Customer Service Crew Member

Rachel B. Krotje

**** * ****** **, ********, CO *0226

720-***-****, *******@*****.***

OBJECTIVE I am a dedicated, outgoing, and organized with a passion for problem solving, time management, and teamwork. Seeking a position in the medical industry to expand my mixed background in education, customer service, and community engagement. I’m looking to grow in this role, as I’m flexible, dependable, and love the work I do.

EXPERIENCE

Lyft/ Uber/ HopSkipDrive

Driver, Crew Member March 2020- Present

5 star rated Lyft and Uber driver, complimented the most for my friendliness.

Child caregiver driver for HopSkipDrive where I transport children at 100 percent on time arrival rate

Strive to make my passengers feel comfortable through safe transportation in my clean vehicle, engaging in conversation when they would like to talk or want tips or suggestions on what to do in the Denver Metro

Elected by fellow drivers as Colorado’s Uber Crew Member where I help represent fellow drivers in solving various driver challenges with regards to the app

HSS a Tarian Group Inc.

Recruiter, April 2022- April 2023

Maneuver through the ICIMs and Paycor database for qualified candidates for security positions in airports and hospitals.

Conduct phone screenings and interviews using detailed information about each position that HSS has to offer.

Works with hiring managers to ensure I understand the position and shifts in which I am hiring.

Provide information on the position to the candidate to ensure it is the correct fit for them.

Assist in onboarding and scheduling for training where needed

Continually communicate with the candidates and hiring managers to ensure the candidate receives the information they need to begin their position with us

Collaborate with other recruiters to ensure I’m using the best recruiting practices.

Commutair Airlines

Flight Attendant, June 2021- February 2022

Provide exceptional customer service by communicating travel information and providing food and beverage service

Effectively communicate safety and security requirements through CFR knowledge and ensure compliance

Maintain a professional and calm demeanor, ensuring passengers have needs met and are comfortable

Provide first aid and emergency care if needed.

Reliable no matter what the schedule and stay current on FAA requirements and classes

Communicate with pilots to ensure they have everything they need, and the flight goes smoothly

Adequately communicate with gate agents to ensure passenger transition from the terminal to the plane is smooth, efficient, and comfortable

HCA Healthcare

Surgical Scheduler, August 2020- May 2021

Utilized AllScripts Software for data entry into Advantx software to schedule patients and updated Advantx with client data

Verified insurance in Encircle and calc ulated patient amounts due

Greeted patients at door, conducted check in duties, helped with patient paperwork, and prepared charts for nursing staff to admit patients

Ensured COVID-19 protocol was followed in the lobby and sanitized surfaces regularly

Maintained excel spreadsheets for COVID testing and performed cases in our computer system

HC Elite Services

Amazon Delivery Driver, June 2020- March 2021

Operated Amazon Flex app to scan packages and navigate routes as solo delivery driver

Drove to delivery station to retrieve, scan, and load packages

Maintained steady pace to deliver 250-300 packages to around 200 destinations in an 8 hour time frame, all while utilizing the EMentor app to record safe driving records

Followed COVID-19 protocol including following customer instructions on package placement

Secured packages in a safe location out of site from the street

Transstates Airlines

Flight Attendant, March 2019- April 2020

Valedictorian of initial class training

Communicated with pilots and gate Agents and preflight aircraft

Greeted passengers, made regulatory announcements, provided safety demonstration, and ensured all passengers and luggage/ galley items were secure for movement

Provided snack and beverage service to passengers while ensuring their safety throughout the duration of the flight

Organized and ordered items for galley and clean and organize the cabin for passengers on the next flight

Keller Williams Success Realty- Lisa Rabe Team

Transaction and Marketing Coordinator, April 2018- July 2020

Completed all client paperwork processing for both listings and contracts

Drafted condo, townhome, detached Home, and land listings

Created and ordered fliers and for sale sign placement as well as updated Zillow

Maintained Facebook Page

Processed green sheets for commission and obtained transaction spreadsheet

Kids Adventures

Co-Director, September 2016- April 2018

Facilitated group in activities and games

Performed first aid when necessary

Communicated with the KA staff, school staff, and parents to ensure a safe environment for the students

Maintained payment system and scheduling for families

Attended continuous trainings involving standardization within the company, state reporting processes, and KA computer software

Mountain Resource Center

Parents as Teachers Educator, December 2016- August 2017

Conducted personal visits with families with children pre-natal through age six in Clear Creek and Gilpin Counties using the Parents as Teacher’s curriculum

Facilitated child and family screenings, including the Ages and Stages questionnaires, hearing and vision, depression screenings, etc.

