Retired RN

MB

MADELINE BOYD

*********@******.*** 248-***-**** Rochester, MI 48306

Experienced business professional with a record of success in operations, clinical expertise, sales, marketing, training and recruiting. Creative problem solver with the ability to drive growth, motivate staff, and consistently exceed organizational goals.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Patient/Family Education

Hospice/Palliative Care Certified

Leadership

Team Building

Problem - Solving

Conflict - Resolution

Critical thinking

Adaptive team player

North Oakland Caregivers Clarkston,

Michigan

Customer Service Representative

01/2024 - Current

Provided exceptional customer service to ensure customer satisfaction. Identified areas of improvement in customer service processes and suggested changes accordingly.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Provided excellent customer service to resolve customer complaints in a timely manner.

Developed positive relationships with customers through friendly interactions.

Advisacare Hospice

Director of Hospice

03/2021 - 01/2023

Responsible for overall operations of site

Ensure that outcomes are met as related to patient/family/caregiver needs, as well as employee performance and engagements

Maintain fiscal coordination of budget and implement cost controls Recruiting, orientation, and staff development

Collaborated with other health care providers to ensure quality patient care services were provided.

The Care Team Hospice

Director of Hospice

01/2017 - 01/2021

Stewardship skills including: managing resources such as time, labor, expenses, drugs and supplies

Develops staff through training, coaching, and mentoring Summary

Skills

Experience

Startup census as of January 2017 was 13

Current census as of 2021 was 200

Recruited all staff and put into teams

Cross-collaboration with clinical supervisors

Promotes teamwork as a way to generate positive and creative results Hometown Home Health and Hospice

Director of Quality

05/2012 - 01/2017

Responsible for maintaining corporate compliance and quality assurance Led agency through a quality state and federal survey three years in a row Extensive knowledge of the Medicare COP's and CMS structural measures California College of Health Sciences

MS in Community Health Administration

Oakland University School of Nursing

Bachelors of Science in Nursing

www..com

Bachelor Degree in Nursing

Working towards Masters degree in Community Health Administration Education and Training

Websites, Portfolios, Profiles

Certifications

Contact this candidate