Customer Service Front Desk/Program Tech
Resume:
PATRICIA CUNNINGHAM
EXPERIENCE
CRST Transportation, INC.
Driver Support Coordinator
In this position I act as receptionist and front desk agent for the training center and terminal in Jurupa Valley, CA. In addition, I act as MOD when no managers are present. I also answer the inspection, unsafe driver, HAZMAT, and accident reporting hotlines and take information from drivers calling in to report an issue or the public calling because they are reporting alleged unsafe driving. One or more days a week I drive shuttle van picking up and dropping off drivers and or students at bus and train stations or errands as needed. First Service Residential
On-site Administrator for HOA 2019 - 2021
My first priority was always customer service. I advocated for the owners and acted as liason for the Board of Directors. In this position I assisted the property manager with monthly board meetings including agendas, special requests, hearings for violations, etc. On-site I took reservations and deposits for the community center for parties, pool usage (during covid pool was restricted to appointment only use) issued parking passes and sold gate access devices such as remotes and electronic window stickers. I actively listened to complaints and issues from homeowners and relayed them to the board and manager. Once a week I did property inspections and subsequent violations pertaining to association bylaws and community rules such as landscaping and parking then entering them into database and other company software applications. I took pictures and documented all violations for subsequent follow up inspections.
American Honda Motors
Receptionist (Contingent) 2017-2019
As the receptionist, I use my customer service skills continuously to answer calls and attend to visitors; checking identification and issuing badges. The receptionist supports management and staff alike. In this position, I am responsible for accepting and sorting FedEx and USPS for the facility including the Customer Support Center, the warehouse, and management. I also create the shipping labels for outgoing FedEx and package materials and documents for afternoon pickup. I welcome each visitor with professional courtesy and a positive demeanor. I answer all calls with a smile in my voice. On a daily basis, I help associates with everything from misplaced badges and delivery of lunch orders to lost keys. It is my responsibility to refund vending machine losses and to maintain the cash log pertaining to refunds. One of my main responsibilities is to watch as associates badge in so I can ensure all entries by badge are in accordance with corporate policy. Each day I inventory visitor and vendor badges at the beginning and end of my shift to ensure security. Pacifica Hotel Company, Cambria CA 2015-2016
Guest Service Agent
My role as a GSA or Front Desk Staff was to ensure all guests have a positive experience and to make sure all of their needs are met. In addition to utilizing software to take reservations, post charges and payments, check in and out guests, run reports and search for pertinent data, I answered phones and made reservations, assisted guests with restaurant reservations, performed concierge duties, ensured guest safety, and provided outstanding customer service. Throughout my career with Pacifica Hotels, I worked full time between two different properties on Moonstone Beach and filled in at other properties as needed. Alaska Department of Environmental Conservation, Anchorage, AK 2005 - 2014 Environmental Program Technician (2010 to 2014)
I was the Environmental Program Technician for the Marine Vessels Section of the Industry Preparedness Program. In addition to the duties described below, I had additional responsibilities and duties pertaining to the regulation of marine vessels carrying petroleum products for cargo and for non-tank vessels carrying fuel for operational use.
Lead Office Assistant (2005 to 2010)
I Supervised two administrative assistants; was certified by the State of Alaska as a hiring manager and was solely responsible for the posting of open positions, contacting potential candidates, scheduling and conducting interviews, checking references, selecting the candidate for hire while ensuring strict adherence to State hiring policy and procedures, including but not limited to preparing correspondence to all applicants (as many as 150 plus) with the status of their applications and contacting and scheduling applicants chosen for interview. After the hiring process was complete and a candidate was chosen I was then responsible for training, supervising and writing performance reviews for all administrative staff. Aside from my duties as hiring manager, I also reviewed and edited technical writing from the Industry Preparedness Program staff to ensure compliance with state formatting and regulatory requirements as well as delegating tasks and workloads to appropriate administrative staff; monitored all documents prepared as Document Unit Leader in oil spill exercises. In addition, I would conduct regular database entry; develop spreadsheets and other pertinent documents through the Microsoft Office Suite; including daily interaction with the public in person and via telephone, including government officials, stakeholders, and industry representatives. Anchorage Neighborhood Health Center, Anchorage, AK 2005 Appointment Operator
Responsible for client in-bound appointments of two health centers; responded to patient inquiries; noted important messages for doctors and clinicians; managed heavy call volumes in the call center; and interacted with all levels of management and personnel.
AT&T Wireless, Livermore, and Anaheim Hills, CA 2002 - 2003 Customer Service Representative
Responsible for fielding phone calls from cellular customers; responded to billing inquiries; represented company on all levels of customer service; guided customers through phone service issues by implementing a step-by-step instruction process and troubleshooting technical problems. California State Automobile Association/ AAA, Livermore, CA 2001 - 2002 Emergency Road Service Customer Service Representative Handled hundreds of customer calls on a daily basis; provided professional advice and assistance to all clientele regarding emergency roadside assistance; fielded calls to appropriate parties to address client needs; documented all calls in appropriate company developed software program. Silverado Resort - Reservations - Napa Valley CA 2001 Reservations Agent
Managed all reservations for four-star resort country club; developed shift calendars for all staff within reservations department; and, managed accounts receivable. Manteca Inn 1997 - 2000
Front Desk Manager/Back Office Accountant
Supervised staff of 59-room motel; handled all accounting needs including computer based ledger entry and hard copy documentation; solely worked in both accounts receivable and accounts payable; developed and distributed staff pay-checks; addressed all clientele needs; trained all incoming desk staff for the motel; terminated employees at the discretion of the general manager of the hotel EDUCATION / AWARDS / CERTIFICATIONS
Norco Sr. High School, Norco, CA
Alaska Department of Environmental Conservation, Anchorage, AK Outstanding Performance Award 2007 - 2013
Five-Year Achievement Award 2010
CompuCom, Anchorage AK
Word Level 3 2006
Word Level 2 2006
Alaska Computer Brokers, Anchorage, AK
QuickBooks Fundamentals 2008
Patricia Cunningham
13502 Laurel Ct.
Eastvale, CA 92880
Cell Phone: 760-***-****
Email: *********@*****.***
Objective: I am available to discuss a challenging position where my experience and expertise can be utilized to our mutual benefit.
Qualifications:
I am experienced in all aspects of customer relations and service. Including, but now limited to, front and back office management, AR/AP, hospitality guest and employee relations, training, scheduling, office machines, filing, multi-line phones, and heavy call volumes, call center operations and procedures. I take pride in my work and in my success. I deal well with all levels of management and with all levels of personnel. My willingness to succeed and become a valuable asset to my employers is just one of the qualities that make me a valuable and reliable employee.
References:
Tim Poplin CRST
Manager
John Kotula
Retired, ADEC 907-***-****
Rebecca Spiegel, ADEC
Office 907-***-****
Cell 907-***-****
Graham Wood, ADEC Office-
Cell 907-***-****
Erin Tobias, Pacifica Hotel Company
Fireside Inn on Moonstone Beach
Office 805-***-****
Cell 805-***-****
Contact this candidate