Customer Service High School
Resume:
Debra Sinclair
Washington, DC 20001
202-***-**** Mobile
***************@*****.***
OBJECTIVE:
To provide customer service assistance in a growing environment that will enhance my social skills and my attention to detail in a fast-paced setting where I may shine.
EDUCATION/CERTIFICATIONS:
District of Columbia Department of Disabilities Services Certification
Washington, DC
June 2009 – January 2010
CPR First Aide Nutrition Training – CPR Certification
American Red Cross
Washington, DC
Expiration: 6/2021
McKinley Technical High School High School
General Studies Diploma
Washington, DC
1984
EXPERIENCE:
Hands On
Assistant Custodial/Janitorial Engineer
Washington, DC
September 2020 – Present
Assist management team with daily janitorial and custodial operations. Provide direct support for the lead custodial engineer and its department for various sanitizing duties. Exercise in-depth cleanliness and inspections geared for CDC/COVID-19 compliance. Provide excellent team-building abilities during staff shortage.
Consumer Direct Care
Special Aide/Assistant
Washington, DC
October 2018 – May 2020
Served as special aide to facility’s manager. Responsible for day-to-day operations of facility’s cleanliness, janitorial inspections, and patient care. Provided the highest customer service given special attention to detail and organization.
Washington Nationals Stadium
Customer Service Representative/Usher
Washington, DC
April 2014 – Present (Seasonal)
Served as liaison between general manager, vendors, and customers. Assisted manager in provide quality customer service for Nationals’ patrons attending games. Maintained pleasant attitude geared towards quality control and customer retention.
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Debra Sinclair
United Cerebral Palsy
Support Service Coordinator
3135 8th Street, NE
Washington, DC
July 2010 – April 2014
Daily goals submitted by clients were completed. Hand over hand assistance provided, reading and interacting with clients via games and other activities. I work with clients with developmental disabilities, and people identified by the client, such as family, to develop a written individualized plan of services. As a support coordinator I monitor the client with the appropriate services, and continually follows-up to ensure the client is receiving the best care. I also provide assistance with access to entitlements, such as Medicaid. Community Access provides Home and Community-Based Services to individuals who benefit from less structured approaches to service delivery. UCP services are provided to individuals who meet eligibility requirements and have been authorized by the City to receive the services. A broad array of options are available through this program. Supports may be offered in a variety of ways such as through supported home-living in which services are provided in one's own family home. Residential support services are offered through community homes in which staff are required to pick up client in a van and proceed to community outings such as, malls, museums, restaurants, movies etc...
Individual Development Incorporated Disability
Caregiver
Washington, DC
August 2009 – July 2010
Provided daily caregiver services for patients to include, but not limited to the following: feeding, bathing, clothing and transporting to medical appointments and various outside activities which were sponsored by the corporation.
Ann Taylor
Assistant Manger
5300 Wisconsin Avenue, NW
Washington, DC
August 2005 – February 2009
Duties consists of opening and closing the store, bank and payroll deposits and reconciliation, employment interviews and maintenance of store in a pleasant matter to include restocking the sales floor. Assisted associates with customer problems and complaints and always ensured customer satisfaction.
United Colors of Benetton
Assistant Manager
1666 Connecticut Avenue, NW
Washington, DC
March 2002 – July 2005
Opening and closing the store. Other responsibilities consist of the maintenance of facility keys and security system information. Updated displays based upon seasonal merchandise delivered. Conducted and attended staff, management meetings for overall sales quotas.
References Available Upon Request
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