Organized PAT group meetups

Maintained data compliance for the MIECHV grant through the Visit Tracker Database

Evergreen Parks and Recreation, Evergreen, CO

Lead Teacher, May 2016- September 2016

Lead and organized mixed age group of 5-13 year olds in summer camp activities and adventures

Provided comfort and flexibility in scheduling by understanding the group dynamics and needs for the day

Communicated with parents on their children’s days, upcoming activities, and paperwork

Safely and efficiently transported children in 15 passenger van to different activities and fieldtrips

Elk Creek Elementary Volunteer Work, Pine, CO

School Store Coordinator, PTA Secretary, Committee Chair, Robotics Coach May 2015- February 2019

Organized restart of school store for children at Elk Creek Elementary by coordinating with staff members on times and rounding up volunteers

Counted inventory and reordered and restocked items as necessary

Recruited for PTA secretary because I reliably showed up to meetings and documented events and discussions

Documented and organized all activities and volunteers as cub scout committee chair

Collected member dues and communicated with families and community members to ensure a successful program

Learned and coached a team of fourth and fifth grade students through preparing for a Lego Robotics competition

Household, Conifer/ Lakewood, CO

Parent, March 2007- Current

Our family moved to Conifer, CO, and I took time off work for this move to establish my young children into a new community. I’ve since moved to Lakewood and have two high school children at home.

Tutor Doctor, Highlands Ranch, CO

Tutor, November 2013-February 2015

Worked with elementary and middle school students throughout the Denver metro four evenings a week in both math and reading skills.

Developed both remedial and enrichment materials based on student and family need, flexibly maintained a schedule based on family needs, and communicated regularly with parents and school personnel

Inputted session data, including appointments and session summaries sent to the families, into a program called Big Apple

Colorado ESL Refugee Program, Aurora, CO

Volunteer Tutor, September 2013-February 2014

Attended a day long training to provide volunteer tutoring services to refugees learning English

Spent a few hours weekly with a Somali family in Aurora teaching the reading and writing of English to the entire family

Assisted the school age children with homework and provided community so that the family could access programs within their community

Club Z! Tutoring, St. Paul, MN

Tutor, Program Coordinator, October 2009-February 2015

Provided numerous families throughout the metro area with supplemental education services by going to their homes or public settings and tutoring in either math or reading using the curriculum provided

Managed the paperwork process between our 50+ tutors, our franchise office, and the local school districts including learning plans, attendance sheets, progress reports, and invoices

Conducted orientations for new tutor hires.

Placed many tutors with families and worked with tutors to ensure that student placements were successful, giving tips for scheduling and teaching tools

Made family calls regarding the program and maintained spreadsheets for programs in WI, WA, IL, CA, CO, NV, and OH

EDUCATION

The University of Wisconsin, Madison, Wisconsin 2006

One year of work toward a Master’s Degree in Multicultural Education obtaining a 4.0 GPA

Texas Tech University, Lubbock, Texas 2005

Bachelor of Science in Multidisciplinary Studies, Magna Cum Laude, 3.85 GPA

Eastern New Mexico University, Ruidoso, NM 2002

Associate of Arts in General Studies with a GPA of 3.9

Ruidoso High School, Ruidoso, NM 2001

GPA of 4.15

CERTIFICATIONS AND RECOGNITIONS

Circle of Excellence Award August 2021 for exceptional customer service

FAA Flight Attendant Airman Certification earned. Completed two initial FA trainings.

Valedictorian of the TSA FA class April 2019

Exceptional Coach Award, Lego Robotics November 2016

Passed Praxis II Elementary Education exam with score of 197 out of 200 obtaining a K-6 CO teaching certification 2016

Completed Parents as Teachers training for both Foundations I and II 2017

Mild/ Moderate special needs experience and training 2013

CPR and First Aid training current

Dean’s Honor Roll and President’s Honor Roll, Golden Key National Honor Society, Gamma Beta Phi Honor Society, Kappa Delta Pi Education Honor Society, Texas State Teachers Association- Student Program, The Chancellor's List, 2001-2005

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