Change Management Stakeholder Engagement

AGGIE YEE SUM PO, MBA, PMP, CPA, PROSCI

Calgary, Alberta

403-***-**** linkedin.com/in/aggiepo *****.**.**@*****.***

VALUE REFINER

THOUGHT DILLSTILLER CROSS POLLINATOR PRAGMATIC SOLUTIONIST

PROFILE

Prosci-certified change management professional with over 8 years of experience leading large-scale transformations in complex, regulated industries. Skilled in driving stakeholder engagement, process optimization, and adoption strategies for mission-critical systems. Adept at aligning cross-functional teams to deliver seamless transitions, measurable outcomes, and enhanced user readiness. Proven ability to navigate ambiguity and foster collaboration in high-stakes environments.

KEY ACCOMPLISHMENTS

•Advancing Change Management Maturity: Reduced change-related disruptions by 15% and improved adoption rates by 10% using the ADKAR framework during the Rogers-Shaw merger.

•Establishing Governance Protocols: Standardized reporting across 100+ projects at Rogers, cutting timelines by 25% and PowerPoint prep by 40%.

•Creating Knowledge Management Solutions: Built a comprehensive training system at PennWest, reducing errors and standardizing practices for 40+ engineers.

PROFESSIONAL EXPERIENCE

PORTFOLIO / CHANGE (OCM) SPECIALIST, ROGERS COMMUNICATIONS, Calgary, AB

Sep 2023 – Apr 2024

Reduced post-merger disruptions by 15% through stakeholder workshops mirroring clinical team engagement strategies

Achieved a 15% reduction in disruptions by leading change management strategies using ADKAR to address post-merger process alignment challenges.

Cut reporting timelines by 25% and PowerPoint prep by 40% by establishing standardized data retrieval protocols to overcome inconsistent reporting across 100+ projects.

Improved technology adoption by facilitating workshops for 10 teams using SharePoint to tackle diverse tool proficiency gaps.

Strengthened governance by designing stakeholder engagement frameworks to manage post-merger integration uncertainties.

FINANCIAL SPECIALIST, CENOVUS, Calgary, AB Jul 2023 – Sep 2023

Investigated accounting treatment concerns in a short-term role, requiring rapid analysis during a period of system non-integration. Position bridged financial and operational insights under tight deadlines.

Recovered $2M by analyzing trends to address complex variance challenges in financial data.

Improved reporting accuracy by enhancing cross-team analysis using SAP FICO to resolve inefficiencies in manual processes.

Reduced manual entries by 10% by identifying inefficiencies to tackle duplication reconciliation across legacy systems.

CHANGE / TRANSFORMATION STRATEGIST, SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT),

Calgary, AB Jul 2022 – Jul 2023

Improved end-user readiness for IT upgrades by leading stakeholder impact assessments and designing customized training programs that boosted technology adoption by 30%.

Increased project prioritization by 15% by developing a risk management framework to tackle inconsistent project intake processes.

Enhanced knowledge sharing by implementing Lean-inspired frameworks across 20+ projects to overcome roadmap planning inefficiencies.

Improved end-user readiness by leading stakeholder impact assessments for IT upgrades amidst organizational uncertainty.

Boosted technology adoption by 30% by creating customized training programs using SharePoint to address diverse skill levels.

BUSINESS/ CHANGE (OCM) STRATEGIST, CITY OF CALGARY, Calgary, AB Jul 2021 – Mar 2022

Led the rollout of the Accountability Commitment Tracking (ACT) system across Transit, transforming safety culture in a municipal setting. Role required stakeholder buy-in without direct authority.

Reduced safety incidents by 20%, developing Prosci-informed frameworks to shift culture in a 100+ member team.

Achieved a 20% reduction in safety incidents by developing a Prosci-informed change framework to address resistance in a 100+ member team.

Reduced resistance to change by 15% through weekly workshops addressing diverse stakeholder concerns during the rollout of a safety-focused accountability system.

Saved $500K by creating a carbon savings calculation system to tackle unmeasured environmental impacts.

