Customer Service Call Center

Heidi Pawlowski

************@*****.*** 224-***-**** Schaumburg, IL

SUMMARY

Dedicated Customer Service Professional with 7 years of experience in call center environments, specializing in handling complex inquiries and providing exceptional customer support. Proven track record in maintaining high availability and mentoring new associates. Seeking Customer Service Representative role to leverage strong communication skills and expertise in customer satisfaction. WORK EXPERIENCE

Dovenmule Mortgage Lake Zurich, IL

Customer Service Representative Oct 2022 - Feb 2024

• Maintained 80% availability to efficiently address and resolve complex customer inquiries within an inbound ACD Call Center environment.

• Supported departmental operations by applying extensive knowledge of loan servicing practices, procedures, and policies.

• Mentored new call center associates and facilitated appropriate research requests for specialized departmental inquiries. Service King Collision Repair Rolling Meadows, IL

Inbound Customer Service Representative Jul 2021 - Oct 2021

• Managed over 50 inbound and outbound calls daily, addressing customer inquiries, billing questions, and service requests.

• Facilitated appointment scheduling and sales closures while maintaining high efficiency in a fast-paced call center environment.

• Processed payments and resolved customer issues, ensuring a high level of service and satisfaction. AllianceRx Walgreens Prime Bannockburn, IL

Patient Care Coordinator Oct 2020 - May 2021

• Managed over 50 inbound and outbound calls daily, ensuring efficient communication and information dissemination.

• Utilized computer applications for database management and word processing to support customer service operations.

• Facilitated order placements and provided account information, conducting follow-ups to ensure customer satisfaction. CVS Pharmacy Mount Prospect, IL

Call Center Representative Feb 2019 - May 2019

• Managed over 50 inbound and outbound calls daily, delivering accurate information, taking messages, and transferring calls to appropriate individuals to ensure seamless communication.

• Utilized computer applications for database management and word processing to efficiently process customer orders and provide accurate account information, ensuring high levels of customer satisfaction through diligent follow-up. First American Real Estate Tax Service Elgin, IL

Tax Specialist Aug 2005 - Jan 2010

• Calculated taxes owed or overpaid using appropriate tools, ensuring accurate completion of tax forms by applying all relevant adjustments, deductions, and credits.

• Verified and corrected data entry and calculations on tax forms prepared by others to ensure accuracy and compliance with tax regulations.

EDUCATION

Elk Grove High School

High School Diploma

Elk Grove Village, IL

SKILLS

Customer Service • Data Entry • Excel • MS Office • Outlook • Word • Time Management • Pharmacy • Healthcare • Tax Experience • Computer Skills • Phone Etiquette

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