Customer Service High School

Javier B. Marquez

**** ******** ***** ***** ******, Texas 77365 ● 832-***-**** ● *****************@******.***

EDUCATION

Grand Oaks High School, Spring, TX

Aug 2021– May 2025

●Weighted GPA: 4.59

●Class Rank 149 out of 890

●Sat: 1310

Bilingual Proficiency

• Spanish

AP/DC Classes Taken

• Economics

• English IV

• Calculus AB

• Statistics

• Environmental Science

• Government

• Physics C Mechanics and Electromagnetism

• Computer Science Principles

• English III

• Art History

• Psychology

• Biology

• Physics 1

• US History

• World History

WORK EXPERIENCE

Texas Installs TX, Houston

Business Intern 05/2023 - 07/2023

• Developed efficient procedures for data capture, ensuring that all projects were completed on time.

• Built effective relationships with stakeholders by providing prompt responses to queries or concerns.

• Processed incoming invoice requests in a timely manner.

• Ensured compliance with company policies, guidelines, and regulations when entering information into databases. • Maintained an up-to-date knowledge of relevant industry trends to provide quality customer service.

• Worked closely with clients to ensure the accuracy and completeness of collected data sets.

• Reviewed source documents to locate and enter data in specific data fields.

• Effective over the phone communication with customers and stakeholders. • Was responsible for the billing of tens of thousands of dollars worth of merchandise per week • Dealt with companies such as D.R. Horton, Highland Homes, Electrolux, General Electric, Sun-Zero, Perry Homes

Texas Installs TX, Houston

Finance Internship 05/2024 - 07/2024

• Created an Excel spreadsheet to track invoices and payment due dates

• Created a file for all orders within the company, including client information, deposit/withdrawal amounts, •and account balances Created an Excel spreadsheet to track customer ticket queues and completed tickets

• Reorganized the accounting department by implementing a new process and reducing the time required to complete a transaction from 10 minutes to 5 minutes

• Maintained files on current and potential customers

• Attended and chaired board meetings.

• Offered strong customer service skills, keeping customers satisfied and increasing sales.

• Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

•Shadowed the CEO in temporary assignments, presented at meetings, stayed in the company headquarters during my internship

Mover

2023-present

• Helped people move out of their homes and into their new ones

Pet Sitter

2022-present

• Provided care for pets while parents were out of town

HONORS, AWARDS, and CERTIFICATIONS

Rice University Course Completion Certificate

Rice- Earned in 2024

Relevant skills: Description of impacts of economic policies and putting economic theory into real-world practice

GROWL Award

2021-2024

Great Learning Excel Certificate

Great Learning- Earned in 2024

Relevant skills: Efficient use of Excel, data management, and organization

National Honor Society

National English Honor Society

2024-Present

2024-Present

EXTRACURRICULAR/VOLUNTEER ACTIVITIES

Austin and Broadway Elementary, Conroe Independent School District

2021-2024

• Helped staff members move their items into the offices and classrooms

• Moved furniture and helped organize books, goods, and accessories for teachers

Management; Distribution of Goods in Honduras

2021-2024

• Shipped hundreds of hygienic goods, clothes, shoes, and food to locals in Honduras

• Would take donations to a public hospital

• Goods were to be distributed throughout communities and food was provided for those in need

• Saw a vision to tell those in need and maintained goal in mind

• Gave locals the opportunity to choose what they can receive as well as buy food for some

• Shipping crate was bought/rented for product transportation year round

Leading role in managing workers construction workers in Honduras

2022-2024

• Helped build the town's main road and houses in the community

• Delegated job duties and schedules for workers

• Responsible for overview of some workers for a period of time

• General area saw a 36% boost in motivation and eagerness to work

• Maintained high standards for work to ensure efficient and good work is performed

Taught English to Youth in Honduras during the summer

2021-2023

• Would go to the local school, and teach English to students

• Growth was shown due to effective teaching practices

• Saw a 200% increase in growth

• Established appropriate relationships with the students to make learning seem more fun and engaging

Rice Summer Pre-college Program

2024

• Studied the relationship between business and economic markets

• Learned how labor markets and loanable funds affect the common markets

• Capstone project demonstrating what we learned

• Received recognition from Rice university with certificate of completion

Soccer Coach

2022-2023

• Coached soccer to children in Honduras

• Practices four days a week for two weeks and games on Sundays

• Helped the children develop leadership and communication skills on and off the field

• Led a team to have zero red or yellow cards in total, maintained good sportsmanship regardless of win or loss

Skills

• Critical Thinking, Leadership, Customer Transactions, Product Knowledge, Team Goals, Performance Improvement, Purchasing Procedures, Updating Prices, Excellent Communication, Attention to Detail, Teamwork and Collaboration, Communication skills, Time management, Microsoft Excel, Leadership, Documentation review, Bilingual, Excel certified, Initiative, Commitment, Creative, Good judgment, Teamplayer, Socially conscious

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