Customer Service Inventory Management
Resume:
Mara Ceres Lafontant
Dallas, TX ***** ***********@*****.*** 469-***-****
Skills
● Customer Service
● Communication
● Documentation Management
● Microsoft Office Suite
● CRM Software
● Order Processing
● Team Collaboration
● Time Management
● Problem Solving
● Attention to Detail
● Leadership
● Guest experience
● Inventory management
● Cash handling and register operations
● Ordering and stock control
● Store maintenance and organization
● Supervising and motivating a team
● Training and developing staff
● Delegating tasks efficiently
● Conflict resolution
● Managing store budgets
● Preparing daily and weekly financial reports
● Cash reconciliation and balancing
● Profitability analysis
● Problem solving
● Time management
● Sales and marketing
Relevant Professional Experience
Assistant Manager Quiktrip, Dallas Tx December
2023 to Present
● Supervising and motivating a team
● Training and developing staff
● Conflict resolution
● Handling customer complaints and concerns
● Inventory management
● Cash handling and register operations
● Ordering and stock control
● Store maintenance and organizationing
● Addressing unexpected challenges in the store
● Managing emergencies or urgent situations
● Time Management
● Delivered exceptional customer service by actively listening to customer needs and providing accurate product information.
● Demonstrated reliability and punctuality by consistently arriving on time and meeting performance goals.
● Collaborated with the team to maintain store cleanliness, ensuring a positive shopping environment.
● Assisted in restocking products and organizing store shelves to maintain a streamlined, efficient layout, aligning with Aldi’s value of simplicity.
●
Customer Service Manager
Spa Skynvee, Desoto, TX May 2022 - November 2023
● Enhanced customer satisfaction by providing concierge services and promptly addressing inquiries upon arrival.
● Streamlined appointment scheduling and order placement by efficiently managing phone lines and customer interactions.
● Increased customer engagement by creating informative flyers that highlighted product offerings and promotions.
● Maintained accurate records of customer interactions and transactions, ensuring all documentation was up to date.
● Handled customer complaints professionally and efficiently, maintaining a focus on problem-solving and customer satisfaction.
● Consistently exceeded sales goals through attentive customer service and product knowledge.
● Promoted team collaboration by fostering a positive and supportive atmosphere with colleagues.
● Managed inventory, stocked shelves, and ensured products were always available, reflecting Aldi’s value of consistency and reliability.
● Upheld store cleanliness and organization, ensuring all products were presented according to company standards.
● Assisted in the training of new team members, contributing to the development of a strong, responsible team.
Trainer
Chick Fil A August 2019 - April 2022
● Boosted customer experience by warmly welcoming guests and ensuring prompt service during peak hours.
● Maintained cleanliness and organization in dining areas, adhering to health and sanitation guidelines.
● Led orientation sessions for new hires, ensuring they understood company culture, safety procedures, and customer service expectations.
● Developed training materials and resources to help team members improve their performance and skills.
● Monitored trainee progress and provided ongoing feedback, setting measurable goals to ensure growth.
● Conducted refresher courses and team meetings to reinforce company values and promote continuous improvement.
● Supported management in maintaining a high standard of operational excellence and customer satisfaction.
Education
Associate in health science
Dallas College Richland Campus, May 2022
Certifications
Microsoft Office Specialist Certification: Word 2019, 2022 Languages
Haitian Creole – Fluent
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