile teams with Agile scrum roles and responsibilities

Organized and facilitated daily stand-ups, iteration planning, reviews, retrospectives, release planning, Demos, and other Scrum-related meetings.

Work with team to embrace Agile Core values, adopt, and apply Agile Principles

Used JIRA Align to manage new ideas, prioritize feature backlogs, and track progress with real-time roadmaps and standardize tools and reporting across many agile teams.

Facilitates daily stand-up, iteration planning, sprint review, iteration retrospective.

Worked with the Product Owner on Artefacts Such as Product Backlog, Sprint Backlog, Sprint Burn down, and Release Burn down charts.

Maintained and published weekly status reports.

Impact analysis of business requirements, highlighting the feasibility and concerns for implementing the

same by considering the architecture and operational limitations.

Supports healthcare products, and as the entire healthcare system I weaved with each other by a hospital or provider with other entities, such as insurance companies (i.e., Medicare, Medicaid, BlueCross Blue Shield), patients, regulatory authorities, and healthcare and life science solutions.

Led 20+ teams in the successful development of 10+ projects, resulting in $10 million+ revenue.

Utilize work-breakdown structure (WBS) to ensure appropriate allocation of resources based on cost.

estimates and develop manageable scheduling for completion of deliverables.

Communicate primary business concerns to developers and request feedback from developers on

Technical priorities, ensuring on-time completion of quality software.

Technologies: WGS (Mainframes) Enrollment, Claims, Digital, Mobile, SOA, Qtest integration with JIRA, JIRA align, JIRA Confluence.

PROFESSIONAL EXPERIENCE

Client: Elevance health (formerly known as Anthem, Wellpoint) Period: Aug 2015 – Present

Role: Test Program Manager

Projects: Commercial

Location: Iselin, NJ

Handled projects related to CMS Medicare and Medicaid (CMS) standards like ACA (Affordable care act), Central Facets Enrolment and Claims processing areas.