TRANSFORMATION / SENIOR FINANCIAL CONSULTANT, ENBRIDGE, Calgary, AB

Oct 2020 – Mar 2021

Managed controllership for a $400M digital transformation, transitioning work from a Big 4 firm in-house. The role demanded risk mitigation during a high-stakes initiative.

Attained 95% end-user satisfaction by developing user-centric training materials to navigate complex system transitions.

Shortened reporting turnaround by 15% by creating financial forecasting tools to manage voluminous project data challenges.

Strengthened governance by coordinating cross-functional teams to implement frameworks amid Big 4 transition dynamics.

TRANSFORMATION / CHANGE ANALYST, ATB FINANCIAL, Calgary, AB Oct 2018 – Nov 2019

Analyzed and consolidated benefits for $500M+ transformation projects, enhancing collaboration across 40+ stakeholders. Role required quantifying intangible outcomes in a dynamic environment.

Improved collaboration by managing change initiatives across 40+ stakeholders to address siloed team challenges.

Enhanced decision-making by developing a methodology to quantify time savings into cost benefits despite undefined metrics.

Supported continuous learning by building a network of subject matter experts to tackle benefits measurement gaps.

CAREER GAP May 2017 – Oct 2018

Maternity Leave

SENIOR BUSINESS ANALYST, HUSKY ENERGY, Calgary, AB Oct 2016– May 2017

Role analyzed wholesale product sale activities for a large integrated oil and gas company that later merged with Cenovus. Focused on supporting transformation through data-driven insights.

Reduced reporting turnaround by 20%, automating forecasting processes to streamline variance analysis amid complex data sets.

Enhanced decision-making clarity, developing KPI dashboards to track change impacts across regional operations.

CAREER GAP Sep 2015 – Oct 2016

Industry downturn

SENIOR BUSINESS / TRANSFORMATION ANALYST, PENN WEST PETROLEUM, Calgary, AB

May 2014– Sep 2015

Role bridged operations and corporate finance at a mid-size energy firm, translating operational activities into financial metrics. Focused on petroleum economics analysis.

Improved forecasting accuracy, reducing adjustments from 7-10 to 1-2 monthly, by standardizing processes across engineering teams.

Enhanced adoption of tools, creating a Learning Management System with live sessions to train remote engineers on Value Navigator.

EDUCATION AND CERTIFICATIONS

Masters of Business Administration (MBA), Queen’s University, Kingston, ON 2012

Bachelor of Science (B.Sci), University of Toronto, Toronto, ON 2002

Certified Change Management Practitioner (Prosci), Prosci 2023

Project Management Professional (PMP), Project Management Institute (PMI) 2021

Certified Public Accountant (CPA), Certified Public Accountant (CPA) Canada 2008

CORE SKILLS

Change Management: Framework Development (ADKAR, Prosci), Organizational Change, Tactical Support, Advancing Change Management Maturity, Stakeholder Engagement Strategies

Governance: Process Standardization, Governance Support, Consistent Operational Excellence, Establishing Governance Protocols, Aligning Change Activities with Organizational Goals

Knowledge Sharing: Training Program Creation, Organizational Learning, Continuous Improvement, Creating Knowledge Management Solutions

Technical Proficiency: Microsoft Office Suite (PowerPoint Expertise), Data Visualization, Project Coordination, Performance Tracking, Social Media Channels, Natural Gas

Analytical Skills: Strong Analytical Skills, Data Visualization, Strategic Development

Communication & Training: Collaboration Across Teams, Written and Verbal Communication, Workshop Facilitation, End-User Adoption Programs, Stakeholder Readiness Assessments

HOBBIES AND INTERESTS

Outside of office hours, my kitchen is my experiment lab. I recreate inspirations from YouTube kids and cartoons. I also customize homemade skin-care products for my family. I've backpacked through 15+ different countries, exploring new people, cultures and cuisines. You may find it surprising, I enjoy reading books on financial literacy, change management, and transformation as parenting inspirations.

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