Customer Service, cash handling, inventory
Resume:
CYNTHIA MARIE RATLIFF
Summary
Experienced Manager bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with fast learning ability. High energy and outgoing with dedication to positive guest relations. High volume dining, customer service, cash handling background.
Highlights
●Works well under pressure
●Exceptional interpersonal skills
●Understanding food ingredients
●Sale techniques
●Point of sale (POS) system operation
●Food safety understanding
●Upbeat, friendly, and positive
●Highly responsible and reliable
●Organized
●Clean and neat appearance
Service Profile
●Incredible memory with the proven ability to quickly learn all aspects of new menus and specialties.
●Reputation for putting guest at ease, handling large crowds, and maintaining composure in stressful situations.
●Talented at lifting and carrying large amounts of food safely, securely, and gracefully.
●Dedicated to maintaining a clean dinning room and adhering to all safety and legal standards.
●History of providing clear, polite, and positive communication with diverse guest and co-workers to ensure seamless order placement.
Experience
IHOP - Lakeland, FL 2011-2013
3427 US Highway 98 N 33809
Server/Hostess
Hostess
●Welcomed all customers in a cheerful manner to take reservations.
●Escorted customers to their tables with consideration of wait staff coverage and customer preferences.
●Serve the first point of all customer contact on the phone or in person.
●Inform management of any special customer request.
●Assist in preparing the dinning room for any upcoming functions.
●Assisted in maintaining a clean and safe workplace.
Server
●Explained food menu items to guest and made recommendations.
●Prepared drinks and food, delivered to table in a orderly fashion.
●Engaged guest through facility fun protocols for birthdays and other special events.
●Delivered exceptional, friendly, and fast service.
●Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.
Cracker Barrel - Fort Myers, FL 2013-2014
4260 Boatway Rd. 33905
Server
●Deliver exceptional, friendly, fast service.
●Remove each course from table and refill drinks.
●Properly respond to service issues and alert manager when needed.
●Monitor dinning room to ensure optimal guest experience.
●Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.
Cracker Barrel - Clemmons, NC 2014-2015
6420 Sessions Ct. 27012
Server
●Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.
●Assisted guest with making menu choices in a informative and helpful fashion.
●Appropriately suggested additional items to customers to increase restaurant sales.
●Regularly checked on guest to ensure satisfaction with each food course and beverages.
●Consistently adhered to quality expectations and standards.
●Routinely cleaned table lines, table settings, glassware, windowsills, carpet, counters, floors, storage area, and service refrigerators.
IHOP - Clemmons, NC 2015-2016
6305 Allegacy way 27012
Server
●Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.
●Regularly checked on guest to ensure satisfaction with each food course and beverages.
●Remove each course from table and refill drinks.
●Explained food menu items to guest and made recommendations.
●Prepared drinks and food, delivered to table in a orderly fashion.
Tripps - Winston- Salem, NC 2017-2018
3286 Silas Creek Pkwy 27103
Server
●Explained food menu items to guest and made recommendations.
●Tell the specials of the day to each of my tables.
●Be a team player and run any food that is in the window, when a runner is called.
●Team bus. (work as a team to clean tables in a orderly fashion.)
●Clean my section in a orderly fashion.
●Letting the host know when my tables are clean.
Manager (Kitchen, Expo)
●Involved in the recruitment, training, coaching, disciplining, and retention of staff.
●Expedite food out of the window in a reasonable ticket time.
●Garnishing the food when needed.
●Calling for a runner, to take the food to the table.
●Labeling everything that doesn’t have a day dot.
●Checking each station before that person goes home. ( Grill, Fry, Sautee, and Pantry.)
●Scrubbing the kitchen floor with degreaser and the squeegee the floor after spraying it with the hose.
●Counting inventory on what we sold for the day and running the report, comparing numbers and putting numbers into the system.
Manager ( Floor leader)
●To consistently provide, and ensure that staff under supervision provide a high level of work performance and customer service.
●To solve and manage guest issues as they arise and refer to the senior management team when necessary.
●Ability to assimilate complex information, data, etc…. adjust or modify to meet the constraints of particular need.
●Able to work with and understand financial information and data and basic arithmetic functions.
●Multi task.
●To take things off of a ticket for the guest or sever (comp, void, Guaranteed)
●To be a effective listener to understanding, clarifying and resolving the concerns and issues raised by co-workers and guest.
Education
2007-2010 Western High School
Spring Arbor, MI
Graduated with High School Diploma
●Achievement
●Honor roll
●JROTC Program made rank of 2Lt Senior year
●Head of newsletter in JROTC
●Serv safe
Languages
Main Language spoken is English, briefly speak Spanish
References
●Rick Roberts # 1-863-***-****
●Wendy Urban # 1(336) 978-8088y
●Jerry Rivers # 1-804-***-****
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