Customer Experience Data Entry
Resume:
JET
ABIANG
***********@*****.***
Temple City, CA 91780
Proven leader and efficient problem-solver, excelled at Tesla & Volvo by streamlining processes to exceed targets. Demonstrated reliability and strong work ethic, enhancing team productivity and customer satisfaction. Effective in communication and adept at fostering teamwork. Achieved significant improvements in operational efficiency and customer experience.
PROFESSIONAL SUMMARY
Volvo Of Orange County - Service Greeter
Santa Ana, CA • 07/2023 - Current
WORK HISTORY
Streamlined service appointments by efficiently checking in customers and gathering relevant information.
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• Managed approximately 30 service appointments daily. Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
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Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
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Resolved minor issues independently while escalating more complex concerns to management when necessary.
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Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
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Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
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Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
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Participated in regular training sessions, staying up-to-date on industry trends and best practices in customer-facing roles.
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Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
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Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
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Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
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Answered customer questions and pointed individuals in right directions.
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• Acted as first point of contact for visiting clients and customers. Monitored customer activity to maintain safe and secure environments.
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Maintained clean, organized environments for presentable front- of-house areas.
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• Delivered prompt service to prioritize customer needs. Exhibited high energy and professionalism when dealing with clients and staff.
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SKILLS
• Patience and composure
• Reliability and punctuality
• Effective Decision Making
• Data entry proficiency
• Problem Solving Skills
• Strong Work Ethic
• Teamwork and collaboration
Critical thinking and problem
solving
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• Communication skills
• Leadership qualities
Baguio Colleges Foundation
Baguio City, Philippines • 03/1990
Associate of Arts: Automotive
Mechanics
Baguio City High School
Baguio City, Philippines • 03/1987
High School Diploma
EDUCATION
Tesla - Vehicle Readiness Specialist
Buena Park, CA • 12/2022 - 12/2023
Enhanced productivity levels by anticipating needs and delivering outstanding support.
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• Trained staff on operating procedures and company services. Increased efficiency and performance by monitoring team member productivity and providing feedback.
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Conduct test drives on recently repaired vehicles to assess their operational status prior to returning them to customers.
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Provided transportation services to customers and vehicles, ensuring timely pick-up and drop-off at designated locations.
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Key contributor to the Tesla experience by preparing vehicles for customers.
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Working with teammates to find opportunities for continuous improvement and new ways of vehicle readiness.
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• Managed approximately 50-60 vehicles daily.
Responsible for the high-quality preparation of customer cars, washing vehicles and preparing new customer vehicles.
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• Operate steamers, hoses, vacuums, and other equipment.
• Spot check and manage paint correction as needed. Track schedules, prioritize, and manage time effectively to meet deadlines.
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Communicate with various teams that are involved in the vehicle orientation process.
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• Oversee vehicle arrivals and inventory.
• Perform safety checks on vehicles.
• Vehicle movement & charging.
• Conduct direct deliveries from delivery centers to customer homes.
• Quality control on vehicles prior to release to the dealership. Volunteered to organize fundraising initiatives, including walks, century rides, and events, to support City of Hope, a renowned cancer hospital. VOLUNTEER EXPERIENCE
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